Emergency Department Customer Service
Resume:
Tongula Brooks
West Palm Beach, Florida *****
ad8emj@r.postjobfree.com
PROFESSIONAL SUMMARY
Patient Registration Representative in the emergency department where I update and verify all patient information after they have submitted the information in the Phreesia Application.Organized Patient Registration Representative for ten and half years of healthcare experience. Have a professional attitude and maintaining professionalism in stressful situations.
SKILLS
Verifying health insurance
Payment collecting
Processed Inpatient Authorization
Posting payments
Packing money for Brinks pick-up
Emergency Department Patient
Registration Representative
Delray Medical Center Delray Beach,FL 6/1/2020--Present
Verified emergency department check-in through Phreesia to make patient has completed information.
Collected payments that are due for patient emergency department visit
Greeted patient with a positive approach and provided emergency department policies when needed.
Verified out-of-network insurance plans and advised patient on how to find emergency departments that are in their health insurance network.
DENTAL CUSTOMER SERVICE REPRESENTATIVE—04/01/2019---01/05/2020
Took inbound calls from policyholders, healthcare providers, and insurance companies.
Answered questions on policy coverage and dental claims
Documented customer service issues and processed referrals for customers who needed a specialist for dental services.
Collected payments by telephone
Searched for dental providers and scheduled dental appointments for customers
UNITED COLLETION BUREAU
Located and notified customers of delinquent accounts by telephone
Documented customer financial status at the time of collection efforts
Assisted customers with payment arrangements for current debt owed
Advised customers about the laws of their state for debt collection
EDUCATION
High School Diploma: 1986
Wildwood High School
MEDVANCE INSTITUTE
Medical Billing and Coding: 2008
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