Customer Service Data Entry

Barbara .S. Lopez

ad8itd@r.postjobfree.com • 512-***-**** • 13100 Barteny Cove Austin, Tx 78724

EDUCATION

College, location

Graduation year

Continental Academy High School Diploma – Jacksonville, FL- 2005

Baptist University of The Americas College – San Antonio, TX - 2009

PROFESSIONAL EXPERIENCE

CommunityCare Health Centers, Austin, TX - June 2022 – Current

Patient Services Representative- Remote

Responsible for serving as the initial point of contact for new and established CommUnityCare patients. Functions include appointment scheduling, providing information about the status of patient prescriptions, serving as a single point-of-contact for community providers serving CommUnityCare patients, and relaying messages to clinic staff as needed.

Responsibilities

Essential Duties:

Provided exceptional customer service to all patients, including but not limited to, scheduling and confirming appointments, using a multiline phone, and performing data entry into the NextGen Electronic Practice Management (EPM) system.

Accurately and promptly schedule, reschedule, and cancel physician patient appointments for the convenience of the patient and/or their representative. Maximize CommUnityCare resources through efficient scheduling practices.

Interviewed new patients and/or their representative to identify the proper match with a CommUnityCare clinic and primary care provider (PCP). Gather patient demographic and insurance information to begin the scheduling process.

Identified urgent scheduling needs and prioritized them with the appropriate clinic.

Resolved patient inquiries as directed.

Facilitated financial screening services.

Performed other duties as assigned.

Ensured a positive patient experience through professional interaction with patients and proper phone greeting etiquette.

Maintained strict confidentiality of personal health information (PHI).

Meet or exceed identified patient experience metrics

Scheduled appointments accurately and efficiently, using established guidelines.

Followed standardized patient scheduling practices, utilizing telephone scripts as provided.

Maintained a positive and flexible attitude, cooperate and work collaboratively to help others. Embrace diversity throughout the workplace with patients, their families, and co-workers by making a genuine effort to understand the needs of others.

Collaborated with all departments and divisions of CommUnityCare to provide patient-centered care.

Followed the CommUnityCare Code of Conduct and exhibit CommUnityCare Core Values at all times.

Internal Revenue Service W&I Service Centers Austin Submission Processing ITIN Operations, Austin, TX March 2018 - April 2022

Month Year

ITIN TAX EXAMINER

Major Duties: Researched a variety of sources, analyzed, and initiated actions on tax issues obtaining applicable returns. Scheduled and all required information for correction of accounts and records; verified, analyzed and adjusted taxpayer accounts. Secured payment of delinquent taxes and filing of delinquent returns. Determined financial, levy source adjustments and uncollectible information; advised taxpayers of appeal procedures. Served as a technical advisor, OJT coach, classroom instructor, or reviewed, and provided technical assistance on systemic problems and inconsistencies in IRMS. Performs other duties as assigned.

KNOWLEGDE: Knowledge of an extensive body of interrelated tax rules, regulations, IRMS, and procedures concerning returns/documents, penalty and interest computations, correcting tax accounts and advising taxpayers of options and consequences regarding tax liability. Knowledge of available on-line systems, research materials, technology, and tools to enter, correct and transfer tax account information. Ability to learn coaching and instructional technique

GILA LLC/NAVIENT (TXDPS-OSS), Austin TX

Month Year

Operations Support Specialist III – August 2015 - February 2018

Major Duties- Responsible for processing Indigence and Incentive applications for the Driver Responsibility Program. Research and adjust payments and update account status. Deliver inbound and outbound customer service to customers regarding Driver Responsibility Program all while meeting company policies and deadlines.

Toll Pre-Court Collector- May 2014 - August 2015 - Responsible for verifying customer’s eligibility for the Pre-Court process Establish contact with customers (via phone) for the purpose of collecting delinquent funds and bringing final closure to past due amounts while giving ample opportunity to remit payment prior to filing with the courthouse.

Gila Group Collector- June 2010-April 2014- Responsible for initiating contact and respond to customers regarding the status of their past due account, the collection and financial resolution of outstanding balances as a first party collections agent. Notify and provide information to customers establishing financial arrangements and answers questions about the repayment process with strong customer service techniques.

SKILLS

Computer software/ frameworks: Microsoft Office, Word. Excel

Languages: Bilingual

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