Customer Service Call Center
Resume:
QUALIFICATIONS
COMPUTER SKILLS
PROFESSIONAL
SUMMARY
***** ******** ***. *** *****, NV 89141
310-***-**** ad8g9r@r.postjobfree.com
EMPLOYMENT HISTORY 2008 - 2024
FIRST ENTERTAINMENT CU - SERVICETITAN - LOGIX -
FEDERAL CREDIT UNION - CITIBANK - SPRINT
MEMBER SERVICES ASSISTANT MANAGER 2018 – 2021
Supervise the Resolution Team
Provide management support to other departments
Collaborate on projects and resolving pain points
Review audit reports and document findings
Assist in achieving strategic goals through sales and service
Design promotion reports
MEMBER SERVICES OFFICER II
Provide exceptional customer service
Identify and address client needs and resolve issues
Answer inquiries via online chat and email
Ensure employees are properly trained and able to refer prospects/members to products and services
CITIBANK
TELLER
2017 - 2018
Assist clients with various financial transactions
Balance $50K cash daily
Comply with and administer policies, procedures and practices
EDUCATION / CERTIFICATION
QASA (Quality Assurance Standards Assessment)
Lead Supervisory Organizational Development
Training Employee Recognition Awards
El Camino College
Robert Winters
LOGIX FEDERAL CREDIT UNION
Deliver exceptional training to software users
Pilot new training programs
Design training guides and slide decks
Promote software value and pro products
TRAINING SPECIALIST 2021 - 2023
SERVICETITAN
FIRST ENTERTAINMENT CREDIT UNION
2024
Assist clients with various financial transactions
Open new memberships
Originate auto loans, credit cards and personal loans
Perform audit checks
Manage and balance all vault transactions
SR. MEMBER SERVICES OFFICER
Microsoft Office Suite
Macintosh Operating System
Windows Operating System
Adobe Photoshop
75 WMP
Customer Service
Sales
Management and Leadership
Office Administration
Community Engagement
Account Management
Financial Services
Business Development
Customer Engagement
Technical Support
Excellent Communication Skills
Analytical
Detail Oriented
Self-Management
Troubleshooter
Strong Presentation Skills
Time Management
Fast Learner
Organized
Adaptability and Dependability
Customer Focused
Technical Skills
Reliable and Trustworthy
EXPERIENCE
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