Office Manager Administrative Assistant
Resume:
SUMMARY
Highly trained and motivated Administrative Assistant/ Office Manager with 10 years of experience in providing clerical support in a Certified Public Accounting Firm. Skills created through excellent customer service to clients, time management abilities including creating office procedures to increase office productivity and streamlined procedures. Engaging and encouraging professional staff with an upbeat positive attitude. Excel in resolving employee challenges with innovative solutions and process improvements for increased efficiency.
Office Management
Communication and
Listening Skills
Teambuilding
Accounts
Payable/Receivable
Payroll
Records Management
Critical Thinking
Conflict Resolution
Reliability
Confidentiality
Multi-tasking and Prioritizing
WORK EXPERIENCE SKILLS
Office Manager
Petersen CPAs and Advisors, PLLC, April 2017 – June 2020
Promoted to Office Manager in April of 2017.
Managed employees and assisted Partners of the Firm.
Maintained twice monthly payrolls for a staff of 12.
Accounts receivable/payable.
Provided efficient and professional administrative and clerical services to colleagues and Partners.
Providing employees with guidance in handling difficult or complex problems.
Firm billing.
Office Receptionist
Petersen CPAs and Advisors, PLLC, November 2011 – April 2017
Greeting and welcoming clients and providing them with a positive first impression.
Answering a multi-line telephone system.
Taking and relaying messages; providing information to callers.
Scheduling appointments and maintaining appointment calendar.
Performed administrative and clerical tasks.
Building strong rapports with clients.
Processes of Financial Statements and Tax Returns.
Managing digital and hard-copy filing.
EDUCATION
High School Diploma
West Valley High School
Yakima, Washington
2003
Yakima Beauty School
Yakima, Washington
2005
A S H L E Y
H E A R Y
ad8hkd@r.postjobfree.com
Meridian, Idaho 83646
ACHIEVEMENTS
Promoted to Office Manager
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