Luis M. Torres
PROFILE
A position utilizing leadership, organizational, problem-solving, and communication skills in a growth environment. Versatile, resourceful professional with the focus on providing practical business solutions for a wide variety of operational issues, thereby enhancing the quality of the work environment and positively impacting the bottom line. Initiative-taking professional with extensive experience in Auto Collision Estimator and Audatex, Mitchell Experience, and sales implementation. Strengths lie in strategic and analytical abilities, complemented by creative skills and effective communications. Considered a collaborator by peers who is able to effectively complete tasks within time constraints and develop strong consumer, distribution, and supplier relationships.
Work History
2004-08/22
Maaco Collision Repair & Auto Painting
Director of Operations, Miami, FL
●Sale
●Customer Services
●Auto Damage Estimator
●Fleet Account Manager
●Cashier
●Service Writing
2001-2004
Millennium Communication
Quality Control Officer
●Monitor TSR’s & CSR’s
●Customer Service Representative
●Telephone Sales Representative
1998-2001
Tru-Green Chemlawn
Lawn Care Company, Miami, IL
●Telephone Sales Representative
●Accounts Representative
Accomplishments
●Able to manage multiple, complex projects with tight deadlines.
●Development and implementation of new processes to improve efficiency and productivity.
●Established a reputation with customers, peers and staff as a sales professional and able to achieve objectives.
●Increased customer satisfaction scores by 12%
●Acquired over 15 new large accounts within 6 months in 2021.
●Able to reduce turnaround time by 3 days.
●Organized, take charge professionally with exceptional follow-through abilities and orientation.
●Demonstrated capability to anticipate and resolve problems swiftly and independently.
●Manage over 100 accounts within the company's pipeline in sales and service.
●Able to align sales goals and initiatives.
Education
Real Estate Appraisal (2003)
High School Diploma (2002)
AATI –Structural Analysis Certificate (2021)
ATTI- Current Student (2022)
Languages
Strong communication skills in Spanish and English
Contact
Address
Miami, Florida
Phone
ad8ekt@r.postjobfree.com
Skills
Bilingual: Spanish / English
Excellent
Teamwork
Excellent
Cultural Expertise
Excellent
Business process understanding
Excellent
Data Management
Excellent
Self-motivated Professional
Excellent