Customer Service Medical Billing

First and Last Name: Lydia Lara

Current Location: Van Nuys, CA

Are they open to relocation: N/A

Availability to start: ASAP

Telephone# 818-***-****

Interview Activity/Offers: None

Any upcoming vacations/time off

Any employment gaps/short term contracts to address: COVID Issues with Family Members

Have they worked at Intuit before as a FTE or contractor: NO

If YES list their manager and department:

Email: ************@*****.***

Required Skills

# of Years

Highlight of Experience

Prior Collections

20+

●Successful history of collect of payments, create suitable payment plans for patients, and liaise with medical insurance providers

●Experience working out agreeable terms for payment or initiates other actions as necessary

●Work closely with customers to communicate outstanding debt amounts

Customer Service/Heavy Phones

20+

●Heavy phone call volume - receive over 100+ calls daily

●Regularly made outbounds calls for account verification and details for insurance approvals and pre-approvals

Great Communications/Ability to deal with issues and attitudes

20+

●Facilitate the processes and protocols for the patients to place them at ease

●Respond to caller concerns and situation with a sense of empathy and understanding

Preferred Skills

# of Years

Highlight of Experience

Bilingual

N/A

Fluent in Spanish and English

Candidate Summary:

●Bilingual (Spanish & English) Candidate is active in their job search - more than ready to return to work after Covid Pandemic layoffs and parents family care and children homeschooled. No offers or interviews pending.

●Experience in heavy call center and phone work environment both IB and OB calling.

●Managed 100+ daily calls from customer and made outbound calls as well for required account information and pre-authorizations for medical billing

●Experienced negotiator with ability to communicate a payment deadline and assist with payment plan to successfully resolve customer debt

Summary

Bilingual (Spanish & English) seasoned worker with over 20 years of experience in medical billing/collections, customer service and accounts management. Ability to work in a high-paced, heavy phone environment with multiple deadlines scheduled. In addition to possessing the necessary skills required to perform the essential job function, am able to problem solve and provide excellent customer service. Currently seeking a position where my skill set can be maximized for the goals and mission of the organization.

Ok

Skills

●Accounting/Accounts Receivable

●Excellent Communications

●Bilingual (Spanish & English)

●Heavy IB and OB

●CPT Coding

●Collections/Account Management

●Microsoft Outlook, Epic and Office

●Negotiation Skills/Math Skills

●Worker’s Compensation

●Insurance Verification

Human Resource

Work Experience

Family Leave of Absence – COVID Family Care and Child Care during Pandemic

April 2020 – Present

Billing/Customer Service Representative

Providence Medical Center - Mission Hills, CA

April 2013 to March 2020 (COVID Lay Off)

●Facilitate the processes and protocols for the patients to place them at ease

●Heavy phone call volume - receive over 100+ calls daily

●Regularly made outbounds calls for account verification and details for insurance approvals and pre-approvals

Debt Collector Medical Rebiller PMR Healthcare - Woodland Hills, CA

June 2004 to May 2010

●Work closely with customers to communicate outstanding debt amounts

●Respond to caller concerns and situation with a sense of empathy and understanding

●Ability to confidently request that each client make his or her due payment or make some arrangements to begin paying off the delinquent account

●Ability to review and analyze an account history and identify any past problems or potential future problems when setting up payments or discussing a settlement.

●Negotiate a payment deadline and assist with payment plan to successfully resolve their debt

●Identify and communicate with customers with delinquent accounts by phone.

Patient Accounts Representative Northridge Medical Center - Northridge, CA

April 1992 to May 2001

●Responsible for matters pertaining to patient billing and medical insurance claims.

●Collect payments, create suitable payment plans for patients, and liaise with medical insurance providers

●Work out terms for payment or initiates other actions as necessary

Education

Medical Billing, UEI College - Van Nuys, CA,1991

High School Diploma, Van Nuys High School - Van Nuys, CA, 1990

Contact this candidate