Retail Associate Customer Loyalty

GRAYSON WELLS

Raleigh, NC ***** 984-***-**** ad8egy@r.postjobfree.com

PROFESSIONAL SUMMARY

Detail-oriented team player with strong organizational skills. Ability to handle multiple priorities with a positive attitude. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. SKILLS

Customer Engagement

POS Systems

Cash Handling Accuracy

Retail Associate, 08/2022 - Current

Kohl's – Raleigh, NC

Stock replenishment

Product Inspection

Shipping Procedures

WORK HISTORY

Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance. Answered questions about store policies and addressed customer concerns. Used POS system to process sales, returns, online orders, and gift card activations. Documented returned product details in Amazon inventory tracking system. Loaded package containers onto pallets and transported into shipping truck or staging area. Retail Associate, 07/2021 - 05/2022

DD's Clothing Store – Raleigh, NC

Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance. Used POS system to process sales, returns, and gift card activations. Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.

Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance. EDUCATION

Medical Office Professional Certification: 05/2025 Wake Technical Community College - Raleigh, NC

High School Diploma: 06/2021

North Carolina Virtual Academy - Raleigh, NC

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