Call Center Quality Assurance
Resume:
Houston, TX
Houston, TX
Ontario, CA
Santa Fe Springs, CA
RAVEN BENSON
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Skills
Call Center Operations
Microsoft Office Proficient
Data input
Investigative Skills
Legal Research
Problem Solving
Technical Support
Quality Assurance
Document Management
Experience
Claims Specialist
Circlelsx
Drafted statements of loss to summarize damages, payments and underlying policy coverages. Produced over 50 outbound calls daily
Processed high volumes of claims efficiently while working in fast-paced environment. Gathered and documented evidence to support court proceedings before deadlines. Built lasting relationships with clients and employees to underpin successful claims activities. Input claim information and payments into company database. Data Entry Specialist
Ontellus
Responded to daily inquiries and requests within mandated timeframe to meet deadlines. Filed pleadings and paperwork with court clerk to meet strict deadlines. Identified and analyzed legal documents, discoveries and contracts. Entered data into and managed litigation databases and Excel spreadsheets. Coordinated subpoena services and other support activities for legal office. Provided legal support by assembling documentation for settlement action. Collaborated with other departments to resolve issues regarding incorrect data entries. Organized files according to established procedures for easy retrieval later on. Call Center Representative
Charter Communications Inc
Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues. Engaged actively with callers, confirming or clarifying information and diffusing anger. Responded promptly to customer inquiries regarding product functionality or service availability. Identified root cause of technical issues and developed solutions. Customer Care Advocate
Fashion Nova
Answered customer inquiries via phone, email, and online chat. Utilized various software applications such as Salesforce to maintain accurate records of customer information.
Provided guidance and training to junior Customer Care Advocates when necessary. Managed escalated calls from customers who are dissatisfied with service received. Houston, TX 77003 626-***-**** ad8g5i@r.postjobfree.com 05/2015
San Bernardino, CA
Education and Training
High School Diploma
San Gorgonio High School
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