Customer Service Freight Forwarding

CHANTAL M. JU Macon, GA Tel. : 773-***-**** E-mail : ad8i1g@r.postjobfree.com

PROFESSIONAL PROFILE

National - International Transportation & Logistician

A motivated and goal-oriented professional with over 20 years of expertise in worldwide shipping, trading, freight forwarding in all modes of transportation, national and international compliance and regulation. Versed in customer service satisfaction, warehousing, inventory and distribution, acquisition of freight sales from light consumer goods to heavy mining, agricultural and construction equipment, locomotives, sea containers. Knowledge of Letters of Credit. Works well under pressure and responds to changes by finding realistic and innovative ways of approach to achieve objectives. People friendly, problem solver, conflict resolver, contract negotiator, proficient in coordinating and achieving multiple tasks, detail and capital growth oriented.

Professional Work Experience

Semi-retired - Moved to Georgia State 11/2020 – Present

Field construction. Farming.

BTX Global Logistics (A freight forwarding and 3PL company) 03/2018 – 04/2020

International Operations -Air & Ocean, Export & Import

Promoted sales, restored lost accounts and issued proposals of freight pricing, supported global sales. Performed shipping services of containerized and non-containerized goods and their documentation. Worked with rail carriers for railroad transport to and from ports and inland points. Reorganized department by trades for efficiency. Responsible for tracking and tracing shipments from A to Z.

Services provided for FTL, LTL, Flatbed, break bulk, over-dimensional, project cargoes, ATA carnet, cargo consolidations for non-dangerous dry as well as dangerous goods. Freight rates negotiation with carriers for all modes of transport involving hazardous and non-hazardous goods, as well as foreign-to-foreign shipments. Export and import services based on FMC, ECCN regulations and compliance.

Public relations liaison.

XPO Logistics (A freight forwarding and 3PL company) 02/2015 – 11/2016

International Pricing Analyst -Air/Ocean Import & Export

Provided worldwide operation services for air, ocean, and trucking based on strong relationships with carriers and freight rates negotiations. Supported agents and customers. RFP/Bid freight pricing and services. Promoted to Global Pricing department after a few months to help support global sales, restore lost accounts and trade shows. Daily shipments monitoring. Public relations liaison.

Services performed for FCL, LCL, FTL, LTL, Flatbed, break bulk, over-dimensional, project cargoes, ATA carnet, cargo consolidations for non-dangerous dry as well as dangerous goods. Worked with rail carriers for railroad transport to and from ports and inland points while observing DOT regulations .Successfully managed foreign-to-foreign shipments.

Served as a guide and support to the team, clients and agents when needed.

Tigers (USA) Global Logistics (A freight forwarding and 3PL company) 01/2013 – 07/2014

Air & Ocean Export Freight Agent

Arranged air and ocean export shipment services with French and Spanish interpretation when needed; cargo screening and foreign-to-foreign shipments. Daily tracking and tracing of shipments. Established strong working relationships with carriers, agents and customers.

Skilled negotiation of freight rates with carriers for all modes of transportation and their pricing procurement for the movement of FCL, LCL, FTL, LTL, Flatbed, break bulk, over-dimensional, project cargoes, cargo consolidations for non-dangerous dry and dangerous goods, including boats, automobiles, trucks, rigs. Worked with rail carriers for railroad transport to and from ports and inland points while observing DOT rules.

Assisted the warehouse in loading containers and provided load plan configuration when needed.

Trans Global Logistics (A freight forwarding and 3PL company) 06/2007 - 03/2012

Export Manager

Traffic management. Oversaw all air and ocean export operations and supervision including foreign-to-foreign shipments. Accounts receivable, payable, aging and collections. Analysis of Letters of Credit, bank presentations. Project cargo management consultation for all national stations and overseas on unusual traffic.

Managed all freight contract buying negotiations for ocean and air freight. Issued, priced, acquired proposals for the movement of FCL, LCL, FTL, LTL, Flatbed, break bulk, over-dimensional, project cargoes, consolidations and stevedoring service. Worked with rail carriers for railroad transport to and from ports and inland points under DOT rules, regulations and compliance. FMC/ECCN regulations, control and filing. Conducted cargo inspections within TSA/DOT guidelines and issued necessary reports. Managed cargo damage claims. Inspected warehouses and shippers’ facilities for C-TPAT compliance. Served as primary public relations. Managed supply chain white gloves service accounts. Project management for FMC/ECCN regulations, control and filing.

Conducted hiring and training of employees.

Created accounting software management for daily operations, accounting report, issuance of ocean bills of lading using Microsoft Office Suite.

Planned events conference setup and hosting.

Maintained closed relationship and collaboration with agents and partners ensuing smooth and timely transport of critical cargoes.

SKILLS:

Inside sales, persuasion, pricing, negotiations, teaching, training, proactive customer service solutions, problem-solving.

MS Office Suite; MS Office 365, Word, Excel, AS400, TRAX, CargoWise, Catapult.

Languages spoken & written: English, French, Spanish.

EDUCATION

Supply Chain Security Certification C-TPAT. Chicago IL

American Cash Flow Institute – Financial Consultation Cash Flow Industry. Ft Lauderdale FL

Oakton Community College - Real Estate Residential and Commercial. Skokie IL

Illinois Department of Insurance/ABRC - Property, Casualty, Life, Accident and Health. Chicago IL

First Business School, Inc. - Business Communications. Chicago IL

I.H.E.C.E. (Institut des Hautes Etudes Commerciales & Economiques) - Major: Economics and Politics. Port-Au-Prince Haïti

College Jean Price Mars - Baccalaureate of Liberal Arts. Port-Au-Prince Haïti

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