Director
Resume:
SCOTT CHAIKEN, Master Black Belt
Ann Arbor, Michigan 48103
ad8ful@r.postjobfree.com
Process Forensics / Problem Solving / Root Cause Analysis/ Critical Thinking / P&L / Supply Chain Management / Total Cost of Ownership / Business Process Reengineering / TPM / Lean / Six Sigma / Master Black Belt / Resource Management / Value Stream Management / Product Management / Project Management / Global Operations / Change Management / PMO / Quality / ERP / Mentoring /Team Building / Coaching / Machine Learning / Data Science / Life Learner / OPEX / Program Management
I have 50 years of experience achieving organizational performance improvement with thought leadership in both commercial and defense industries. I am a problem solver and life-long learner. My areas of expertise include Operational Excellence, Continuous Improvement, Project & Program Management, Business Process Re-engineering. I apply Critical Systems Thinking, and Lean and Six Sigma techniques. I am a highly experienced senior executive who successfully blends technical expertise with operational experience particularly in the manufacturing, distribution, business-transaction back-office, and information systems environments. As a lifelong learner I studied in the MIT MicroMasters Program for Supply Chain Management, and IoT, Machine Learning, LLMs with general Data Sciences. I am adept at dealing with diverse business models. In addition to my consulting experience, I have held senior management positions within the Technology, Manufacturing, Food, and Chemicals industries.
I have focused on almost every area of the supply chain from product concept and development, product portfolio management, strategic sourcing, advanced manufacturing engineering, manufacturing operations, warehousing and distribution, field support and finally, product end-of-life process management. I have experience high volume, heavy-capital good, and job-shop environments. This includes aerospace and automotive industry- product development through vehicle launch (clients: Ford, GM, tier suppliers); Food/consumer packaged goods (Kraft Foods; Keurig), brewing (Heineken), financial services (GMAC, Wall Street), chemical processes (ICI, DuPont); Energy Sector (Northern States Power, Covanta) and Transportation Management Services (DHL).
Achievements: Senior Executive whose Project Management and subject matter guidance has frequently added $100+ million annually to the bottom line
Master Black Belt, Coached and Mentored for dozens of Back Belts, and Master Black Belts, in both focused projects as well as developing end-to-end program management capabilities for Kraft Foods Group, nearing $1billion in annual operational savings, increasing capacities, reducing lead times
Master Black Belt providing IT services management continuous improvement, achieving unprecedented levels of platform operational stability for Kraft Foods Group and certifying the IT readiness of the company split into Mondelez International and Kraft Foods Inc.
Redesigned Kraft’s Snack Supply Chain shipment planning process reducing from a 3-Day Cycle time to a 1-Day Cycle time while providing Lean Six Sigma services in the transportation management services processes and improved the weight and cube efficiencies of outbound replenishment shipments 12%
Supported IBM’s CIO and Chief Transformation Officer, as Program Leader for reengineering activities, I reviewed strategic sourcing processes and web-based brand and channel management processes helping redirect IBM's reengineering programs resulted in $11B+ in cost savings.
Project Manager for Lean Six Sigma continuous process improvement initiatives for the Office of the Secretary of Defense, the Defense Contract Management Agency and the Defense Logistics Agency; Published an article “Lean IT Services Management” in Defense Contract Management magazine, May 2008
oAchieved a sustained 50 % reduction in application development test cycle effort measured as total cycle time reduction by dramatically improving defect detection and removal early in the test cycle
oReduced the late unpaid backlog over 70% from the peak levels to under $5 Million reducing the interest liabilities by 90%,
oReduced cycle time of network problem resolution by over 55% with a consolidated view of networks resulting in improved assessment, analysis, and resolution of alternative segment paths
oAchieved a mission mileage reduction in the range of 4.8 million miles annually, or $895,000, for a Department of Defense unit’s vehicle pool
oAchieved a 25-50% reduction in concurrent proposal prep & technical evaluation efforts for Satellite contract changes with a 70-85% decrease in cycle time for boarding RFPs and proposal
Project Manager for the first large IBM out sourcing deal, ensured that IT strategic resources were appropriately valued and contracted services negotiated realizing a saving over $120 million annually; The result was a vastly improved position for Lexmark, a very large and successful Clayton-Dubilier LBO
Provided Program Management Services as the founder and Principal of A.T. Kearney’s Capital Services Practice; Acceptance and Insurance company clients including General Motors Acceptance Corporation (GMAC) achieving a combined $750M annual savings in operational and capital costs
For Heineken NV, as Project Manager, derived a 50% reduction in annual expense of running the IT while funding its very transformation as one of Europe's first and more successful outsourcing deals to EDS
As Project Manager and Client Manager, worked with General Motors CIO from the very beginning of the EDS outsourcing deal on strategic Portfolio Management, Data Center Benchmarking and Information Technology Services Management (ITSM);
Work Experience
Founder, Master Black Belt, PMP
Scott Solutions LLC
2015- present
I develop and execute business operations improvement programs, including exploring strategic alignment, improvement or temporary management services. I provide leadership, program and project management, and operational execution of business process improvement efforts, including Lean and Six Sigma, in an IT service, manufacturing, transaction services or supply chain context. I build teams and provide mentorship in establishing high performance organizations. I have a record of providing business leadership to the executive team and effecting bottom-line results.
I provide guidance and execution of Value Stream Management, Lean Six Sigma, and Program Management of continuous improvement activities. In addition to providing coaching, training, and mentoring to function-based Continuous Improvement Leaders and Black Belts throughout the Supply Chain. I help create a continuous improvement culture that challenges the status quo and the behaviors of all Supply Chain employees. Clients include Consumer Packaged Goods, Food Processing, Waste-Energy Conversion, Automotive Electric and Autonomous Vehicle companies. Clients include Keurig/DrPepper, Covanta Energy, BAE, Hertz, Johnsonville, PLZ Corporation, IndustryStar Solutions, and the Michigan Manufacturing Technology Center (a NIST Manufacturing Extension Partner).
Associate Director, Master Black Belt
Kraft Foods Group Inc. (KRFT)
2012 – 2015
As Associate Director, and Master Black Belt, in the Lean Six Sigma continuous improvement program for Kraft Foods Group Inc., I “learn” (always learning), “do” and “teach” as we developed our corporate capabilities. I was the Work Process Improvement Pillar Leader for Kraft in the TPM-based IL6S program. This work seeks out sources of waste and loss and eliminates them both on the production floor and in the back-office transaction. I co-developed, and delivered executive awareness, education and training to all levels of the customer service, information systems, production and logistic operations on Lean, Six Sigma and Problem-Solving techniques.
I also provided personal development, leadership, personal coaching and mentoring support to Black Belts, and functional executives, who managed projects and operations on a daily basis. I provided program management of more strategic end-to-end process initiatives, such as Value Stream Mapping with Customers like Dollar General (helping Kraft win a supplier of the year award), and programs that supported the company’s strategic objectives. This work ensured the alignment vertically within the organization, as well as, horizontally as ‘extended-enterprise business architecture’ with customers, suppliers and other 3rd party service providers. I developed strategy and provided tactical direction for the establishment of Program Office processes, procedures.
I was awarded the CEO Award based on my dedication and efforts as coach and teacher, and an inaugural Leader-As-Teacher award, helping lead our Lean Six Sigma effort, which has generated more than $200 million in annual productivity savings, fueling further Kraft investment in its great brands and great people.
Senior Consultant, Master Black Belt
Global Productivity Solutions LLC
2011 – 2012
As a Senior Consultant, and Master Black Belt, for GPS’s Operational Excellence practice, I provided thought leadership and process management expertise to clients, such as Kraft Foods Inc., in the areas of Lean, Six Sigma, and Change Management Operational Excellence programs. As a Six Sigma Master Black Belt, I provided restructuring/reengineering consulting, lean coaching and mentoring, leading Lean workshop activities in various supply chain operational areas. I redesigned the Snacks and Confectionery shipment planning process reducing it from a 3 to a 1-Day Cycle time while providing Lean Six Sigma services in the transportation management processes, from initial optimization planning through outbound transportation management improving the weight and cube efficiencies of replenishment shipments by 12%.
Older work experiences…
Senior Analyst, Supply Chain Engineering
Group, Jacobs Technology, Inc. subcontract
2005 – 2011
Vice President, A3 Ventures LLC, Ann Arbor Michigan
e-Chemicals, Inc.; Home Preview Channel; A3i Integration LLC
1998-2005
Principal, Office of the CIO
Corporate Reengineering and Manufacturing Industries Consulting Group
IBM Headquarters; 1996 – 1998
Principal
Automotive and Capital Services Practice
A.T. Kearney; 1992 – 1996
Managing Associate
Computer Sciences Corporation (CSC /Index Group); 1989 – 1992
Senior Manager
Nolan, Norton & Company; 1984 – 1989
Advanced Manufacturing Systems Engineer
General Electric Company; 1980 – 1984
Manufacturing and Systems Engineer
Digital Equipment Corporation; 1979-1980
Manufacturing Engineer and Business Systems Analyst
Norton Company; 1973-1979
Education / Professional / Affiliations
Awarded an MBA from Clark University in Worcester, Massachusetts and hold a BS in Mechanical Engineering from the City College of New York
Memberships
Member of the National Mechanical Engineering Honor Society, Pi Tau Sigma
Member of American Society of Mechanical Engineers (ASME)
Member of the Society of Manufacturing Engineers (SME)
Member of the Society of Automotive Engineers (SAE)
Certifications
Certified Lean Instructor for the U.S. Air Force, University of Tennessee, 2006
Awarded the Project Management Professional (PMP); Project Management Institute, 2010
Six Sigma Black Belt, Arizona State University and Society of Manufacturing Engineers, 2007
Certified Master Black Belt, by Gary Coen, Chairman Global Productivity Solutions Inc., 2011
Certified in Information Technology Infrastructure Library (ITIL)
MIT MicroMasters Supply Chain Management course
Interests
Sports Car Club of America (SCCA) licensed Road Racing Steward
Chief Steward, Waterford Hills Road Racing Inc.
Member of the Shodokan Martial Arts Association
Volunteer – Yankee Air Museum, B17 & 25 Bomber maintenance; Willow Run, Michigan
Publishing
SME: published papers on Multivariate Testing and other Six Sigma issues;
Published an article “Lean IT Services Management” in Defense Contract Management magazine, May 2008
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