Pharmacy Technician Customer Service

KW

KRISTIN WISE

***************@*****.*** 417-***-**** Lamar, MO 64759

Certified pharmacy technician with a solid background in pharmaceutical operations and customer service. Proficient in medication dispensing, inventory management, and pharmacy software systems. Known for attention to detail, accuracy in prescription filling, and commitment to patient safety and satisfaction. HIPAA Regulations

Prescription Management

Pharmacy operations

Problem-solving skills

Insurance Verification

Team Collaboration

Insurance Billing

Filling Prescriptions

Prescription Verification

Medication Dispensing

Workflow Optimization

Walmart Pharmacy Lamar, MO

Certified Pharmacy Technician

11/2017 - Current

Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Adhered to regulatory guidelines for workplace safety and customer confidentiality.

Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests. Interpreted and processed medication orders under supervision of pharmacist.

Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.

Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.

Assisted pharmacists in filling prescription orders accurately and efficiently.

Cardinal Health-Cox Barton Co. Hosp

Pharm Lamar, MO

Certified Pharmacy Technician

02/2018 - 03/2020

Prepared IV admixtures under the supervision of a licensed pharmacist. Adhered to infection control policies and procedures to prevent spread of disease.

Conducted compliance packaging of prescribed medications into unit dose containers.

Generated labels for compounded medications using an automated system. Maintained clean and organized pharmacy shelving and work areas. Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts. Implemented and followed pharmacy protocols for medication disposal and waste management.

Cox Barton County-Medical One Clinic Processed referrals for specialist visits or diagnostic tests. Summary

Skills

Experience

Lamar, MO

Medical Office Assistant

11/2010 - 02/2018

Managed medical records using an electronic health record system. Administered injections, immunizations, medications, or treatments as directed by physician protocol.

Followed HIPAA guidelines to ensure confidentiality of patient information.

Assisted physicians during examinations by providing instruments and supplies as needed.

Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.

Provided education to patients about their medications or treatments. Transmitted medical records and other correspondence by mail, e-mail, or fax.

National Healthcareer Association Leawood, KS

ExCPT in Certified Pharmacy Technician

10/2018

Greenfield High School Greenfield, MO

High School Diploma

05/1991

Missouri Southern State University Joplin, MO

Some College (No Degree) in Criminal Justice

Central Methodist University Fayette, MO

Some College (No Degree) in Communication Studies

Education and Training

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