Customer Service Business Management
Resume:
HUSAIN AMBAWALA
** *********** ** **, ****** • +1-647-***-**** • ad8i26@r.postjobfree.com • www.linkedin.com/in/husainamba Professional Summary
A motivated and detail-oriented professional with over 2+ years of experience in administrative and customer service roles. Proven expertise in order processing, inventory management, and customer account management. Demonstrates strong analytical thinking and problem-solving abilities. Strong proficiency in MS Office applications, with a commitment to delivering exceptional service in a dynamic environment. Experienced working in a corporate setting. A reliable and resourceful professional committed to delivering exceptional results in fast-paced and dynamic environments. EDUCATION
● Bachelor of Business Management - 2020
University of Mumbai [Mumbai, India] - 8.8 CGPA
● PG Diploma in International Business Management - 2022 Seneca College Toronto, ON - 3.9 GPA
● PG Diploma in Supply Chain Management - 2023 Seneca College Toronto, ON - 3.8 GPA
WORK EXPERIENCE
June 2022 – Present (Remote)
Reliance Home Comfort - Toronto, CA.
Role- Customer Service and Sales Representative.
ACHIEVEMENTS
1. CBRE - Facilities Management Program
2. SAP Analytics Certified
3. Financial Modeling & Valuation - CFI
• Formatted, edited, proofread, and distributed outgoing correspondence, reports, proposals, and other documents according to company templates and standards.
• Classified documents related to listings to established document control procedures, including preparing and formatting details provided upon agents requests. Preparing listing packages for agents.
• Prepared and distributed agendas, notes, PowerPoint slides, and other materials needed prior to meetings; recorded, prepared, and distributed meeting minutes.
• Assisted in the preparation of listing presentations, offer preparations, and comparative market analysis.
• Ensured sufficient office supplies were maintained, including filing systems for correspondence and other communications both incoming and outgoing.
• Managed and updated client databases and ensured the accuracy of listings and other documentation. May 2022 - May 2024
Royal LePage Real Estate Services- Toronto, CA.
Role- Administrative Assistant/ Office Coordinator
• Managed customer inquiries and provided exceptional service via phone, email, and fax, ensuring accurate order preparation.
• Handled and resolved customer complaints, completed incident reports, and implemented preventative and corrective actions.Processed and closed return product logs efficiently.
• Collaborated with vendors to process purchase orders, ensuring fulfillment of incomplete orders and addressing inventory shortages.
• Confirmed pricing on inventory purchased for accurate inventory valuation.
• Reviewed back order reports and processed orders based on receipt of inventory.
• Managed customer accounts, updating detailed customer services continually.
• Monitored and completed customer service calls for feed file under the CRM system. References:
Vanessa Cordi - Operations Manager (RLP)
Skills
• Microsoft suite (Excel, Powerpoint, Outlook, PowerBI)
• Adobe Suite professional
• Report Prepartation, Scheduling Organizing, Compiling.
• Research, Data Analysis, Proof reading and Editing.
• Customer Service, Communication, Client Relations.
• Inventory Management, Logistics.
Contact this candidate