Administrative Assistant Data Entry

MILENA ACEVEDO

Cobalt, CT ***** 959-***-**** ad8ef0@r.postjobfree.com

ADMINISTRATIVE ASSISTANT

Highly organized and detail-oriented Administrative Assistant with over 10+ years of experience in providing efficient administrative support and streamlining office operations. Proven ability to manage schedules, handle correspondence, and oversee office functions, ensuring smooth day-to-day operations. Adept at multitasking, prioritizing tasks, and maintaining a high level of accuracy and professionalism. Excellent communication and interpersonal skills, with a talent for fostering positive relationships with colleagues and clients. Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Teams. Bi-Lingual in English and Spanish.

CORE COMPETENCIES

Data Entry Customer Service Project Coordination Spanish Interpreter

Event Planning Mailing Campaigns Conflict Resolution Scheduling Documentation

PROFESSIONAL EXPERIENCE

Spanish Interpreter (Contracted)

State of Connecticut, Remote 2017 - 2024

●Facilitated communication between Spanish-speaking clients and caseworkers, nurses, doctors, and teachers.

●Provided interpretation and guided clients through documents and forms, ensuring professionalism during emotionally charged and traumatic sessions.

●Delivered information in Spanish to customers regarding insurance claims, home loans, card services, system troubleshooting/testing, and COVID-related updates.

●Served as the primary contact for interpreting Spanish calls for all phone agents, including those from community and governmental agencies, hotels, airports, insurance companies, as well as sales and technical support teams.

Customer Care Specialist

Elite Energy Consulting, Rocky Hill, CT 2023 -2024

●Managed incoming calls, texts, and emails, directing customer inquiries to appropriate departments.

●Conducted research to provide answers to customer inquiries, and to update project statuses, contracts, and proposals.

●Verified and reminded customers of final solar and meter inspections and coordinated the scheduling of installation appointments and service visits.

●Supplied customers with contract details, utility company program information, and tax incentive forms.

●Interpreted company information for Spanish speaking customers.

Administrative Assistant

Certa Pro Painters, Bozrah, CT 2023

●Served as primary contact for contractors and customers, managed daily business operations, and handled daily post office errands.

●Prepared all documentation for new jobs, including contractor invoices, job summaries, and customer invoices.

●Received and processed payments, and prepared daily deposits for bank submission.

●Kept Supervisors and Managers informed about project progress, communicated updates from contractors, and rescheduled projects as necessary due to weather conditions.

MILENA ACEVEDO

Cobalt, CT 06414 959-***-**** ad8ef0@r.postjobfree.com Page 2

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PROFESSIONAL EXPERIENCE CONTINUED

Administrative Assistant

Adelbrook Learning Center, Cromwell, CT 2022

●Processed all critical and legal student reports within 48 hours, and prepared letters and correspondence related to documents for districts, lawyers, DCF, surrogates, and guardians.

●Managed and updated emergency contact information for students and staff, including maintaining emergency binders and contact lists for all classrooms and personnel.

●Arranged and confirmed student transportation, adjusting as needed to meet student requirements.

●Organized files for incoming and outgoing students, informed staff, and ensured that all IEP and enrollment paperwork was reviewed upon receipt.

Bi-Lingual Family School Liaison

New Britain Consolidated School District, New Britain, CT 2020 - 2021

●Conducted home visits for students exhibiting disengagement or truancy issues.

●Engaged with students daily through online communication and managed online homework and book club programs.

●Monitored student attendance and informed both school and parents about excessive absences.

●Directed individuals to relevant community programs and services as required.

Executive Secretary/Homeless Grant Transition Coordinator/Family School Liaison

Bristol Public Schools, Bristol, CT 2012 - 2020

●Managed Backpack Food Relief weekend program for multiple schools, along with various other relief programs, over a period of three years.

●Implemented city-wide ASQ early intervention screenings, Kith and Kin Programs for families, Road to Reading events in community preschools, and various other school-wide family events in both Spanish and English.

●Handled and organized all confidential information and files for multiple departments within the school community, including processing employee timesheets and managing purchase orders.

●Provided in-person and phone interpreting, as well as written translation services, for adults across the school community and various departments.

●Coordinated intake and discharge of students and associated paperwork, completed migration reports, and handled referrals to agencies or programs as needed. Also inputted data for various departments.

EDUCATION

Associate of Science in Early Childhood Education

Tunxis Community College, Farmington, CT

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