Customer Service Account Manager

DAWN JUSTICE DACUS

*********@*****.*** 614-***-**** Columbus, OH 43227

Summary

Personable and dedicated Customer Account Representative with extensive experience in the service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Creative Problem Solving

Customer Account Management

Detail Oriented

Verbal and Written Communication

Leadership Skills

Teamwork and Collaboration

Experience

Account Manager NetJets -Columbus, Ohio 01/2023- Current

Ability to communicate with clients through multiple channels (phone, email) with a high degree of professionalism. Strong sense of urgency and responsiveness while displaying the skills of a communication professional.

Assist owners with booking domestic and international travel and securing ground transportation.

Acts as a trusted advisor by consulting with clients on business and leisure travel issues including but not limited to seasonal, state-to-state, and international landscape travel restrictions.

Proactively identifies issues that may impact a trip booking and facilitates problem solving through cross departmental collaboration.

Strong attention to detail and data entry accuracy.

Efficient time management skills with the ability to productively balance phone availability, email correspondences, and reservation creations to ensure booking accuracy.

Create schedules for team members.

Setup and review owner cases related to issues with travel to assist with resolutions.

Offer recommendations for flight hour credits.

Review flight details to determine any potential issues.

Real Estate Agent Century 21 – Homestar Group Current

Advised prospective clients on current market activities and optimal buying or selling choices.

Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.

Managed real estate transactions from initiation to closing.

Accounting Specialist/ Accounts Payable BMW Financial Services NA - Hilliard, OH 01/2016 - 10/2021

Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.

Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

Posted revenues by verifying and entering transactions from lock box and local deposits.

Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.

Insurance Specialist BMW Financial Services NA - Hilliard, OH 01/2009 - 01/2016

Evaluated extent of damage and documented findings.

Researched and verified insurance policy coverage.

Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.

Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.

Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.

Pooled Unit/ Lease End / Customer Service Rep BMW Financial Services - Hilliard, OH 01/2007 - 01/2009

Monitored status of all active leases to prepare for renewals or vehicle turn ins at the end of leasing term.

Settled customer/dealer conflicts using persuasive communication skills and expert knowledge of leasing agreements.

Explained policies and procedures to lessee and enforced rules.

Formed and sustained strategic relationships with customers.

Financial Customer Care Rep BMW Financial Services NA - Hilliard, OH 01/2006 - 01/2007

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Addressed inquiries, resolved customer issues and managed customer relations.

Upheld quality control policies and procedures to increase customer satisfaction.

Education and Training

Hondros College of Real Estate Westerville, OH 12/2021

Real Estate License: Real Estate

Groveport Madison High School

Diploma

Eastland Fairfield Career And Technical Schools Groveport, OH

Eastland Career Center Certificate of Completion in Cosmetology

References

Professional References Sharon Kendrick, Paralegal Employer, State of Ohio Attorney General Office 614-***-****

Nita Addrece, Customer Relations Representative Employer, BMW Financial Services 614-***-****

I‘Sha Austin, LPN Agency, LPN Supervisor 614-***-****

Certifications

Licensed Notary Public- 2021

Licensed Online Notary Public- 2022

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