Administrative Assistant/Receptionist

Karen M. Martin

225-***-**** ~ ad8epe@r.postjobfree.com

Skills & Expertise

Extensive administrative, customer service and research experience

Strong organizational and multi-tasking abilities with attention to details

Excellent knowledge of MS Office (Excel, Word, and Outlook)

Administrative Experience

Lofton Staffing Services - Receptionist/Office Assistant (2017 – 2018 / 2022 - Present)

Insurance/Legal/Logistics - Assisted claimants with property insurance claims/policies. Routed calls, scanned, sorted, and filed legal documents/claims. Prepared checks for mailing. Entered shipping/receiving data. Inspected and edited outbound shipping invoices/work orders to monitor/track warehouse merchandise.

Office Team, A Robert Half Company - Legal Assistant (2018)

Typed legal documents for court cases and tracked service. Retrieved client medical records/billing from storage facilities. Scanned, posted, and filed correspondence and checks to vendors.

Transform SR LLC DBA Sears Roebuck & Co. – Office Associate/Cash Office Accountant (2018 – 2021)

Distributed, collected, and recorded all cash received for prior business day using accounting software. Completed weekly payroll and screened/oriented new employees. Processed signs and documents with color printer.

Express Employment Services – Data Specialist (Disaster Recovery Team) (2017 – 2018)

Reported open and closed cases weekly for data team and entered data using Excel spreadsheet tables. Audited and corrected completed files and submitted to archives. Researched information for case managers.

ICONMA, LLC, Staffing Services – Human Resources Office Assistant (2017)

Processed Help Desk tickets w/in a 24-hour turnaround time by responding to appropriate contacts/departments. Provided Human Resources job aids, including job descriptions and list of contacts. Entered employee data w/Excel.

Advantage Personnel - Office Assistant/Customer Service Representative (2015 / 2017)

Scheduled inbound/outbound shipments from warehouses. Answered incoming calls for pickup and delivery of stored documents. Entered shipping data and edited inventory with attention to detail under strict deadlines.

Frazee Recruiting Consultants – Imaging Assistant (2015)

Entered/indexed data from scanned medical and dental health insurance claims. Edited/corrected scanned claims in several queues, including members, vendors, practice offices and providers. Sorted/distributed mail.

American Mortgage & Investment Company – Secretary (2005 – 2006)

Provided administrative support for a real estate/mortgage broker. As a certified Notary Public, typed and notarized contracts for sale, deeds, and other public documents. Researched/recorded customer tax and payment amounts.

Customer Service Experience

Dillard’s, Inc. - Sales Associate/Customer Service (2021 - 2022)

Assisted customers with accessory purchases, particularly Kendra Scott jewelry, and met a daily sales quota. Assisted customers with online and in-store purchases for pickup, packaging, and gift wrap.

Public Awareness, Inc. – Customer Service Representative (2014 / 2017)

Served non-profit organizations nationwide, including State Troopers Assn., Breast Cancer Awareness and Kids Wish Network by building relationships and securing donations from individuals and corporations.

Baton Rouge City Police – Clerical Specialist (2006 – 2013)

Assisted the public, police officers and insurance companies in office, by telephone and fax to retrieve traffic accident reports. Researched/located reports by number, price, and availability w/BR Police ADSI system and PaperFlow/PaperVision Imaging software. Filed reports w/witness statements. Entered traffic tickets electronically.

Education

Louisiana State University, Postgraduate Coursework

Radford University, M.S. Audiology

George Washington University, B.A. Speech and Hearing Science/Psychology Minor

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