Customer Service Representative

IUBL DE

AH

AYSIA HARDIN

ad8e8k@r.postjobfree.com 330-***-**** Uniontown, OH 44685

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results- oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Inbound and Outbound Calling

Consultative Sales

Report Generation

Data Collection

Data Entry

Scheduling

Call Management

Paperwork Processing

Appointment Scheduling

Account updating

Complaint resolution

Typing proficiency

Calendaring

Medical terminology knowledge

Payment Processing

Research

Microsoft Excel

Staff Training

Microsoft PowerPoint

Customer Service

Documentation

Incept. Canton, OH

Customer Service Representative

10/2021 - 11/2022

Answered customer inquiries via phone, email, and chat. Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Provided exceptional customer service to ensure

customer satisfaction.

Provided excellent customer service to resolve customer complaints in a timely manner.

Maintained a high level of professionalism when dealing with difficult customers.

Marc’s Akron, Ohio

Customer Service Cashier

01/2020 - 05/2021

Organized items purchased by customers according to their type or size for easy retrieval during checkout. Greeted customers and provided friendly customer

service.

Maintained accurate records of transactions using the point-of-sale system.

Operated cash registers to process payments for goods and services.

Received payment by cash, check, credit cards, vouchers or automatic debits.

Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.

Informed customers of in-store promotions or pricing specials.

Maintained work area and kept cash drawer organized. Burger King Akron, OH

Crew Member

01/2020 - 05/2021

Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Informed customers about daily specials in an engaging manner.

Restocked kitchen supplies including food products and utensils.

Monitored quality of food served to ensure it met

company standards for presentation and temperature. Processed takeout orders quickly to ensure timely

delivery of meals.

Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.

Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies. Maintained an organized work area to ensure efficient operations.

McDonald's Akron, OH

Crew Member

03/2017 - 12/2019

Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Informed customers about daily specials in an engaging manner.

Restocked kitchen supplies including food products and utensils.

Processed takeout orders quickly to ensure timely

delivery of meals.

Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies. Educated customers on menu items, product ingredients and nutritional values.

Maintained an organized work area to ensure efficient operations.

Assisted management team with inventory counts of

food products and beverage supplies.

Ellet High School Akron, OH

High School Diploma

06/2020

Summary

Skills

Experience

Education and Training

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