Customer Service Digital Marketing

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KRISTINA

CRANMER

ad8h9i@r.postjobfree.com

San Antonio, TX

***- ***-****

PROFESSIONAL

SUMMARY

Hardworking, highly motivated

professional eager to lend

combined knowledge and skills to

enhance business performance.

Operates well in both individual

and team capacities, leveraging

seasoned work ethic to quickly

adapt to different processes and

drive company objectives.

Resourceful and results-driven with

a passion for growth and efficiency

to meet company needs and

increase service value.

EXPERIENCE

Glitter Butterfly – Owner/Operator – Events/Digital Creator San Antonio • 11/2017 - Present

• Maximized online sales by creating compelling product listings and utilizing effective digital marketing strategies

• Designed and executed visually stunning event decorations that enhanced the overall aesthetic and atmosphere

• Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed inventory efficiently by conducting regular audits, tracking stock levels, and implementing streamlined processes

• Executed strategic marketing and promotion campaigns to drive brand awareness and increase engagement

• B2B sales.

• Inspected completed work prior to delivery for accuracy in size, shape, color, lettering style and alignment.

• Collaborated with vendors to select appropriate materials for each project based on budget constraints.

• Provided customer service support by answering inquiries about products and services offered by the company.

• Fabricated sign components such as frames, letters and logos by cutting, routing and carving various materials.

• Created custom signs for businesses, utilizing a variety of materials including wood, plastic, metal and mostly vinyl.

• Conducted research into new technologies that could improve the quality of products produced.

• Read tape measure, protractor and other length and angle- measuring devices.

• Developed designs using computer-aided design software such as Krita.

• Experienced with social media and communications platforms. SKILLS

• Highly Organized

• Illustration Design

• Inventory Control

• Makeup

• Management Skills

• B2b Sales

• Bartending

• Business Management

• Business Operations

• Communication Skills

• Computer Literacy

• Microsoft Excel

• Microsoft Office Suite

• Microsoft Outlook

• Microsoft Project

• Microsoft Windows

• MS Office

• Multi Tasking

• Office Management

• Sales Experience

• Training and Teaching Others

• Cosmetology

• Customer Retention

• Customer Service

• Event Coordination

• Event Management

• Event Marketing

• Fast Learner

• Graphic Design

• Hairstylist

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• Provided efficient and courteous service to customers at all times.

• Met deadlines while maintaining high-quality deliverables.

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

• Managed and coordinated multiple projects while ensuring timely completion.

• Committed to delivering excellent customer service while working in a fast-paced environment.

• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

• Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.

• Produced detailed sketches of proposed logo designs prior to digital production process.

• Maintained organized files of all completed logo designs and related documents throughout the entire design process.

• Created designs, concepts, and sample layouts, based on knowledge of layout principles and esthetic design concepts.

• Adapted existing logos to create new versions with minimal changes, while still preserving the original concept.

• Cultivated relationships with external vendors such as printers and suppliers, ensuring cost-effective services were provided at all times.

• Developed multiple logo designs to meet client needs and expectations in a timely manner.

• Liaised closely with clients to determine needs and develop suitable designs.

• Maintained archive of images, photos, and previous work products.

• Researched current trends in logo design industry to ensure that all projects met industry standards.

• Ensured accuracy of final product by double-checking all work before submitting it to clients.

• Created logos, flyers, and other marketing materials.

• Created graphic concept design geometry using design tools in conjunction with sketches, physical mockups and measurements. B & D Tree Service – Office, Sales and Marketing Manager 02/2008 - 07/2024

• Maintained accurate and up-to-date records of all important documents and information

• Provided exceptional customer service, ensuring high levels of satisfaction and resolving any issues promptly

• Scheduled appointments efficiently, considering the availability and preferences of both clients and staff

• Managed office operations effectively, overseeing administrative tasks and ensuring smooth workflow

• Coordinated seamlessly with the tree crew to ensure timely and efficient completion of projects

• Facilitated month-end closing processes, invoicing and journal entries.

• Fostered relationships with vendors to expedite orders, repairs and maintenance.

• Color theory

• Digital illustration

• Teamwork and Cooperation

• Visual Art Creation

• Superb attention to detail

• Creative capabilities

• Branding and Identity

• Traditional drawing

• Client Consultations

• Sales Strategies

• Complex problem solver

• Photographic editing

• Printmaking Techniques

• Presentation

• Photo editing

• Interior design knowledge

• Problem-Solving

• Attention to Detail

• Critical and Creative Thinking

• Adaptability and Flexibility

• Self Motivation

• Basic Mathematics

• Multitasking Abilities

• Business Planning

• Operations Management

• Relationship Building

• Social Media Marketing

• Customer Relations

• Team Collaboration and

Leadership

• Strategic Decision-Making

• Staff hiring

• Financial Management

• Accounting management

• Business Administration

• Financial Planning

• Vendor Relationship

Management

• New Business Development

• Employee Training

• Organizational Skills

• Effective Communication

• Decision-Making

• Time Management

• Effective leader

• Time management abilities

• Reliability

• Team Leadership

• Scheduling

• Schedule Management

• Marketing Strategies

• Desktops, Laptops, and Mobile

Devices

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• Administered annual operating and capital budget to facilitate profitability.

• Created weekly schedules based on predicted staffing needs, budgets and employee requests.

• Purchased office supplies and equipment to replenish inventory.

• Assisted with the development of marketing and promotional materials.

• Conducted research projects as required by upper management.

• Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.

• Prepared reports summarizing operational activities for upper management review.

• Processed payrolls on a biweekly basis using accounting software.

• Utilized excellent organizational skills to prioritize tasks effectively.

• Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.

• Created and maintained filing systems to ensure accurate record keeping.

• Oversaw personnel to maintain adequate staffing and minimize overtime.

Graham's Central Station - Bartender

05/2005 - 02/2008

• Handled difficult customers by listening attentively, empathizing with their concerns, and finding effective solutions

• Demonstrated extensive knowledge of drink recipes by consistently suggesting and preparing a wide variety of cocktails for customers

• Maintained bar cleanliness by regularly sanitizing surfaces, restocking supplies, and organizing inventory

• Handled cash transactions accurately and efficiently

• Providing customers with the correct change and receipts

• Provided exceptional customer service by promptly greeting and attending to the needs of patrons

• Expertly mixed cocktails using precise measurements, creative techniques, and high-quality ingredients.

• Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.

• Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.

• Handled cash drawer accurately throughout shift including opening and closing out register each day.

• Inventoried supplies regularly to ensure adequate stock levels for peak hours of operation.

• Kept bar organized and clean during busy hours.

• Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals.

• Trained and mentored new team members in proper bar operations.

• Arranged bottles and glasses to create attractive displays.

• Stocked spirits based on projections from daily functions sheet.

• Payroll Administration and

Timekeeping

• Email Etiquette

• CRM Software

• Multitasking

• Calm and Professional Under

Pressure

• Understanding Customer Needs

• Computer Skills

• Professionalism

• Active Listening

• Microsoft Office

• Inbound Call Management

• Customer Relationship

Management (CRM)

• Sales expertise

• Sales and Upselling

• Sales closing

• POS Systems and Ordering

Platforms

CERTIFICATIONS

• Life Insurance Agent

• Cosmetology

• Eyes Only Advanced Makeup

Techniques

• RockStar Hair Extensions

• Advanced Makeup Techniques

for Film and Television

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Michael's - Event Coordinator

05/2004 - 08/2007

• Organized and executed successful events, coordinating with vendors and arranging logistics

• Developed and implemented marketing strategies to promote events and increase attendance

• Maintained open lines of communication with clients to ensure their needs were met

• Executed on-site event management, ensuring smooth operations and customer satisfaction

• Managed event budgets efficiently to maximize resources and minimize expenses.

• Designed and implemented efforts to publicize events and promote sponsorships.

• Oversaw event day tasks and responded to last-minute changes and challenges.

• Coordinated and monitored vendors to ensure timely delivery of services for successful event execution.

• Designed and managed event timelines to meet deadlines.

• Successfully managed multiple events at the same time, ensuring all requirements were met.

• Communicated regularly with participants throughout the duration of each event project cycle.

• Negotiated contracts with vendors for best prices without compromising quality standards.

• Created detailed budgets and tracked expenses to stay within allocated amounts.

• Scheduled and monitored event staff to facilitate quality service.

• Assisted in developing promotional materials including flyers, banners. for targeted audiences.

• Developed calendar, tracking tasks to achieve event objectives.

• Hired, train, and supervised volunteers and support staff required for events.

REFERENCES

References available upon request.

Contact this candidate