Customer Service Call Center
Resume:
Tiffany Shaw
Onboarding Specialist
Charlotte, North Carolina, United States
ad8i7a@r.postjobfree.com
WORK EXPERIENCE
November 2021-Current
Onboarding Specialist
Vanguard
Charlotte, North Carolina, United States
Randstad Assisting clients with the Onboarding process, account set up and maintenance. January 1997-Current
Account Manager
Affordable Realty
Charlotte, North Carolina, United States
Responsible for monitoring and coaching new employees. Assist with administrative functions, update and collect on delinquent accounts, post payments, make deposits. February 2019-May 2021
Billing Specialist
Affordable Realty
Charlotte, North Carolina, United States
Provide over the phone account and payment support services, resolve billing issues and customer concerns, including maintenance, activations, order entry and promotion correction, schedule field visits and escalate calls to support team. I meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. June 2016-September 2018
Customer Service Agent
Red Cross Blood Donation Call Center
Charlotte, North Carolina, United States
Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. March 2013-June 2016
Customer Care Specialist
Convergys At Home Call Center
Charlotte, North Carolina, United States
Responsibilities
To provide customer support with insurance benefits for Blue Cross Blue Shield and Resolve complaints and billing issues for clients on Sprint Accounts. Assisted in training of new employees. EDUCATION
-2003
Associate of Science in Human Services in Human Services
Central Piedmont Community College
Charlotte, North Carolina, United States
Associate of Science in Human Services in Human Services Central Piedmont Community College - Charlotte, NC 2003
• Human Services
SKILLS
Coaching Past Due Accounts Onboarding Billing Sales Up-Selling Blood Bank Computer Systems Customer Support/Service Sales Management Accounts Payable Banking Services Behavioral Health Call Centers Conflict Resolution Continuous Improvement Customer Relationship Management (CRM) Systems Customer Relationship Management (CRM) Data Collection Data Entry Google Apps Human Resources Online Chat Microsoft Office Microsoft Word Microsoft PowerPoint Intuit Quickbooks Training/Teaching VPN (Virtual Private Network) Microsoft Windows Operating System ZenDesk Administrative Skills Meet Sales Quota Resolve Customer Issues Customer Training Order Processing Telephone Skills Recruiting/Staffing/Hiring Staff Training Problem Solving Skills
HONORS & AWARDS
Account Management, Microsoft Office, Receptionist, Data Entry, Quickbooks, Customer Service Powerpoint, Sales Experience, Behavioral Health, Accounts Payable LANGUAGES
English - Intermediate
Contact this candidate