Customer Service Support Manager
Resume:
Knightdale, NC *****
919-***-**** (cell)
ad8h4y@r.postjobfree.com
Milton E. Pass
CAREER OBJECTIVE
To secure a position where I can apply my experiences, organizational skills, and problem-solving knowledge to ensure highest quality of service.
WORK EXPERIENCES
Anixter Electrical Solutions November 2019 to Present 2909 Trawick Road
Raleigh, NC 27604
• As Dispatcher, I am responsible for scheduling deliveries, arranging pickup, coordinating with drivers.
• Keeping and maintaining a log for drivers and their locations.
• Keeping and maintaining service log for our trucking fleet.
• Arrange and track deliveries for customers.
• As Supervisor, I oversee the day-to-day operations of delivering and shipping equipment to our customers.
• Interview and hire new employees, supervise training of new employees, termination of employees.
• Responsible for logging and maintaining staff attendance to ensure adequate staffing coverage.
• Overseeing all aspects of the daily operations of shipping and delivery.
• Logging in and shelving received equipment, maintaining, reordering, rotating, and tracking shipped equipment daily.
• Coordinate deliveries between drivers and customers daily.
• Tracking inventory using My Logistics and Eclipse software.
• Schedule and supervise weekly/monthly staff meetings. Milton E. Pass
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Wal-Mart October 2009 to November 2019
4500 Fayetteville Road
Raleigh, NC 27603
Position: Support Manager
• As Support Manager, I was responsible for the day-to-day operation of the overnight store operations and personnel.
• Created and maintained bi-weekly work and vacation schedules; ensure the department is properly staffed at all times.
• Trained staff for customer service, electronic payments, cash payments, credit card payments, return merchandise; handle customer service complaints.
• Supervised the cleaning and rearranging of the store; assisted in ordering various items for the department (i.e., grocery and general merchandise). Prepared department for various sales.
• Scheduled truck delivery and make sure adequate staff present to unload trailers and stock merchandise.
• Maintained inventory in warehouse.
Capital Area Transit June 2008 – October 2009
Maintenance Department
1430 S. Blount Street
Raleigh, NC 27603
Position: Supervisor
• Supervised 10 staff members.
• Trained staff how to properly clean the inside and outside of the buses, refueling, checked fluids, tires, and light engine maintenance.
• Trained new employees to drive and park buses in designated parking area.
• Arranged towing for buses to be returned to the barn with mechanical failures.
• Arranged major mechanical failures to be repaired with reputable companies.
• Reported all mechanical failures, problems, and concerns to management with strategy of problem solving.
Milton E. Pass
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United States Department of Agriculture March 2003 – May 2008 Plant Protection
Quarantine Technician Aide (Federal Position)
Asian Long Horned Beetle Cooperative
Education Program
62 Flushing Avenue
Brooklyn, NY 11201
Position: Technician
New York State Department of December 2003 – February 2004 Agriculture and Markets
1 Winners Circle
Albany, NY 11235
Position: Assistant Farm Products Grading Inspector I (State Position)
• Worked in collaboration with New York State Horticulture Inspectors in conducting ground surveys of private, public, and commercial properties in Brooklyn/Queens quarantine areas.
• Ground surveying activity involved identification of host trees and identifying signs of Asian long horned beetle infestation.
• Collected and recorded results of ground survey work. Field Work
• Directed Davey Expert tree employees during treatment in level 1 of the quarantined areas.
• Learned to recognize egg sites; exit holes, and signs of infestations.
• Trained to identify host and non-host trees.
• Received Defensive Driving and CPR Training.
• Assisted in the serving of warrants with state employees of New York State Department of Agriculture and Market.
• Bite Terminator Training.
• Completed MTA Long Island Rail Road Roadway Protection 49 CFR Part 214 Sun Part C.
• Aided and assisted officers and technicians in the search for the Asian long horn beetle
• Obtained release forms for treatment of the host trees
• Prepared trees for removal and provided business and homeowners with information on proper removal of host material in the quarantined areas. Milton E. Pass
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S&J Distributors April 1997 – January 2003
35 S.W.
Mount Vernon, NY 11040
Position: Sales Manager
• Managed all manner of sales from wholesales to retail.
• Buyer for the company from various distributors such as BMG, WEA, Sony, and Independence.
• Prepared detailed analysis of general sales.
• Maintained a continuous inventory system.
Freeze Records June 1990 – March 1997
322 8
th
Avenue
New York, NY 10001
Position: Production Manager
• Monitored all production work with Jacket Markers and Pressing Plants.
• Managed marketing and sales for all accounts; trouble shooter for various accounts.
• Coordinated promotions of records.
• Conducted training classes for incoming employees. EDUCATION
Fashion Industries High School
Received High School Equivalency Diploma – June 1979 USDA Management Training
Wal-Mart Managers Academy
SKILLS
Computer literate with proficiency of various data entry and money management programs. REFERENCES
Supplied on Demand.
Contact this candidate