Los Angeles Customer Service
Resume:
Dylan Taylor
Los Angeles, California 90008
Telephone number: 323-***-**** Email: ad8g34@r.postjobfree.com
Professional Summary
An organized and detail-oriented office assistant with six years of experience in office operations, highly skilled at providing support to both employees and clients. Skilled in utilizing Microsoft programs, with a strong emphasis on customer service and a solid background in data entry.
Areas of Experience
Office Administration, Hospitality Service, Customer Service and Support
Work Experience
Human Resource Assistant
SoFi Stadium
Inglewood, California
Dates: 08/2021 – Present
Oversee the designated locations for temporary (Legend) employees and external organizations. Coordinate break times, lunch schedules, and uniform distribution for Legend temporary staff. Ensure compliance with safety guidelines and protocols among all temporary employees. Handle customer disputes regarding credit card charges. Examine documentation and, if needed, video evidence to resolve the issue. If it is concluded that a refund is warranted, process the reimbursement to the customer using Square Register software. In addition to supporting any assigned tasks, my role during events involves being responsible for a specific level, ensuring that all concession stands on that level operate smoothly.
Office Assistant (Internship)
It’s All About You and Me
Nonprofit Organization
Los Angeles, California
Dates: 03/2020 to 04/2021
I assist teens (Clients) that will ultimately transition from the foster care system. Help clients with homework, maintain program schedules, manage filing, and schedule appointments. I am able to handle and solve complex problems. Help during the Basic Life Skills training, which includes crucial documentation, banking, education, employment, and housing. I am trained in recording, balancing, and depositing funds according to company policies and procedures. I ensure the confidentiality and security of client information and keep work areas clean and organized.
Eligibility Interviewer Homeless Programs (Internship)
Housing Authority City of Los Angeles
Los Angeles, California
Dates: 04/2017– 12/2019 (Seasonal)
The training program aids in maintaining and managing case files according to procedures, utilizing an interactive computer system. It includes assistance with conducting office interviews and processing cases. Participants are trained to assess the eligibility of clients applying for government assistance programs and agency resources, including welfare, unemployment benefits, social security, and public housing.
Education:
Junipero Serra High School
Gardena, California
Graduated: June 2021
Currently enrolled at West Los Angeles College
Culver City, California
Start date: August 2021
Studying Business Management
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