Customer Service Data Entry/Remote

KENNYA ROMERO

**** ******* ***. *** #*, Van Nuys, CA 91405 323-***-**** ad8hd5@r.postjobfree.com

Skills

●Dependable, self-starter

●Fluent in Spanish

●Strong interpersonal skills

●Organized and efficient

●Technologically savvy

●Detail-oriented

●Strong customer service skills

●Appointment scheduling

●Problem solver

●Proofreading

●Data entry and documentation

●Memo preparation

●Flexible

●Meets deadlines

Work Experience

Secretary- Children’s Law Center –Monterey Park, CA 9/2019- Present

File paperwork

Informed customers of safety procedures prior to entering the building to meet with attorneys

Assisted attorneys in translating Spanish phone calls

Scanned court files and uploading to JCATs.

Opening new court cases, Conflict cases, Closing out cases

Forwarding proper documents to the proper supervisors

Assist in scheduling in home visits with attorney and clients

Picking up mail and scanning them to then properly rename them and upload to JCATs

Going into Court Portal and downloading Petitions, Last Minute Information Forms, Detention Reports, etc.

Assisting in making arrangements for broken things or malfunctioning equipment.

Answering phones in the proper manner

Forwarding calls to the proper attorneys, supervisors & offices.

Provide information when a caretaker calls.

Preparing outgoing mail and mailing it out in a decent time manner

LA REHP Staff – Children’s Law Center, Monterey Park 07/2019 – 9/2019

●Interview CLC clients regarding reproductive and sexual health

●Work with CLC attorneys to set up client interviews

●Keep detailed records of clients interviewed and follow up needed

Field Agent – Life Wireless - Los Angeles, CA 01/2017 - 12/2018

●Managed quality communication, customer support and product representation for each client

●Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

●Answered customers' questions and addressed problems and complaints in person and via phone

●Developed empathetic client relationships and earned reputation for exceeding sales goals

Secretary – GEM Mortgage – Los Angeles, CA 01/2016 - 12/2017

●Answered phones

●Filed paperwork

Loss Prevention Officer - Walgreens - Las Vegas, Nevada 07/2014 - 12/2014

●Served as the team lead for safety and loss prevention operations

●Monitored access control systems, including CCTV systems

●Detained individuals when necessary to prevent security breaches

●Communicated with supervisors regarding any issues that occurred while on duty

●Greeted tenants and guests as they entered and left the property

●Called and coordinated with police, fire and EMT services

Customer Service Representative - AT&T - Las Vegas, Nevada 07/2014 - 12/2014

●Provided expert customer service to every caller

●Maximized customer satisfaction by handling more than [10] customer email and telephone interactions each day

Usher - Staples Center -Los Angeles, CA 10/2013 - 04/2014

●Consulted with upset customers to determine the best methods to resolve service

●Informed customers of safety procedures prior to entering the building

●Directed customers to proper locations within venue

●Scanned tickets

●Performed maintenance duties on grounds before and after events

●Promptly reported lost and found items to customer service

●Secured entrance and exits

References

Michelle Guymon 661-***-****

Jenny Cheung Marino 626-***-****

Devin Gutierrez 818-***-****

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