Customer Service Security Guard

PRABHJOT KAUR

**** *** ****** *******, ** V*A *C* Tel: 604-***-****

Email: ************@*****.***

OBJECTIVE

To obtain a challenging position in security, customer service, and retail, utilizing my strong interpersonal skills, attention to detail, and ability to handle high-pressure situations, in order to ensure the safety and satisfaction of customers, maintain a secure environment, and contribute to the success of the retail operation.

HIGHLIGHTS

• Excellent communication, problem-solving, and leadership skills.

• Proficient in MS Office applications and experienced in multi-tasking.

• Strong analytical skills with the ability to make well-thought-out decisions.

• Fluent in English, Punjabi, and Hindi.

• Confident in verbal and written communication.

EDUCATION

Cambrian College Jan 2021 - Apr 2022 Business Diploma

• Strong foundation in marketing, accounting, economics, and management.

• Developed interpersonal and leadership skills.

WORK EXPERIENCE

Kentucky Fried Chicken Sep 2019 - Nov 2021 Shift Supervisor

• Managed cash floats and inventory, and ensured customer satisfaction.

• Trained new employees and delegated tasks to the team.

• Handled customer complaints and solved problems efficiently.

Burger King Oct 2021 – Present Shift Supervisor

• Provide quality service to customers and staff.

• Ensure compliance with regulatory guidelines.

• Train and manage employees.

Security Guard - London Drugs

• Authorized entry to facility gates and maintained visitor logs.

• Responded to security alarms and assessed disturbances.

• Scheduled security guards and contacted law enforcement when necessary.

• Conducted on-foot patrols of premises.

• Coordinated patrols and responded to threats.

• Set up and maintained security alarms and systems.

Recreational Centers COVID-19 Testing - Security Guard

• Conducted personal and video surveillance.

• Conducted interrogations and monitored for changes in circumstance.

• Complied with local, state, and federal laws.

Divine Soul Welfare Society Mar 2020 - Present

Member

• Connected with the community and contributed to a cause.

• Utilized skills in a productive way.

Volunteer under fraser health - Present

REFERENCES

Security - Rabjot Kaur email: **************@*****.***

Manager - Raman Kumar email: ********@*****.***

RGM - Shaireena Narayan email: *********.*******@**************.***

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