IT, Customer Service, Communication
Resume:
Cristian Marrero Rodriguez
Experience
Student Helpdesk Worker at UNT Dallas, Dallas, TX
February 2023 — June 2023
● Attend walk-in appointments for troubleshooting
● Setup multi-factor authenticators for staff and students
● Answer phone calls and help users with account related issues
● Provide information to others about escalating and extra help Class A CDL Driver at Stevens Transport, Mesquite, TX June 2022 — August 2022
● Perform deliveries in a timely manner
● Complete pre and post inspection daily on equipment
● Handle sensitive material and documents safely
● Drive defensively to protect myself and those around me Account Administrator at Caliber Home Loans, Dallas, TX October 2021 — May 2022
● Setup accounts for the Mortgage Servicing Platform (Black Knight)
● Ensure users had appropriate AD/Azure groups according to their work requirements
● Maintain ticket queues organized and prioritized per SLA’s
● Attend to email inquiries as well as escalate them
● Troubleshoot and resolve incidents and escalate to higher tier employees if needed
Education
University of North Texas at Dallas, TX
January 2023 - Present
● Information Technology Major
IT Student, Year Up, Boston, MA
January 2019 — January 2020
● Completing a one-year, career-development program comprised of college-level courses (ACE accredited), professional training, and a six-month internship in IT
Details
Phone #: 857-***-****
e-mail: ad8g5v@r.postjobfree.com
Languages
Spanish Native speaker
Skills/Software
Active Listening
Fast Learner
Attention to Detail
Mac OS X
Windows
ServiceNow
Networking
SQL
Microsoft Office Suite
References
Kelly Clark from Wayfair
ad8g5v@r.postjobfree.com ·
Sheareazade Pena
ad8g5v@r.postjobfree.com ·
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