Quality Assurance Power Bi

Racquel M. Sawyers, MBA/TM

QUALITY ASSURANCE / COMPLIANCE

Email: ad8huq@r.postjobfree.com

Phone: 313-***-****

Professional Summary

Exceptionally skilled business professional with extensive experience in supplier management, operations, logistics, and compliance and quality assurance. Proven track record of maximizing operational performance through the evaluation of legacy systems, application of Six Sigma and Lean techniques, and leadership of change management projects. Competent in project management, Power BI, value stream mapping, and data analysis. Possess excellent interpersonal, analytical, and communication skills, with expertise in onboarding, research, enhancing compliance, and conducting audits and inspections.

Professional Experience

MV Transportation

Assistant Quality Assurance Manager

Dallas, TX [2019 – Present]

Internal reporting systems were used to conduct contractual audits to make sure quality and compliance criteria were being followed.

Standard Operating Procedures (SOPs) were created and put into place to improve productivity and uphold high standards of quality.

Daily and monthly Key Performance Indicators (KPIs) were tracked, confirmed, and recorded to ensure the terms of the contract were being met.

Performed and monitored KPIs and metrics, assessed results, and made sure subcontractors complied with quality and contract requirements.

Using Power BI, digital forms and documents were created and optimized to provide real-time data access and boost reporting effectiveness.

Oversaw quality assurance duties and conducted fleet inspections to make sure that established guidelines were being followed.

Identified and address performance issues, departmental audits were conducted on a regular basis, and important operational indicators were examined.

Communicated performance and customer complaints to suppliers and subcontractors, arranging remedial measures to mitigate worries and enhance service quality.

Managed onboarding compliance for drivers, ensuring adherence to regulatory and company standards.

Managed fleet inventory, including conducting audits and assessments to maintain accuracy and compliance.

L&T Technology Services

Senior Engineer

Plano, TX [2018-2019]

Enhanced area processes and provided comprehensive operator training to drive efficiency and productivity.

Promoted cost reductions and efficiency improvements through the application of lean manufacturing principles and continuous improvement practices.

Implemented KAIZEN and Six Sigma methodologies, achieving a 35% reduction in recurring issues and improving overall process reliability.

Defined detailed operator work procedures and designed process flow diagrams to standardize operations and optimize workflow.

Verify, Inc.

Technical Program Analyst

Irving, TX [2014-2018]

Managed supplier performance engineering, ensuring compliance with agreement requirements and enhancing overall quality assurance.

Facilitated collaboration between key stakeholders and supplier teams to drive improvements and resolve quality issues.

Collected and evaluated supplier performance data and metrics to inform decision-making and performance improvement strategies.

Streamlined communication between Engineering and suppliers, overseeing supplier ratings and monitoring performance to ensure alignment with quality standards.

MW Logistics

Process Management Engineer

Dallas, TX [2011-2014]

Coordinated operational tasks and addressed customer, carrier, and service-related issues.

Created compliance documentation for Statements of Work and monitored adherence to established procedures.

Designed and utilized Customer Scorecards to measure and distribute customer satisfaction data.

Conducted root cause analysis to identify and address non-compliance issues.

Verified results of EDI compliance audits following service failures.

Skills

Supplier Management

Quality Assurance (Continuous Improvements)

Manufacturing Processes (Lean Manufacturing)

Logistics and Operations Analysis

Change Management

Six Sigma and Lean Methodologies

Value Stream Mapping

Power BI

Analytical and Investigative Abilities

Interpersonal and Communication Skills

Education

Master of Business Administration in Technical Management (MBA/TM)

oUniversity of Phoenix, Livonia, MI

Bachelor of Science in Industrial Engineering

oCentral State University, Wilberforce, OH

Licenses & Certifications

•Six Sigma-Green Belt Certification (DFSS)

•AS9100 rev D – Lead Auditor (Probitas)

•Power BI training certification

•FTA -Transportation/Safety Certification

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