Surgical Technician Business Banking
Resume:
Vanessa Consola
ad8ibz@r.postjobfree.com
OBJECTIVE:
Highly skilled and experienced professional with extensive background in Healthcare and Business Banking services. Seeking new career opportunities that will leverage my expertise, experience and career aspirations. Qualifications :
• Surgical Technician: 5+ years.
• Familiar with concepts, practices and procedures within plastic surgery field.
• Completion of appropriate surgical technician program.
• Excellent team player with the ability to effectively communicate with individuals at all levels internally and externally.
• Ability to interpret, adapt and react calmly under pressure and in stressful conditions.
• Business Banking Expertise: 10 years.
• Strong business acumen, coupled with a good balance of strategic thinking and operational rigor.
• General business knowledge and experience of core business products and services in personal and Private Business Banking.
• Delivered client service excellence and deepen client relationships.
• High attention to details and the ability to multi-task, manage time and competing priorities effectively.
• Proficient in utilizing Microsoft Office (e.g. Excel, PPT, Word, Outlook). Professional Experience:
Vanguard Dermatology-Phynet - New York, NY January 2018 to Present Surgical Technician
Accomplishments:
• Assist dermatologist and plastic surgeon with a wide range of surgical and cosmetic procedures, such as biopsies, excisions, Mohs and reconstructive surgeries by providing sterile instruments, equipment and supplies as needed.
• Maintain a cleaned and sterile environment, prepared surgical instruments, and ensure sterility of all equipment is in proper working order.
• Adhere to all safety protocols and infection control procedures following estabalished guidelines at all times.
• Assist with room set up by organizing and arranging surgical instruments, equipment and supplies according to surgeons’ preference.
• Help with patient preparation for surgery; communicate and educate patients on pre-operative care, as well as answered all questions, concerns, and follow through with committment.
• Assist in managing patients’ records, and documentations with the most degree of intregrity and confidentiality.
• Collaborate with surgical team and healthcare professionals in a fast-paced environment to ensure a welcoming and organized atmosphere as well as providing optimal patient care.
• Other administrative functions as assigned to ensure efficient operations.
• Serve as a resource to the members of the surgical team. Santander - New York, NY
Branch Operations Manager
Accomplishments:
September 2014 - January 2018
• Effectively managed the day-to-day operations of the branch, including hiring, adequate staffing levels, timely opening, and closing of branch operations.
• Provided leadership, training, guidance, and coaching to staff about products or services offered by the bank.
• Monitored the performance of staff members to ensure they meet goals, and adhere to the firm’s policies and client service levels.
• Supported the development and execution of marketing initiatives to drive client engagement and sales.
• Supervised daily cash management activites and ensure balancing procedures were accurately completed.
• Improved operational processes for a more functional, streamlined and efficient results.
• Provided excellent client service, engaged in client building relationships and demonstrated ability to independently handle client’s problems and follow through expeditiously.
• Lead the strategic planning process by implementing production goals, budgets, and operating plans to align with business objectives.
• Ensured compliance with security, safety and emergency preparedness procedures.
• Monitored and maintained compliance with firm’s policies and regulatory requirements.
• Conducted regular audits to ensure accuracy in financial transactions and inventory control were being followed. People’s United Bank - New York, NY March 2011- September 2014 Financial Services Associate
Accomplishments:
• Participated in cross-selling activities such as checking, IRA, and Business accounts.
• Exceeded sales goals and secured over $1 million in revenue.
• Provided comprehensive financial advice to clients regarding their overall financial needs and applied appropriate strategies to meet client’s needs.
• Handled customer service issues and effectively resolved complaints and provided satisfactory solutions.
• Developed in-depth knowledge of our financial products and made referrals for Long Term Investments, Business Banking, and Consumer Loans.
• Developed and sustained long-term relationships with clients to encourage repeat business and client referrals.
• Expert in all aspect of account opening, money movement, account linking and other client service-related duties. Northfield Bank - New York, NY February 2008 – March 2011 Head Teller
Accomplishments:
• Supervised the teller staff ensuring optimal customer service, accuracy and compliance with policies and procedures.
• Assisted tellers in handling complex customer transactions, answering questions and resolving issues or concerns.
• Oversaw cash management, including vault management, and preparation of cash orders.
• Build teller awareness of new products and other banking services to capitialize on the business referral and cultivate banking relationships opportunities.
• Oversaw the training of new teller staff ensuring that a high level of customer service was provided, offering answers and assistance with a smile.
• Ensured daily teller established balancing routines are completed in a timely and accurate manner. Education
Susan E. Wagner High School September 2002 - June 2006
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