Support Specialist Technical

JOHN NGUYEN

* ****** ***** **********, *** Jersey 088544

732-***-**** (Cellular)

johntannguyen1974.com (E-Mail)

SUMMARY OF QUALIFICATIONS:

Information Services and Support Specialist with comprehensive technical training and significant practical exposure to the implementation and administration of local and wide area network (Cisco, Pablo Alto or Meraki LAN switching, wireless WAP, controller and WAN MPLS) technology within Windows servers, as well as the applications of Network management monitoring, Network Analyzer, Cisco system configure backup and support of information systems/services fulfilling diversified business objectives. Technical proficiency encompasses requirements planning, installation, configuration, troubleshooting, and technical support. An effective, highly productive staff and team members with a strong commitment to achieve objectives as established and the capacity to utilize and integrate diverse resources in the timely completion of projects.

Training program and practical experience highlighted by exposure to the following:

Network management tools WhatsUP Gold, Cacti tool, PRTG, Kiwi Syslog, Kiwi CatTools, Qualys VMDR Vulnerability Management Tool

Pablo Alto firewall WatchGuard Firewall and WatchGuard System Manager.

Meraki switch and firewall.

Installed and Configured VLAN, RIP 1.0/2.0, OSPF, IGRP, EIGRP, BGP on Cisco routers and switches.

Testing and writing the Cisco IOS upgrade procedure Cisco routers 2800, 3600, 4400, 7200, 7600, CMTS7200

Installed, configured and support MS server 2000X with Active Directory, WIN, DNS, DHCP…

Installed, configured and support Exchange Server 2000X, SMS Server2.0/2003, IIS4/5/6, MS MOM 2000 and 2003, Proxy Server 2.0, SQL Server7.0/2000, and Oracle Server 8.0.1.7

Creating and testing SMS packaging of software automated distribution and OS imaging. SMS script writing Utilizing SMS Installer and WISE to create software distribution packages.

Installed and configured Norton Ghost 6.0 (Multicast Server) to back up database and make image of Servers.

Installed and configured Central Vu Computer Telephony (Telephony Server), Lucent IVR Conversion (Voice System)

Installed and configure Web Server IIS 4.0/5.0/6.0. Supported and Upgraded and maintained company WEB Page.

Installed and Configured and Supported Firewall Check Point 4.x on NT Server 4.0. Setting up Load Balancing, Advance Security Policy, Managing FireWall-1 and its Security Policies remotely, Router Management …

Using Check Point 4.x Troubleshooting and Diagnostics tools: Log Viewer User Defined Tracking, FireWall-1 Management Client, System Status GUI …

Installing and configuring local NT network and Novell network and Unix(Solaris), DNS Server, Host files, NFS, NIS and NIS+, Unix System Security (controlling system access and file access).

Administering operation of information systems utilizing various Server 2000, NT Server, Netware 4.x and 5.x with ZEN Work NAL, Sun Solaris 7.0…

Evaluating PC's and computer workstations to be networked and identifying modifications required for network implementation, including expansion and extension of PC/workstation memories, upgrading of software releases, and setting up of TCP/IP protocols, Dynamic Host Configuration Protocol (DHCP), Windows Internet Name Service (WINS), and Domain Name Service (DNS).

Completing cabling requirements of network and hub, utilizing coaxial and twisted pair cabling to install, relocate, and/or connect PC's and workstations to appropriate file servers.

Installing, configuring, and upgrading file servers through expansion of memory and/or installation of various components as required.

Establishing, troubleshooting, and/or supporting network printing environments as well as Internet and E-mail services. Also MS Office 97/2000/2003,

Administering system policy for network operations through establishment and/or termination of user access, issuance and modification of passwords, implementation of network usage restrictions, and other actions, performing all functions required of a Microsoft Windows NT or Novell Netware or Unix (Solaris) Administrator.

Install, Configured and Support Server 2000 and NT 4.0 Terminal Servers and Clients.

Data and System Disaster Recovery and System Backup (Veritas Backup Exec, Arc Server)

Build and rebuild NT Servers, NT Workstations, Server 2000, Window 2000 Professional and Window XP and recover data lost from deleted, formatted or disks damaged …

Installed-Upgraded Norton anti-virus. Monitor and remove the virus in the network.

Handheld device support (Palm Pilot) … CD-RW … HP Laser Printer … SYSTEM CAPABILITIES:

Hardware: Dell Power Edge Server … Dell Desktop, Laptop. Compaq Proliant Server, Desktop … Cable Modem ... Raid Controller (RAID0 and RAID5) ... Cisco Switches 2600x, 3700x, 3800, 9000x, Routers 2800x, 4400x … Firewalls ASA 5500, 5525 and WAP 3600, 3700, 3800 and Wireless Controller 5500x ... Meraki Switches MS 450, Firewalls MX450 and WAP 3800X and Wireless Controller 5500x … Pablo Alto Firewall … Watch Guard firewalls … Lucent PBX Switch … HP Printers ... Lucent Telephony Server … Sun Servers

… Main Frame MVS/OS390 … HP Backup … HP Laser Printer server … IBM AS400 System

Software: Remedy Ticket System … ManageEngine NetFlow Anylyzer … WhatsUP Gold … Cacti Tool … PRTG … Kiwi Syslog … Kiwi CatTools Configure backup … Qualys VMDR: Vulnerability Management Tool … Zscaler ... SSH … Cisco ASDM … WatchGuard System Manager … Server 2022/2016/2008/2003NT … Exchange servers … SQL Server … Lucennt/AVAYA CRM … Novell Netware … Sun Solaris … Check Point. EDUCATION:

Cisco Training (Online)

Cisco router, firewall and land switching (Cisco Certification Roadmaps Company provided) Pablo Alto (Online)

Trained by Pablo Alto (Internal program)

Meraki Training (Online)

Trained by Pablo Alto (New Vendor program)

AVTECH Technologies, Piscataway, New Jersey

Cisco Certified Network Professional Training Program, November 2000 Xincon Technologies, Edison, New Jersey

Cisco Certified Network Associate Training Program, December 1999 Unix System Administrator Training Program, February 2000 Oracle Certified Professional Training Program, January 2000 Tech Data, Mount Laurel, New Jersey

Compaq Training, and HP Laser Jet Printer Training June 1998 Track On, Paramus, New Jersey

Netware Technical Training, April 1999

PC Age II, Edison, New Jersey

Microsoft Certified Systems Engineer Training Program, August 1998 The Chubb Institute, North Brunswick, New Jersey

Diploma in Data Support, January 1997

Middlesex County College, Edison, New Jersey

Degree in Electrical Engineering, 1994-96

CERTIFICATIONS:

Cisco Certified Network Professional CCNP (in Process) Cisco Certified Network Associate – CCNA

Microsoft Certified System Engineer – MCSE+I

Certified Netware Administrator - CNA

Authorized Compaq Technician -ACT

HP Certified in Laser Jet Printer

EXPERIENCE:

NTT DATA Group (Plano TX) 09/2009 to 08/2024

Network & System Sr. Consultant, network analyst

Manage Data Center, office branches, network infrastructure. Install new or upgrade existing network LAN switches, routers, firewalls, WAP …

Configure and manage Cisco LAN switch stack, DHCP service …

Configure and manage Cisco MPLS router connecting to company MPLS cloud …

Configure and manage Cisco WAP or Meraki WAP office wireless connectivity and wireless controller …

Configure and manage Cisco firewall for office internet access and Zscaler private access tunnel to protect user devices “Zero Trust Network”

Support and troubleshooting user internet access issue via Zscaler client laptop or via company VPN tunnel

Manage office cabling, extended cable copper or fiber optic inter connectivity between floors in the building. Extended cable from building DMARC to IDF for internet or WAN MPLS connectivity. Work with ISP for new or upgrade internet or MPLS link and manage all the cost and account info.

Install, configure and manage network monitoring devices via NetFlow Analyzer, CacTi tool, WhatsUP Gold alert system to monitor company network to ensure network operate without any issues and all alerts and failure reported and resolve in time manner.

Managing network devices inventory, all network devices firmware, IOS, network monitoring application update to the latest.

Install, support and manage backup system Kiwi Backup to schedule automate backup all network devices switches, routers, firewalls and wireless configure back up.

Travel to evaluate, document the acquired company network to prepare for migration.

Work closely with Remedy team to configure and manage ticket system send email to corrected email list for corrected alerts and indication.

Support DVI, MS Team teams, vendors for any network, cabling connectivity issues and guiding IT Desktop Support to manage troubleshooting DVI and MS Team issues.

Support IT Help Desk team for any escalation network issues and network related. HP/Quest Communication (Newark NJ) 07/2005 to 08/2009 Data Center TIER III Infrastructure Support Specialist 24 by 7 monitoring

Data Center with Tier III feature support

Access to multiple fiber optic vendors networks

Access to transatlantic submarine cables

Interconnection with Porto Data center for Backup and Disaster Recovery services

Supporting LAN switching, router and firewalls install configure and managing.

Support MS servers, Linux servers install configure and managing.

Cable management interconnection between Data Center Colocation.

Tech lead the team to lower TIERs

AT&T Lab. Middletown NJ 06/2002 to 06/2005

Network Admin/Engineer – Cable CBB TIER3 Support Specialist Established and managed LAN, Servers 2000/2003, NT 4.0 Servers and in a mid to large network. Provide user desktop support (Sr. Desktop Support) Window 95/98/NT4.0/2000/XP and Exchange Email2000/2003, IIS Web Servers, SMS 2.0/2003 Servers. MS MOM 2000/2003, MS SQL Server 7.0/2000. AT&T CBB Cable Tier3 support 24x7x365, soak testing Cisco router IOS, writing IOS upgrade procedure and support.

Installed and Configured VLAN, RIP 1.0/2.0, OSPF, IGRP, EIGRP, BGP on Cisco routers and switches.

Testing and writing the Cisco IOS upgrade procedure Cisco routers 24500, 3600, 7200, 7600, CMTS7200 …

Installed and configured Server 2000/2003 with Active Directory, WIN, DNS, DHCP, Internet Gateway …

Installed and configured Exchange Server 5.5/2000/2003. Support and maintained Exchange Server and user mail boxes.

Installed and configured Server2000/2003 VPN Server, Server Security, Network Security, Routing and Packet Filters, PKI, IPSec & EFS

Installed and configured and support SMS Server 2.0/2003. Creating and testing SMS packaging of software automated distribution and OS imaging. Using SMS script writing Utilizing SMS Installer and WISE to create software distribution packages.

Installed and configured Web Server IIS 4.0/5.0/6.0. Support and upgrade and maintained company WEB page.

Ensured system integrity and safeguard data, completing periodic system back-up using Back up EXEC on DELL tape backup device DELL T130 Robotic. Data and System Disaster Recovery.

Build and rebuild NT Servers, NT Workstations, Server 2000/2003, Window 2000 Professional and Window XP and recover data lost from deleted, formatted or disks damaged …

Installed and configured Norton Ghost 6.0 (Multicast Server) to back up data database and create server images (Dell Servers and Compaq Servers).

Installed-Upgraded Norton anti-virus. Monitor and remove the virus in the network.

Setup and support handheld devices (Palm Pilot and wireless Blackberry). Lucent Technology, Holmdel, New Jersey 06/2000 to 04/2002 System/Network Administrator – Sr. Desktop Support and Product Support Specialist (TIER4) Established and managed LAN/WAN, Servers 2000, NT 4.0 Servers and Novell Netware (4.x and 5.x) servers in a large network. Provide users desktop support (as a Sr. Desktop Support) Window 95/98/NT4.0/2000/XP and Novell Client 32 for NetWare and Exchange Email and Unix SUN Solaris workstation and servers.

Installed and configured Server 2000 with Active Directory, WIN, DNS, DHCP …

Install, Configured and Support Server 2000 and NT 4.0 Terminal Server and Clients.

Installed and Configured and Maintained SQL 7.0 Server with Service Pack 3 and SQL server 2000.

Installed-Configured Exchange Server 5.5/2000. Support and maintained Exchange Server and user mail boxes.

Installed and configured and support SMS Server 2.0. Creating and testing SMS packaging of software automated distribution and OS imaging. Using SMS script writing Utilizing SMS Installer and WISE to create software distribution packages.

Installed and configured Web Server IIS 4.0/5.0. Support and upgrade and maintained company WEB page.

Install and Configured and Maintained and Supported Netware 4.x/5.x with ZEN Works (NAL, SnAppShot Z.E.N. works, Application Launcher). Create user policy package and configure workstation import policy.

Modify and backup Window 95/98/NT/2000 and XP Registry for custom install and uninstall application.

Work with Software Developer and System Engineer to supported and developed CRM (Customer Relationship management) Central. Final Test and Verify CRM Central software for new release before send to customers. Provide PSO (Customer Service Organization) team the Install and upgrade procedure and Support PSO team with installation and upgrade at the client sites by using PC Anywhere or VNC to debug customer system problems.

Support PSO team with installation and configure CRM Central channels (Email, Web Form, Call, Voice over IP, Fax, documents).

Installed and Configured and Maintained SQL 7.0 Server with Service Pack 3 and SQL server 2000.

Installed and Configured Oracle Server 8.0.1.7 database to work PA (Performance Analyst).

Installed-Configured Central Vu Computer Telephony (Telephony Server) and Configured Lucent IVR Conversion (Voice System) for CRM Central CALL channel.

Administrator Lucent Definity Switch 7.0.

Installed and Configured Bridge, Frame Relay, VLAN, RIP 1.0/2.0, OSPF, IGRP, EIGRP, BGP on Cisco routers and switches.

Installed and Configured and Supported Check Point 4.x on NT Server 4.0. Setting up Load Balancing, Advance Security Policy, Managing FireWall-1 and its Security Policies remotely, Router Management ...

Using Check Point 4.x Troubleshooting and Diagnostics tools: Log Viewer User Defined Tracking, FireWall-1 Management Client, System Status GUI ...

Experience with Networking, Internet Security, Data Security, Oracle Database Security, Exchange 5.5/2000 Security and IIS Web Server (4.0/5.0) Security. Monitor security policy and procedures to ensure that individual and department access rights, resources and information are secure.

Used Vantive Case and Lucent Soft Font tracking tickets system for ticketing tracking.

Ensured system integrity and safeguard data, completing periodic system back-up using Back up EXEC and Arc- Serve on HP and Exabyte Tape backup device.

Data and System Disaster Recovery and System Backup (Backup Exec, Arc Serve on HP and Exabyte device).

Build and rebuild NT Servers, NT Workstations, Server 2000, Window 2000 Professional and Window XP and recover data lost from deleted, formatted or disks damaged …

Installed and configured Norton Ghost 6.0 (Multicast Server) to back up data database and create server images (Dell Servers and Compaq Servers).

Installed-Upgraded Norton anti-virus. Monitor and remove the virus in the network.

Handheld device support (Palm Pilot).

Dimension Finance, Pine brook, New Jersey 08/98 to 06/2000 SYSTEM/Network Administrator and Desktop Support (LAN/WAN WIN NT/2000, NOVELL)

Installed and Managed Network services DNS, WINS, DHCP, System policy … on NT 4.0 and WIN 2000 servers with Active Directory network.

Established and managed LAN WIN 2000, NT 4.0 and Novell (4.x and 5.x) network. Provide users desktop support Win95/98/NT 4.0/2000 Professional.

Installed and configured and support SMS Server 2.0. Creating and testing SMS packaging of software automated distribution and OS imaging. Using SMS script writing Utilizing SMS Installer and WISE to create software distribution packages. Integrate in-house developed application, vendor applications and tools into MSI packages built and maintain MSI packages integrate and coordinate global software releases and upgrades of MSI packages. Develop, implement and enforce packaging standards, practice and procedures.

Install, Configured and Maintained and Supported WIN Server 2000, NT 4.0, Netware 4.x/5.x with ZEN work NAL, Window 95/98/NT 4.0/2000 …

Installed and Configured Proxy Server2.0, Exchange 5.5, IIS 4.0, SMS 2.0 …

Ensured system integrity and safeguard data (market Data and Brokerage data of DH-BLAIRE Investment Bank), completing periodic system back-ups using Back up EXEC and Arc Serve on HP and Exabyte Tape backup.

Installed Support M-S office 97/2000, Corel 8.0, MS Exchange email.

Build and rebuild NT Servers, NT Workstations, Server 2000, Window 2000 Professional and Window XP and recover data lost from deleted, formatted or disks damaged …

Handheld device support (Palm Pilot).

Anne Klein Inc, New York, New York 1/96 to 08/98

Desktop Support and Network Admin

Administered all phases of system and network operations within in an environment utilizing an IBM AS/400 platform, MVS operating system, and Novell Netware and Windows NT for local and wide area networking applications. Provide users desktop support (as a Sr. Desktop Support) Novell Client 32 for NetWare and Window Work Group3.1/95/98/NT3.5/4.0.

Daily perform AS 400 System Backup

Perform daily receive and send EDI data on AS 400 system and JCL coding on MVS Mainframe. REFERENCES AVAILABLE UPON REQUEST.

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