Administrative Assistant Customer Service

PRINCESS IKEGBUNE

Ontario, Canada 647-***-**** ad8fkw@r.postjobfree.com

Administrative /Customer Care Professional with a proven history of delivering outstanding service and adeptly resolving customer concerns. Striving to bring forth impactful communication abilities and a customer-focused mindset to elevate the overall customer experience.

Experience

CITIMA LEGAL [ON]

CUSTOMER SUCCESS REPRESENTATIVE - DEC 2022 – TILL DATE

Handling the intake process for new clients, gathering necessary documents and information

Maintaining case management systems, tracking deadlines and managing client’s

information.

Attending to customers inquires via phone, email or chat, scheduling consultations and handling billing.

Building and maintaining relationships with new and existing clients.

Handling complaints swiftly.

Generating invoice for legal services, ensuring that clients receive accurate and timely invoices.

NKEKO GAMES

CUSTOMER SUCCESS REPRESENTATIVE/ OFFICE ASSISTANT- JUNE 2019 - MAY 2022

Treated every customer complaint with empathy, resulting in a 95% resolution rate.

Implemented personalized solutions to address customer concerns, enhancing brand loyalty.

Successfully managed inbound calls, inquiries, and comments on social media platforms, maintaining an 85% customer satisfaction rate.

Responded promptly to customer queries, demonstrating effective problem-solving skills.

Liaised with the product team to turn our customers feedback into requirements to be worked on.

Demonstrated flexibility in adapting to evolving customer needs and industry trends.

Actively sought feedback from customers to drive continuous improvement in service delivery.

Scheduling pickup and delivery of our customers orders.

Processed invoices, filed documents, handled mail, and performed other clerical duties as assigned.

LUCY DAVES FOOTWEAR

ADMINISTRATIVE ASSISTANT - FEB 2017 - MAY 2019

Managed purchasing of office supplies, ensuring adequate inventory levels and cost- effectiveness.

Received and processed incoming goods, verifying accuracy and completeness of orders.

Entered data accurately into databases and spreadsheets, maintaining up-to-date records.

Managed incoming and outgoing correspondence, including email and physical mail.

Conducted filing tasks, ensuring organization and accessibility of documents.

Assisted in archiving and destroying data or documents according to company guidelines.

Provided courteous and professional assistance to clients, addressing inquiries and concerns.

Collaborated with team members to streamline processes and improve service delivery.

Assisted in preparing reports and presentations for management review.

ACCESS BANK

CUSTOMER CARE REPRESENTATIVE: MARCH 2016 - APRIL 2017

Addressed customer inquiries and concerns via phone, email, and chat, ensuring a positive resolution for each interaction.

Maintained a high level of product and service knowledge to provide accurate and helpful information to customers.

Collaborated with cross-functional teams to escalate and resolve complex issues, achieving a 55% improvement in customer satisfaction.

Met and exceeded performance targets, consistently achieving a high-rating in-customer feedback survey.

Education

Nnamdi Azikiwe University, Nigeria- 2014

Federal Government College, Lagos-2009

Skills

Proficient in Microsoft Tools

Strong attention to detail and accuracy

Excellent organizational and time management skills

Effective communication and interpersonal abilities

Ability to prioritize tasks and work independently or as part of a team.

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