North Carolina Technical Support
Resume:
DEEPA JOTHIRAJ
Fuquay-Varina North Carolina, **526 USA.
ad8iws@r.postjobfree.com
Professional Summary
Highly motivated and skilled professional with 5 years of solid and advanced experience in Cisco Network and Security products, I took time away from my professional career for personal reasons. Currently looking for career growth to work with commitment and dedication, which will enhance my project/people management and technical skills.
Skills
•Good Knowledge of Routing & Switching such as STP, VTP, VLAN, Port-Channel, WLC, AP, Switch and router configuration, OSPF, BGP (Cisco 3750, Cisco65xx series, Cisco ASR 1K, Cisco 39XX, Cisco 29XX, Nexus).
•Firewall (Cisco ASA 55xx series, FortiGate, and Palo Alto) Concepts.
•Basic Knowledge in SDA Lan, DNA.
•Working knowledge of redundancy Protocol- HSRP, WLC, Hardware and Software upgradation, technical support and troubleshooting, Disaster recovery planning, Backup, and Load Balancing, IP subnetting.
•Tools of management and ticketing: Solar winds, Event Grid, HPNNM, HPNNA, Service Next, Helpline ticketing, HPNNMi, Forescout, Wireshark, Cisco Prime, TACAS.
Experience
WIPRO Technologies Bangalore, Karnataka, India
July 2014-July 2019
SENIOR NETWORK ADMINISTRATOR
Roles & Responsibilities in Wipro Technologies:
•Monitoring the network devices closely from Solar winds and HPNNM Alert Tools.
•Co-ordination with Service providers globally for the resolution and RFO, and all kinds of service provider issues.
•Preparing RFO and RCA for customers for handling and resolving calls, handled weekly and monthly bandwidth, top talker, and network performance report for network stability.
•Handling the escalated calls for any network-related issues/Interface/Switch and router down.
•Assisted the end user, other IT professionals, and external customers in requesting security variances and implementation of change requests.
•Joining the bridge calls to troubleshoot the issues related to the network such as C2S VPN's, S2S VPN's
•Domestic MPLS, L2 and L3 Switches, Stacking,DR and load balancing.
•Verifying the policy and access on ASA, FortiGate, Palo Alto, Checkpoint Firewalls.
•Maintained accurate and current inventory of all technology equipment/network design diagram of all the projects, Sustenance handover and validation
•Providing Troubleshoot of domestic and international user for all network related issues
•Driven all the annual upgradation activity of network devices
•Have done IOS up-gradation activity for all cisco switches and routers, controller SW and license upgradation.
•Worked on ex ware and network architecture migration.
•Administered network-related computing environments, hardware and related devices.
•Supported users with training, technical assistance, and network improvements.
•Coordinated computer network access and use as master control operator.
•Kept network scalable to meet current and expected performance requirements.
•Determined future maintenance and repair needs by analysing equipment performance records.
Education
Vellore Insititute of Technologies-Master of Information Technology 2018 Chennai, India.
Sri Ramakrishna College of Arts and Science-Bachelor of Computer Science 2014 Coimbatore, India.
Sri Saradha Vidyalaya Matriculation School-Higher secondary 2011 Tirupur, India.
Certification
•Certificate of completion Network Security - Great Learning Academy.
•Microsoft Azure Fundamentals certification - Microsoft.
•Microsoft Security, Compliance, and Identity Fundamentals certification - Microsoft.
•Network Basic certification -Cisco
•FortiGate 7.4 Operator -Fortinet.
•Fortinet certified associate Cybersecurity-Fortinet.
•I'm Currently pursuing Cybersecurity certification-Google.
Additional Information
•Received Multiple outstanding recognitions, and rewards
•Won the award of BEST APLHA SQAUD TEAM, certification of appreciation, and Outstanding Performer from my previous employer towards my account.
•Participated in and accomplished Annual power maintenance, IOS upgrade, Disaster recovery, compliance and non-compliance device reconfiguration, antivirus upgradation, and new DC implementation activity infra level every year.
•Managed team of international network infra support.
http://linkedin.com/in/deepa-jothiraj-20dec1993
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