Management Team Leader

Ta'Kiaya Washington

**** *********** **, *******, ** 77009 C: (832) -519)-3522- ***********@*****.***

Summary

Enthusiastic and highly-motivated communications professional with knowledge in a range of efficient methods and techniques. Able to relate well with staff and clients alike and work well in high-end challenging environments.

Highlights

- Effective communication

- Listening skills

- Reading comprehension

- Exceptional multi-tasker

- Hospitality expertise

- Positive attitude

- Microsoft Word & PowerPoint

- Business acumen and attention to detail

- Skilled problem solver

- Reliable and punctual

- Proper phone etiquette

- Critical thinker

Experience

05/2018 to 07/2019 Cashier

KFC – Missouri City, TX

Upsold additional menu items, beverages, and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Properly portioned and packaged take-out foods for customers. Worked well with teammates and openly invited coaching from management team.

01/2020-11/2020

Stocker,Cashier,Warehouse

Big Lots-Houston,TX

Pertained to ability to work late and was very dependable when employers would call off or were expected to arrive later than normal.Great with presentation so customers were always interested once products were reshaped and reshelved.

3/2021-3/2022

Emotional

Supporter,Salesperson

Ready Solar-Appointment Settler

Outbound and cold-calling for several hours of the day. Securing clients for team members to drive to sites and give customers an estimate on pricing for switching to solar. Over 200 cold calls a day. Casual conversation until sales pitch is needed. Using empathy and listening skills to understand what the customer is looking for. Doing callbacks and resets for those who wish to join but didn't have the means when first called.

5/2022-10/2022

Team Leader,Supervisor

Team Leader- Texas Conservation Corps

Driving to a site that's been secured by client, uprooting marsh and swamp turf. Cutting invasive or unwanted trees, cornering and closing off unsafe routes or posting signs of warning for nature and hiking trials. Using proper PPE on hands, legs, and feet to ensure safety for crew members and project leaders. Properly reminding others to hydrate and take proper breaks as needed to ensure no exhaustion occurs before the end of day. Taking seed samples and flower stems for research facility to see how upcoming or previous projects could ensue if sites were progressing or if some changed needed to be made. Cleaning van and tools at the end of the week to lessen rust and dull blades.

Proper road lessons for company van to take to sites as leader. Pulling roots and spreading unwanted plants.

12/2022-6/2023

Customer Representative,Supportive Aid

Customer Care Representative-Randstad

Assisted customers with renewing insurance plans and reinstating current plans if satisfied with service. Incoming calls of up to over 60 throughout the day with thorough explanations of what I'm doing to help and how long it's expected to take until the client sees change. Using ethernet cable connection and quiet space to ensure no distractions occur during calls. Can hold,mute,transfer,record conversations for further assistance and reviewed for completion of training and to understand errors made. 10 hour training for eight weeks, keeping notes of important details and to help with entailing proper detail of what the client desires. Add, erase, edit, and instate changes based on what client desires as far as helping with deceased relatives and spouses.

7/2023-Current

Emotional Supporter,Attentive and Adaptive Listening

Emotional Aid-Happy

Part time hours working from home. Using ethernet cable and stable internet connection. Call at least 200 numbers a day, talk to clients for at least an hour unless rescheduled for the same day. Works with military members, parents, kids, etc. Trained to handle suicidal members and transfer over to 911. Allowed to take off due to mental health as an employee. Weekly check up among employee every Saturday. Take notes of concerning or prioritizing information members might give for future reference of remembering conversations. Cataloging and categorized topics and subjects to determine stability or gather concern for client.

Education

Graduate of Cypress Lakes High School 2021

Study Abroad Program- Verto Education- Seville,Spain- February 2022-May 2022

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