Customer Care Social Media
Resume:
ALYSSA FAVOROSO
Customer Care Advocate
Marketing Student
ad8g7b@r.postjobfree.com
Langhorne, PA
WORK EXPERIENCE
Customer Care Advocate
WellNet Healthcare - Feasterville-Trevose, PA
November 2022 - Present
- Answers phone calls from multiple call queues
- Reviews insurance plan benefits to determine plan provisions when call handling
- Provides claim status and billing inquires
- Manages tasks including call notation and documentation promptly
- Communicates with my colleagues through Microsoft Teams and email inquiries when necessary to escalate call projects and handling
- Overpayment resolution
Marketing Support
WellNet Healthcare – Feasterville-Trevose, PA
October – December 2023
- Assisted with creating and producing social media content on the company's LinkedIn site
- Transcribed and edited online videos using platforms such as Pictory and Upwork
- Use of Microsoft Outlook
- Assisted with gathering quotes, artwork specs, and purchases of items for upcoming events
- Managed Excel projects
- Communication through Slack
Contact Center/Sales and Marketing Health Coordinator Vapotherm Access - Fort-Washington, PA
December 2018 – September 2022
SKILLS
Customer Service, Documentation, Sales,
Social media marketing, Video marketing,
Project management, Data analysis, Data Entry,
Medical Coding, Inventory, Filing, Training,
Microsoft Outlook, Teams, Salesforce, Slack, Oracle
- Monitored symptoms of COPD patients through the company’s personalized service portal
- Recruited patients by making introductory outreach calls and successfully relaying the benefits of the program in an advisory that the patient agrees to complete enrollment
- Documented all conversations or cases in Salesforce and updated records when necessary
- Troubleshoot technical issues for patients involving their account or company-provided COPD devices
- Ensured that all communications adhere to the company’s approved marketing messaging and regulatory requirements for on-label use of products and devices
- Served as a liaison between patients and Call Center Nurses, and documented each call promptly
- Communicated with colleagues through Microsoft Teams, TalkDesk, and Revation Communicator
CSR Administrator
Educational Testing Services (ETS) - Ewing, NJ
July 2017 – November 2018
- Worked in the ETS Brands Disabilities Services department
- Processed and managed teaching certification applications for teachers/candidates with disabilities who were requesting testing accommodations
- Use of AIMS applications and Oracle
- Inbound and outbound emailing management
- Scanning and filing of documents
Call Center Customer Service Representative
Educational Testing Services (ETS) - Ewing, NJ
April 2016 – June 2017
- Worked in the CLEP Services department
- Addressed customer service inquiries regarding the College Level Examination Program
(CLEP) through inbound phone calls
- Processed customer transcripts and assisted with the registration process for the program
- Recorded and documented data in Oracle and Salesforce
- Utilized clear communication skills when dealing with customers and other departments
- Inbound and outbound emailing
- Performed Quality Control
Dental Medical Office Receptionist
Radiant Smiles Dental - Yardley, PA
October 2015 to June 2016
- Responsible for maintaining patient records
- Prepared and processed insurance claims/ payments
- Use of medical coding for dental procedures
- Administered billing to patients
- Customer service responsibilities, which included managing inbound and outbound phone calls
- Scheduled patient’s appointments and assisted with check-ins and checkouts
- Responded to client’s feedback, questions and concerns
- Communicated and engaged with my colleagues through Microsoft SharePoint EDUCATION
Marketing
Penn State World Campus – University Park, PA
August 2022 to Present
Bachelor’s degree - Fall 2024
Business Administration
Bucks County Community College – Newtown, PA
May 2021 to July 2022
Associate degree
High School
Conwell Egan Catholic High School – Fairless Hills, PA September 2006 to June 2010
High school Diploma
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