Customer Service Chick-Fil-A

Amore Moore

ad8fgq@r.postjobfree.com 480-***-**** Mobile, AL

SUMMARY Seeking a Customer Service Specialist role with 4 years of experience in customer service and team leadership. Excelled in managing high-volume inbound calls, fostering customer retention, and leading remote teams at RMT Precision. Demonstrated expertise in financial transactions and enhancing client service at Walmart and Chick-fil-A.

WORK EXPERIENCE RMT Precision

Remote Customer Service Representative/Supervisor Jun 2023 - Sep 2024

• Provided comprehensive account management and billing support through handling a high volume of inbound calls, contributing to customer satisfaction and streamlined payment processes.

• Addressed customer concerns and inquiries effectively, aiding in the retention of accounts and the reinforcement of customer loyalty.

• Mentored and motivated a team of remote customer service representatives, monitoring key performance metrics such as response and resolution times, and customer satisfaction levels.

Walmart Houston, TX

Cashier/Team Lead/Sales Associate Jul 2021 - Jun 2023

• Enhanced customer service experience by executing efficient transaction processing and maintaining a high level of accuracy in financial handling.

• Coordinated with team members to achieve sales targets while ensuring a well-organized store environment.

• Delegated tasks and oversaw associate responsibilities to align with daily operational requirements and goals.

Chick-fil-a Houston, TX

Cashier / Crew Member / Server Oct 2019 - Jun 2021

• Liaised with kitchen staff to accurately fulfill customer dietary requests, enhancing guest satisfaction.

• Managed table assignments to improve dining flow and accommodate guest preferences.

• Coordinated reservation schedules and handled point-of-sale transactions, contributing to efficient restaurant operations.

EDUCATION Cimarron Memorial High School

High School Diploma, General Studies

May 2021

SKILLS Customer Service • Retail Sales • Cash Handling • Sales • Inventory Control • Loss Prevention • Pos • Cashiering • Merchandising • Data Entry • Maintain 90% or Higher Production Rate • Adhere to Company Policy • Procedures • Attention to Detail • Multitasking • Conflict Resolution • Problem-Solving • Technical Proficiency With Customer Service Software • Active Listening • Effective Communication • Adaptability • Time Management • Empathy

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