Real Estate Customer Service

Mohammad Faisal P

India, Bangalore Mobile: +** 91-960*******, Email- ******.********@*****.***, ***************@*****.***

•16 of experience as Skilled Entrepreneur with Knowledgeable of Employee Management, Operations costs in business like Construction Business Management, Hotel Business Management, Property Business Handling such as Lodge, Commercial Buildings, Shops

•5 years of extensive experience in Operations and Warehouse Marketing/Supervisor/Admin&(HSE)/ Safety Inspector/customer service,

•Dynamic and results-oriented professional with a proven track record in house construction, real estate development, and hotel management. Seeking a challenging role where I can leverage my expertise to drive business growth, exceed customer expectations, and contribute to the success of a forward-thinking organization.

•Effective stakeholder management skills with the ability to communicate throughout the leadership chain.

Professional Competencies

SKILLED ENTREPRENUER & PROFESSIONAL

Education

Voorhees HIgher Secondary School, Vellore, HSSLC,1998

Internet Architecture, SSI Computer Institute, Vellore, 2001 –2002

Language Proficiency

English - Read, Write, and Speak

Tamil - Read, Write, and Speak.

Hindi-Speak

Malayalam – Read, Speak

Entrepreneur Experience

Export business in meat industry : 2020 - 2024

Identified strategic export opportunities and established partnerships with suppliers and distributors across multiple countries.

Implemented rigorous quality control measures to ensure compliance with international food safety standards and regulations.

Developed customized packaging and branding strategies to meet the preferences of diverse target markets.

Negotiated favorable trade agreements and pricing structures to maximize profitability while maintaining competitive pricing in the global market.

Restaurant Business Engagement: 2014 - 2019

Oversaw all aspects of hotel operations, including guest services, housekeeping, maintenance, and food and beverage.

Implemented strategic initiatives to improve guest satisfaction, employee engagement, and profitability. Developed and managed annual budgets, revenue forecasts, and cost control measures to optimize financial performance.

Ensured compliance with brand standards, industry regulations, and safety protocols.

Construction Business Engagement: 2008 to 2014

Managed residential construction projects from conception to completion, ensuring adherence to timelines, budgets, and quality standards.

Led a team of contractors, architects, and subcontractors to execute projects efficiently and effectively.

Developed and maintained strong relationships with clients, ensuring clear communication and satisfaction throughout the construction process.

Real Estate Business Engagement: 2009 - 2012

Identified and evaluated potential development opportunities in residential and commercial real estate markets.

Led feasibility studies, market research, and financial analysis to assess project viability. *Negotiated land acquisitions, zoning approvals, and financing agreements to facilitate development projects.

Managed project teams through design, permitting, construction, and lease-up phases to achieve project objectives on time and within budget.

Professional Experience

KBR, Inc – US Base,Iraq Feb 2006 – Apr 2008

Administrative Assistant - Operations

Using STEAM module of Maximo application (Asset Management Software from IBM)

Communication via Radio handling

Support for many of inside base operations.

Customer service for more than 800 multinational employees.

Generate reports of monthly inspections.

Generate work orders

Generate and report daily tasks of staffs in Operation department.

Handling Email, Phone calls and other task implementation under the request of higher management.

Took part in KBR Training and Education Program on Industrial Security Awareness.

Kellogg Brown & Root (KBR) – US Base, Iraq Feb 2003 – Apr 2005

Warehouse Supervisor – Warehouse Department

Handled various as supervising activities.

Have comprehensive Knowledge of Management Practices and procedures.

Generating daily, weekly, monthly and yearly stock report.

Maintain storage facilities.

Conducting weekly, monthly, quarterly and yearly inventory.

Handling In and Out of materials.

Inspecting whole receivable sections.

Handled Key responsibilities very well and earned appreciation from senior members.

Changed inefficient work processes into productive ones and introduced automation through Asset Management software - SARRS.

Able to train and manage teams for various Administration activities.

DECLARATION:

I hereby declare that all the above-mentioned details are true to the best of my knowledge.

Sincerely,

Mohammad Faisal P

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