Team Lead Customer Relations

PROFESSIONAL SUMMARY:

** ***** ** ************ ********, data exploitation, computer media exploitation and computer systems experience as manager/supervisor/team lead within the IC focused on Counterterrorism (CT), watch-listing, threat reporting, and all source intelligence analysis for national level and operational level customers. Technical Integration Expert within National Media Exploitation Center (NMEC), Counterterrorism Targeting Officer focused on South Asian threats, Team lead within the Information Sharing and Knowledge Department (ISKD) and Sr. Analyst in the National Counterterrorism Center (NCTC). Five years of experience in the USCENTCOM Area of Responsibility (AOR) plus worldwide threat reporting, providing policy makers with valued all-source Intel analysis in response to mission requirements. Provide additional guidance to analysts on products and policies for production; produce and teach training courses for IC personnel on NCTC/NMEC software products.

Tool Usage: EnCase, WireShark, VMWare, Cellebrite, NUIX, FTK Imager, DHS Internal tools, Analyst Notebook, TIDE, ARCGIS, Palantir, Data Tracker, SMIRK, Bolero, GEOBrowser, Google Earth, TAC, M3, Counter IED Exploitation Experts (CEXE) data, Paladin, Query Tree, Orion Magic & IC tools outside of CENTCOM software base.

Deployment: One Month deployment to CENTCOM Forward Headquarters at al-Udeid Airbase, Qatar.

Six-month deployment to RC-West in Herat for real time support to NATO & American forces.

SECURITY CLEARANCE: Held TS/SCI with Poly 24 years

EDUCATION:

B.S., Computer Programming and Information Systems, Shepherd University, 2003

A.S., Computer Technology, Fredrick Community College, 2001

PROFESSIONAL EXPERIENCE:

03/20 – 6/2024: Senior Data Transmission Team Engineer

Bogart Corporation, Reston, VA IC Customer

Hands on experience with knewly identified collections from worldwide media.

Handle the creation of work flow processes to identify the locations that medis needs to be transferred for exploitation.

Track and maintain collection issues for data that may or may not be processes as immediate collections or priority collections.

Continue and create relationships with data stewards who are requesting acess to media that comes in for processing and create access to the media.

Continue and create relationships with data stewards who are requesting access to media that comes in for processing and create accesses to the media.

Continue to stay conscious of security protocols for overly classified data and identify if the material can be placed in the requested channels as well as identify if users have proper access to the media.

Take on impromptu tasks for customers for multiple reasons, such as

oIdentifying proper ingest of media.

oHighlight issues with collection tickets that are being ingested (i.e. proper naming, proper classification, proper users, proper naming conventions.

Lead in the execution of data across domain systems, management systems, and enhance government capabilities.

Present and create morning turnover information for customer on a daily basis.

05/18 – 3/20: Digital Forensics Analyst

KeyW/Jacobs Technologies, Herndon, VA IC Customer

Test and evaluate equipment for operational use.

Evaluate new technologies for ever imrproving and growing commercial and internally developed software for safe use worldwide.

Learn about new technologies for both computers and phone data to include:

oPC, Mac, Android, Apple, etc…products

oIdentify anomolies within the systems that will leave signatures of its use within both commercial and internally designed software.

Build test plans for all projects assigned and work with a large team to identify issues or needed additions to the plan to be certain all aspects of the product will be tested.

Evaluate products and build a vulnerability report for customers to improve the products before deployment.

Continued education of new forensics tools based upon contract rules that all analysts stay abreast of new capabilities.

01/2018 – 05/18: ODNI Technical Lead for Safeguarding and Sharing Information

Vencore, Chantilly, VA ODNI Policy and Sharing/Information Sharing and Safeguarding Division

Provide subject matter expertise to policy makers of multiple IC elements to help drive interoperability of computer systems within the IC.

Track metrics for IC tools that are utilized by IC elements to share data throughout the IC.

Create policy documents that will help the IC share and safeguard data throughout the IC to include classifications, properly vetting requesters with a need-to-know, and be certain that all data stewards controlling the data are properly vetted.

Provide support to create the IC Lexicon for all IC elements to follow in one language.

03/2017 – 12/2017: DHS DOMEX Technical Exploitation SME

KLC/RGB, Herndon, VA I&A D-JAG DHS, ICC-Bethesda, MD

Providing Technical Exploitation support for DHS customers by building capabilities for exploitation on seized media of persons coming into the United States from abroad.

Utilize multiple forensics tools such as Encase, Cellebrite, Axiom, Nuix, and others to identify information within collections to answer customer requests for information (RFI).

Provide data management of large levels of data for ingestation of potential US threat profiles from DHS customers on various classified and unclassified systems for further exploitation.

Providing networking and system administrative support for internal networks

Coordination with IC components in efforts to obtain knowledge of potential threats to the homeland.

Work with DHS government staff to develop “use cases” and/or standard operating procedures (SOP) to improve ingestion, management, and quality control of data to prevent misuse and set a high standard of operations.

October 2016 – March 2017: Cisco Business Value Analyst (Certification) Audio Visual Support Engineer

KLC/RGB, Herndon, VA Pentagon G2, Site Raven Rock, DHS OCIO

Providing IT/Networking Support for upgrade of classified Video Teleconferencing Systems.

Provide Software and Firmware system integration at classified and unclassified locations.

August 2013 – October 2016: Project Lead/Digital Forensics Exploitation Expert/System Administrator

KLC/RGB, Herndon, VA NMEC (National Media Exploitation Center)

Project Lead of the System Administration team for the Office of Technology and Exploitation at the National Media Exploitation Center.

Tracked over twenty digital forensics tools for digital exploitation.

Project Lead for a digital forensics team developing a social media extraction tool deployed to multiple agency units for both field and domestic counter terrorism operations.

Developed testing methods and techniques to confirm or deny software capabilities and answer customer RFIs on increased digital forensics capabilities.

Developed testing methods for structured analytical methodologies to address exploited material by junior examiners with a high emphasis on biometric and digital attributes found during exploitation.

Provided technical training on multiple IC digital forensics software platforms utilized to produce in depth reporting for continued support for multiple counterterrorism customers.

Provided briefings to high ranking Government officials on media exploitation platforms being developed and utilized by NMEC as well as other Government agency customers.

Developed training materials and use cases on software products to enhance user understanding of tools to quickly obtain information of intelligence value.

August 2011 – August 2013: AOR Team Lead/All Source Intelligence Analyst (Targeter)

D.A.T.A, Vienna, VA, CTC/TTD (Counter Terrorism Center/Technical Targeting Division)

South Asian Targeter: Responsibilities included Lead Analyst providing open source and classified material to Operations driven customers for assessing and developing access to intelligence on a full range of targets, locations, destinations, and knowledge of their operational planning.

Oversaw and facilitated the collection, evaluation, classification, and dissemination of intelligence to IC customers and their counterparts as well as foreign partners.

Utilized special purpose tool sets for Identification Exploitation (IDEX), DOCEX, and CELLEX to correlate TIDE data for future collections for operations.

Developed active Intel products on AOR targets to coordinate, investigate, and drive operations.

Provided knowledge-based answers to analytical questions for leadership to support strategic decisions and develop materials to provide operational and situational awareness worldwide.

August 2010 – August 2011: Team Lead/All Source Intelligence Analyst

Lockheed Martin - LMIT, Reston, VA

Six-month deployment to RC-West in Herat as Team Lead for Joint Improvised Explosive Device (IED) Defeat Organization (JIEDDO) Analysis Team to provide real time support to NATO/American forces with regional support and counter IED/Terrorism missions.

Used HUMINT/COMMINT/Biometricsources, and CEXE data to support real-time troop actions/operations in the Afghanistan and Iraq AOR.

Efforts included utilizing IC and DoD software tools (imagery and all source) to alert in country operational elements of IED facilitators and network movements in Coalition occupied territories.

Responsible for coordinating and reviewing material on threat data/capabilities in the AOR and defeating IED efforts by direct military communications of operational assessment on courses of action.

Training Lead responsible for training Jr/Sr Analysts and Coalition forces on IED tools to provide real-time information on bomb makers/trainers while traveling to all RC’s in the AOR to provide training.

10/2009 – 08/2010: Intelligence Analyst

Lockheed Martin - U.S. Central Command, MacDill Air Force Base AFB, FL

Responsibilities included providing near-real time terrorist threat information and analytic assessments for operational capabilities to the war fighter.

Efforts included producing quality CENTCOM intelligence products and reporting on a daily basis for Threat Warning to US troops and US interests abroad.

Responsible for coordinating and reviewing all source material to detect patterns, trends, and developments that provide indications and warnings of terrorist threats. Led facilitation efforts for finished intelligence products and reporting.

Constant coordination and communication with other IC, DoD, NATO, and government agencies.

09/2005 – 10/2009: Senior Analyst/Intelligence Analyst

D.A.T.A., Vienna, VA, NCTC (National Counter- Terrorism Center/)

Assigned focus area of Africa, in particular East Africa and al-Qaida’s presence, plotting, and threat to US interests in Northern and Southern Africa, excluding the Horn of Africa.

Assessed the validity and severity of threats globally for widely disseminated exploitation/intelligence products and reports utilized by the Intelligence Community and Department of Defense.

Summarized, and edited threat cables originating from across the IC for final Threat Matrix production.

Categorized and summarized IC cables identified as non-valid threats, current reporting, or past/previous events in support of the Terrorist Analysis Support System database used throughout NCTC.

Utilized standard IC customer writing style for all written materials, reports, and products.

Trained/mentored new analysts on business policies & processes used by the group.

Team Lead/Intelligence Analyst (Watchlisting)

Maintained direct Terrorist Screening Center (TSC) communications on up-to-date information of watchlisted individuals and real-time data supporting NCTC Analytic Products for the President and Senior Cabinet officials.

Supported and maintained the central repository Terrorist Identities Datamart Environment (TIDE) used by all counterterrorism groups within the IC and combatant commands.

Trained and mentored analysts on business policies & processes used by the IC customer.

Directly supported NCTC analysts, DNI, DIA, FBI, and the TSC.

Received, analyzed, and processed intelligence data from IC to evaluate and update the TIDE database.

Team lead for process training/mentoring of Jr. Analysts to identify, evaluate, and submit data into TIDE.

Designated and endorsed by management to execute high priority special tasking within strict intelligence guidelines and under urgent mission deadlines.

Established and maintained knowledge base of worldwide terror groups.

Team Lead/System Administrator/Situational Awareness Watch Officer

Provided analytic, collaborative, and technical support for the NCTC Operations Center.

Team Lead providing threat analysis for CONUS/OCONUS targets and managed intelligence data in response to current threats and incidents.

Evaluated the maintenance of computer applications and tools used to support IC customers.

Provided support and training as needed for 30+ systems on 5+ networks.

Implemented new technology within the Operations Center to increase functionality of the visual environment/operational picture and SI systems to coincide with current/anticipated threats and incidents.

5/2001 – 09/2005: Team Lead/Computer Scientist/Systems Engineer

Windermere Information Technology Systems, Columbia, MD, NSA (National Security Agency)

Computer Scientist, Database Developer, System Programmer and Team Lead utilizing COGNOS, Hyperion, and MicroStrategies data visualization software products for the UBIZ (Unified Business Information Enterprise) within Cryptologic Mission Management.

Developed and standardized data warehouses, data marts, and product configuration data cubes for the analysis of mission, logistical, financial, and historical records.

Employed Java, JavaScript, & SQL Server to design/implement tables for data manipulation/analysis.

Managed system inventory and the visual representation of the labs internal networking environment following NSA’s standards for SSP’s (System Security Plan) and CIOTE standards.

Maintained SCIF configuration, repair of routers, PCs, and telephones for LAN/WAN configuration.

Configured multiple applications for classroom and base net configurations by initiating operating system & software loads of Microsoft NT, 98, 2000, XP, LINUX, Oracle and vendor applications.

Performed testing of IT systems to insure minimal disruption of business and classroom environments.

Performed cabling, routing & racking of network/server infrastructures and completed “spider-drawings” and configuration drawings to document configurations and cable plant.

Assisted in web site admin hosted by MS Internet Information Server & similar software packages.

PROFESSIONAL TRAINING AND CERTIFICATIONS:

Arabic Naming Course

Explosives Familiarization Course

Computer A+ Certification Course (No certification)

Advanced Counterterrorism Analyst

NMEC DNI Course 19-29 Aug 2014

Denial and Deception Course

Microsoft Windows Networking Service Infrastructure

Terrorism Overview Course

Implementing Microsoft Windows Professional & Server

Analytical Thinking Course

CISCO DHCP and Data and File Structures

Counterterrorism Analyst Course

PMP Training (No certification)

Training on NCTC TIDE

AFCEA Leadership Forum

Counterterrorism in Africa

NMEC DOMEX Exploitation Course

COMMITTEES AND COMMUNITY OUTREACH:

Deputy Chairman 2007-2008

Representative for ISKD NCTC Situational Awareness Team for Crisis Response 2007

Member of Communication Advisory Board - Information Sharing Knowledge Department 2006-2008

TECHNICAL SKILLS:

Windows, Microsoft Access, Microsoft Office Suite, MS 2000 Directory Services, Windows Systems Administration, Hardware installation, Media Exploitation utilizing Digital Forensics Toolbase, Technical Analysis for Area of Responsibility missions, Software exploitation and installation.

HONORS AND AWARDS:

Received Letter of Commendation from Colonel Dana Albert, US Marine Corps Herat, Afghanistan Fusion Center Director May 2010

Received Certificate of Commendation from Colonel Antonio Attanasio Italian Army, Herat, Afghanistan Fusion Center NATO Forces Director May 2010

Two Project Recognition of Excellence awards from NCTC.

Six Outstanding Customer Performance awards for meritorious accomplishment from DATA Inc for services performed at NCTC from 09/2005 – 10/2009.

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