Customer Service Experience

Nadezhda Thompson

Orlando, FL *****

Tel. 813-***-****

Email: ad8fgd@r.postjobfree.com

Objectives

I am dedicated, reliable, organized, driven to success and detailed oriented professional with strong management skills and over 11 years of customer service experience, including retail industry, looking for an opportunity to utilize my abilities, experience and the knowledge to coordinate efficient work environment and to ensure the best customer satisfaction.

Key Proficiencies:

• Problem Solving

• Multi-Tasking

• Team Player

• Proficiency in Microsoft Suite

• Excellent communication skills, both written and verbal

• Good leadership and organizational skills

• Fluent in both English and Russian

Professional Experience:

STONE SPIRIT INC

Countertops Installation Dispatcher - August 2021 to Present

• Use Moraware and Verizon software to dispatch jobs.

• Coordinate the scheduling and dispatching of installation crews for countertop projects.

• Scheduling trucks maintenance for installation teams.

• Monitored installation progress and provided support to crew as needed.

• Ensuring excellent customer service with efficiently planned scheduled based on customer request.

• Communicate with customers to confirm appointments and provide updated on installation timelines.

• Resolve any issues or concerns related to installations, ensuring customer satisfaction.

• Responsible for providing all necessary paperwork/documentation to ensure timely and accurate billing/invoicing to customer accounts.

• Ability to communicate effectively to internal and external personnel at all levels.

• Manage inventory and order materials to ensure smooth workflow and timely project completion.

• Attend and participate on Staff Conference Call.

• Maintain accurate records of installations, including materials used and project details. CINDERELLA MAID SERVICE, LLC

Supervisor – January 7th to August 2021

• Scheduling customers appointment and going over company services.

• Training new staff assuring customer satisfaction of the services.

• Coordinating purchasing of supplies while maintaining monthly and quarterly budget.

• Initiated surveys on customer experience with the company.

• Cleaning residential and commercial properties based on customer requirements. WALMART SUPERCENTER

Salea Associate February 2014 to December 2019

• Managed over 240 orders daily by preparing and organizing.

• Handled 50+ calls and requests, receiving 90% customer satisfaction.

• Trained new team members in entering customer data and organizing customer interaction logs.

• Created reporting for daily activities, to provide data for better sales and service.

• Cross trained with others departments to be able to contribute to company’s goals in sales and service.

• Managed all tasks in line with the given guidelines, contributing to financial growth of the department.

• Implemented new policies to reduce errors at all times, even with unhappy and unruly customers. 2016 Education Sunstate Academy-Cosmetology, 2008 High School Diploma

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