Field Technician Data Center

Anthony Francois

EDUCATION:

DeVry University

Associate degree

DeVry University, Lisle, IL 60532-- associate’s degree in Cybersecurity

January 2022 -June 2024

Purchase University of NY

Bachelor degree in political science and minor in business management

EXPERIENCE:

Consultant/Technician January 2021-Present

Personal Business Owner-Part-Time During School

Install cable for residential and commercial clients he has worked with in the past.

Troubleshoot and install network devices and hardware for clients.

Monitor network performance and conduct regular maintenance to ensure reliable and efficient operation, addressing issues proactively to minimize downtime.

Network Technician

CABLEVISION NY-Data Center July 2014 – January 2021

Handled all types of field technician responsibilities such as setting up new services, disconnecting and relocating customers.

Installed, configured, and maintained network equipment within 250 cabinets and racks, ensuring proper ventilation, cable management, and secure placement to optimize performance and accessibility.

Handled indoors and outdoors cable wiring and or rewiring.

Troubleshot and resolved customer issues, with cable, internet, and telephone problems.

Installed and troubleshot the physical layer such as Epson printers, cameras, and other devices.

Managed service calls that require more time than anticipated with flexibility.

Installed and configured structured cabling systems, including Cat5e, Cat6, and fiber optic cables, ensuring compliance with industry standards and client specifications.

Resolved network connectivity issues involving internet connections, hardware, and Epson printers.

Conducted comprehensive cable testing and troubleshooting using tools like cable testers, tone generators, and OTDRs to ensure optimal performance and quickly address connectivity problems.

Patched, tested, and troubleshot fiber cables, ensuring all installed cables met customer contract standards and replacing any that did not.

Routed and installed cables from endpoints to network closets in data centers, ensuring efficient and organized connectivity.

Performed rack and stack of network equipment in the data center.

Completed full rack and stack setups in the data center’s main distribution frame (MDF).

Organized and connected telecommunications cables using 66 and 110 block wiring techniques, optimizing signal transmission, and minimizing downtime.

Followed detailed work plans to meet deadlines and allow for touch-ups, resulting in a clean, consistent work environment aligned with customer contract standards.

Pulled, patched, tested, dressed, and terminated Cat6 copper cables with RJ45 connectors for efficient network deployment and maintenance.

Store Manager May 2000 – June 2012

HERTZ CORPORATIONS NY

Managed 50 to 60 employees throughout the Westchester, Rockland, and Connecticut area, interviewed and hired new employees as needed.

Processed weekly payroll and scheduling.

Assisted upper management with special projects.

Planned, organized, and implemented day-to-day activities of all LANGUAGES

Polyglot: English, Haitian Creole, French, Spanish

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