Messaging, Lotus Notes, email, Airwatch, Workspace One

William Westenberg

**** ****** ******* ****, ***********, NC 27358

336-***-**** (Cell)

ad8dvn@r.postjobfree.com

Jim Westenberg LinkedIn

HIGHLIGHTS

25+years experience in Lotus Notes/Domino administration in environments between 30 and 25,000 users on servers numbering from 3 to 350. 8+ years of AirWatch/Workspace One Administration. Windows Administration.

From 1980 to 1985 I worked for Cigas Propane in Fort McMurray, Alberta Canada. I started filling cylinders and eventually moved to driving the bulk delivery truck and driving/operating the crane truck. I then went on to an apprenticeship in gas fitting where I performed various types of service work while still driving the delivery and crane trucks. I finished my apprenticeship in 1986 and received my journeyman's certificate in gas fitting in Alberta, Canada. In 1987 I went back to school in the Information Technology field.

ENVIRONMENTS

Lotus Notes/Domino R3 – R12

AirWatch Ver 4.X – 22.9, Blackberry Enterprise Server

SMTP, TCP/IP, DNS, LDAP

Anti Spam/Virus Administration – ProofPoint, Trend Micro, FrontBridge, Postini, Mail Marshall

Windows Servers 2000- 2019, iSeries, AIX, Linux

MS Exchange, Lawtrac, Sharepoint, Cherwell.

SKILLS SUMMARY

Provides 3rd level support for the global Lotus Notes/Domino and AirWatch environments including support for all desktop site support personnel.

Monitors and troubleshoots Lotus Notes server performance.

Works with venders (HCL/IBM/Lotus, AirWatch, ProofPoint, Microsoft etc) on all level 3 technical issues.

Plans and coordinates migration of current Lotus Domino, AirWatch and Blackberry server to new hardware and new Windows versions. Migrate Lotus Notes applications to new/replacement servers.

Participates in projects: includes server relocation and consolidation (Windows, AirWatch, SMTP Gateway servers, Sametime, Webmail servers and Symantec Brightmail AntiVirus applications).

Plans and Support of integration processes for merging 2 companies. This includes site closures, user, server and application migrations.

Designed and implemented migration of existing Lotus Notes servers to new platforms and version - AIX to new Windows\Linux servers.

Upgraded and patched Lotus Notes/Domino, AirWatch (including MAG and SEG), Sametime, Domino Web, Blackberry, Esker Fax and Lawtrac servers as patches or upgrades become available or needed.

Monitor, administer, upgrade and troubleshooting of the servers.

Projects include upgrading all Domino servers to version 8/9/10. Consolidate various mail file and mail in database templates into a companywide standard template. Review all server configuration/security settings and modify to follow standards. Salesforce/Lotus Notes integration.

Migrate Blackberry server/devices to AirWatch servers/iPhones. Decommission Blackberry servers.

Maintain all SMTP Internet mail traffic including Virus software configuration and updating, Spam filtering and server-based Rules for unwanted mail.

Work with Lotus Notes/Domino developers to migrate new or changed programs/templates into production for Notes applications and Intranet/Internet sites.

Analyze customer requests and translate to design documents for new applications. Review applications for functionality and if it meets current company security requirements and market risks.

Lotus Notes Database and Server consolidation, decommissioning and archiving.

Mail migrations from Exchange to Lotus Notes for 400+ users using Binary Tree’s Migration Tool.

WORK HISTORY

AirWatch/Workspace One Administrator – NBC Universal/HCL Tech 04/24 - current

•Workspace One Administrator for 25000 devices (Android, iOS – iPhone & iPad) in a hosted environment including DEP, VPP, SEG and BYOD.

• L3 support with issues relating to Workspace One or devices.

•• MAM support - Install/Load/Renew applications as needed.

• Work with other groups on issues, projects, new features etc when the AirWatch environment is involved.

• Work with AirWatch technical support on any issue relating to the server configuration, setup, upgrades and infrastructure changes

• Use Service Now for ticketing and issue tracking

Westenberg Consulting– 09/22 - 03/24

Lotus Notes Consultant – providing administration support for Notes/Domino systems thru version 12

Systems Engineer - TekSystems 02/22 – 08/22, Thomasville NC

•AirWatch Administrator for 6000 devices (iOS – iPhone, iPad, MAC) in a hosted environment including DEP, VPP, Content Locker, SEG and BYOD

• Assist Level 1 & 2 support personnel with issues relating to AirWatch or devices.

• Monitor the AirWatch system for various issues.

• MDM support- application license counts, device profiles, compliance policies, access and enrollment.

• MAM support - Install/Load/Renew applications as needed.

• Work with AirWatch technical support on any issue relating to the server configuration, setup, upgrades and infrastructure changes.

• Use Service Now for ticketing and issue tracking

Application Support Analyst - James M Pleasants Company 05/21 – 12/21, Greensboro, NC.

Application support for Microsoft D365 Finance and Operations, CRM.

Coordinate D365 application work performed by external developers and the company. This includes system upgrades, application enhancements and modifications, security updates. Review new products and services

Lotus Notes/Mobility Administration – Honda Aircraft Company 08/11 – 04/20, Greensboro, NC.

• Lotus Notes administration for servers and clients including Sametime and Traveler. Maintain the existing environment Ver 9/10 including system, log maintenance and performance tuning.

• Upgrade Lotus Notes and AirWatch servers (patches and new versions) as needed.

• Assist service desk personnel with any client issues they need level 2/3 support with.

• Work with support vendors (IBM, HCL) on any major level 3 issues that may arise.

• Responsible for day to day support for Lotus Notes, Domino, AirWatch and Cherwell

• Workspace One (AirWatch) Administrator for 850+ devices (iOS/Android) including console, SEG and MAG servers in both on premise QA and Production environments.

• MDM support- application license counts, device profiles, compliance policies, access and enrollment.

• MAM support - Install/Load/Renew applications as needed.

• Configure various features of Airwatch – VPP, Content locker, MAG, SEG, internal app catalog, app provisioning, various mail clients, support internal applications for mobile devices.

• ProofPoint administration for SPAM/Virus detection appliances.

• Support the LawTrac application for the legal department.

• Work with the Security group on issues relating to SPAM/Virus threats and the Domino systems.

Global Messaging Administrator - Oriental Trading Company 03/11 – 05/11, Omaha, NE

• Provided technical guidance and assisted with the management of day to day administration of the enterprise of the Domino servers and Notes clients’ support, training and mentoring to other team members.

• Responsible for day to day support for Lotus Notes, Domino and web clients V8.5 (included email, LDAP & custom applications), system log maintenance and performance tuning.

• Maintained, migrated and upgraded the Sametime server to 8.5.

• Responsibilities included, but were not limited to, team technical lead, system configuration, account administration, troubleshooting, various levels of security from systems to design level, resource monitoring, disaster recovery and capacity planning to support the corporate business plan.

• Supported existing Domino applications as needed.

Global Messaging Administrator - Stiefel, a GSK Company 02/08 – 02/11, Raleigh, NC,

• Provides 3rd level support for the global Lotus Notes/Domino Environment including support for all site support personnel.

• Works with venders (IBM/Lotus, Blackberry, Symantec etc) on all level 3 technical issues.

• Plans and coordinates migration of current Blackberry Enterprise server to new hardware and new versions.

• Plans and Supports integration processes after GSK purchased Stiefel. This includes site closures and user migrations.

• Upgraded Lotus Notes/ Domino servers as patches or upgrades become available.

• Maintain all Internet mail traffic including Virus software configuration and updating, Spam filtering and server based Rules for unwanted mail. Implement and administered a service from Frontbridge for Spam filtering/blocking and virus checking.

Team Lead Lotus Notes/Domino - Advanced Technology Integration, St. Paul, MN 01/07 – 01/08

Team Lead for Lotus Notes/Domino on the Infrastructure Renewal Project at the State of Minnesota, Department of Revenue

• Design and implement the migration of the existing Lotus Notes servers from AIX to new Windows 2003 server software and new IBM hardware.

• Provided Lotus Notes administration and support to all helpdesk personnel and field network administrators.

• Lotus Notes server performance monitoring and troubleshooting.

• Worked with venders (IBM/Lotus, Blackberry, McAfee etc) on all level 3 technical issues.

• Upgraded Lotus Notes/Domino servers as patches or upgrades become available.

• Plan and coordinate the migration of the current Blackberry Enterprise server to new hardware and new version.

• Setup McAfee Group Shield for Domino to be administered via EPO.

Lotus Notes Administrator - Universal American Financial Corporation 03/06 – 01/07, Pensacola FL

Senior Lotus Notes/Domino Administrator

• Lotus Notes/Domino Administrator supporting 1500 users and 11 servers in a R6 environment running on Windows 2000/2003.

• Monitor, administer and troubleshooting of the Lotus Notes/Domino, Sametime, Domino Web, Blackberry and Esker Fax servers.

• Assist all helpdesk personnel as needed.

• Projects include upgrading all servers to version 6.5.5. Consolidate various mail file and mail in database templates into a company wide standard template. Coordinate the update of all clients to version 6.5.5.

• Review all server configuration settings and modify to follow standards

Senior Lotus Notes/Domino Administrator - BE Aerospace 3/04-3/06, Winston Salem NC.

• Lotus Notes/Domino Administrator supporting 2500 users and 10 servers in a R6 environment running on Windows 2000/2003.

• Monitor, administer and troubleshooting of the Lotus Notes/Domino, Sametime, Domino Web and Blackberry servers.

• Projects include upgrading the Blackberry Enterprise Servers from version 2 to 4.

• Setup McAfee Group Shield for Domino to be administered via EPO.

• Maintain Disaster recovery documentation and participate in DR testing at off site locations.

Venturi Technology Partners, Charlotte, NC, 7/98 – 2/04

SHL Systemhouse, Calgary Alberta, Canada, 8/96 – 6/98

Nowsco Well Service Ltd., Calgary Alberta, Canada, 11/94-7/96

Education and Certifications

DeVry Institute of Technology Calgary, Alberta, Canada

Diploma, Computer Information Systems – Dean List

Diploma, Computer Programming and Systems – Presidents List

Graduated with a 3.99/4.0 GPA

IBM Certified Advanced System Administrator – Lotus Notes and Domino 7

Certified Lotus Professional (CLP) - System Administrator R4 – R7

IBM Certified Associate System Administrator - Lotus Sametime 3

IBM Certified Associate System Administrator - Lotus QuickPlace 3

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