Office administrator/ data entry/ customer service rep
Resume:
Terri Johnson
Environmental Health and safety coordinator / inventory administrator / office
administrator/ Restoration Technician
Camby, IN
ad8h17@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Lead Restoration Technician
Service master By Crossroads-Indianapolis, IN
October 2023 to Present
Go to Pack Outs for houses or businesses that have been in a fire or water loss disaster. Clean and store salvageable belongings and property. Decontaminate and deodorize indoor space.
Do structural cleans of residences and businesses. Environmental Health and Safety Coordinator/ inventory administrator/ office administrator
LKQ Corporation-Avon, IN
July 2020 to December 2022
A 1. I print and pass out work orders to all departments 1. I make invoices when our vendors collect scrap/ tires. 2. Delegate tasks to make sure orders get out in a timely manner and get deliverered on time. 3. Send emails to sales reps and customers about work order cancellations and substitutions. 4. Print out car tags for dismantlers and make sure that all parts are taken off before they get switched out.
5. Delete dismantle parts that are damaged
6. Move all inventory to correct yard location so that the system is up to date 7. Do daily safety walkthroughs to insure employees are maintaining safe work habits and good house keeping.
8. I conduct accident investigation reports and log them onto the osha 300 log. 9. Conduct monthly safety meetings and upload them to oragami. Also conduct quarterly self inspections and upload those to oragami.
10. I do visual storm water samples every quarter to ensure we are not leaking toxic chemicals in to the environment. I conduct a monthly spcc evaluation. I ensure all chemicals and oil or fuel is being stored properly and not leaking.
11. Familiar with EPA and osha requirements.
12. Entering data into system for every department to insure inventory and the system are in sync. 13. Run reports daily to see production and misses.’ 14. Answering calls from sales reps and customers regarding there orders. 15. Problem solve issues pertaining to orders that are missing, late, or never picked etc. Lead Material Handler
Kuehne-Nagel-Indianapolis, IN
October 2017 to July 2020
Team lead in the USAF( United States Air Force) Inventory control point cage. constant email and phone communications all day from Air force bases on issues with customs holding the product or about hot shipments to service their aircrafts for missions. Pick, pack, receive and ship military owned Airplane parts to Air force bases. Experienced WMS, SAP, Gold Production Systems, Microsoft Office, Excel, Outlook, FedEx Shipping Manager etc.
Experienced on an order picker.
Conducted cycle counts every month of entire Inventory. Delegated tasks to my employees in order to meet deadlines and increase productivity and quality. Served on the Safety Team for 2 years. Every month conducted the mandatory warehouse safety audits, educated employees on safety rules and corrected employees when they are seen not following saftey rules. Checked employee work areas to ensure 5S was maintained at all times. Restoration Technician
Fast Contracting Services-Indianapolis, IN
June 2014 to October 2017
Worked with insurance companies to salvage personal property from houses or businesses that have caught on fire, flooded, and been hit by natural disasters. Experience in cleaning electronics, upholstery, antiques, and experience with toxic industrial cleaners. Lots of experience dealing with homeowners, business owners and insurance companies. Picker, Packer
Amazon-Plainfield, IN
February 2012 to June 2014
Picked customer orders as needed.
Experience with RF scanner and WMS.
Packed orders.
Experience with an order picker and tugger,
Material Handler
Hewitt Packard-Indianapolis, IN
November 2011 to February 2012
Put packing list on product.
Loaded trucks as needed.
Pallet wrapping as needed.
Education
High school diploma
Decatur Central - Indianapolis, IN
August 2005 to May 2008
Skills
• Order Selector
• Picker Packer
• Selector
• Picking Packing
• Pallet Jack
• Order Puller
• Materials Handling
• RF Scanner
• Restoration Industry Experience
• Restoration
• Warehouse Experience
• 5S
• Microsoft Word
• SAP
• Shipping & Receiving
• Outlook, (4 years)
• Microsoft Excel
• ERP Systems
• Microsoft Office
• Order Picker
• Customer service
• Microsoft Outlook
• Warehouse distribution
• Leadership
• OSHA
• Microsoft Powerpoint
• English
• Inventory Control
• Logistics
• Forklift
• Fire Restoration
• Water Damage Restoration
• Communication skills
• Time management
• Computer skills
• Customer service (6 years)
• Analysis skills
• Order fulfillment
• Computer literacy
• Production Management
• Windows
• Data entry
• Typing
• Customer support
• Data collection
• Microsoft Office
• Warehouse experience
• Continuous improvement
• Microsoft Excel
• Quality control
• 5S
• Warehouse management system
• SAP
• Leadership
• Conflict management
• SharePoint
• Order fulfillment
• Forklift
• Customer service
• Windows
Certifications and Licenses
Driver's License
January 2024 to July 2030
Assessments
Data entry: Attention to detail — Proficient
December 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Recruiting — Proficient
January 2023
Managing the candidate sourcing and selection process Full results: Proficient
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Completed
December 2022
Demonstrating customer service skills in a call center setting Full results: Completed
Forklift safety — Proficient
July 2020
Best practices and safety hazards in forklift operation Full results: Proficient
Customer service — Proficient
August 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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