Customer service etc

Stephanie Rodriguez

Valrico, FL *****

Email: ad8dte@r.postjobfree.com Phone: +1-813-***-****

Summary:

Proven professional with over 5 years of successful remote customer service and data entry experience. Highly skilled in delivering exceptional service, managing customer interactions via chat, and ensuring data accuracy. Known for exceptional problem-solving, communication, and time-management skills in fast- paced virtual work environments.

Work Experience:

Healthcare Customer Care Supervisor

Anthem Blue Cross BlueShield

Remote Valrico, FL

February 2020 to October 2023

•Successfully handled remote customer service, excelling in support provision.

•Managed high-volume inbound customer calls, outbound calls to patients, referrals, and sales.

•Utilized extensive product knowledge to troubleshoot and resolve patient issues.

•Communicated effectively with patients, teammates, healthcare professionals, and sales teams.

•Consistently met and exceeded Key Performance Indicators (KPIs).

•Assisted clinics, doctors, attorneys, insurance companies, and patients with general inquiries.

•Responded to voice mail and email promptly, routed calls to appropriate resources.

•Research and explanation of benefits (EOBs) and/or denials for patient assistance. Technical Support Engineer

CGS Administrators

RemoteTampa, FL

January 2017 to June 2020

•Demonstrated over 7 years of proficiency in remote customer service and data entry.

•Installed, modified, and repaired computer hardware and software systems.

•Resolved technical tickets, troubleshooting staff-generated requests and process issues.

•Maintained system functionality through rigorous testing of computer components.

•Designed and implemented networks, consulted with users on hardware/software needs.

•Maximized computer systems capabilities by studying technical applications.

•Evaluated vendor-supplied software, installed necessary applications for workflow.

•Conducted training for users through various tutorial channels.

•Documented hardware and software updates, ensuring system capability and performance tuning.

•Kept updated on technical advancements through educational workshops. Health Customer Service Representative

Dr.Hank

Plant City, FL

October 2014 to January 2017

•Managed weekly call volume of up to 300 customers.

•Operated live chat, resolving payment and order disputes, confirming payments.

•Responded to inquiries from clinics, doctors, attorneys, insurance companies, and patients.

•Owned billing and medical questions of 1K patients weekly, adhering to confidentiality agreements and company policies.

•Successfully resolved 80% of customer issues by logging billing discrepancies and ensuring timely claims processing.

Caregiver/CNA

Westbrook’s Manor

Zephyrhills, FL

April 2009 to August 2014

•Facilitated clients with daily activities, reported queries to supervisors, and provided transportation.

•Provided a comforting environment for patients with dementia, Alzheimer’s, and paralysis.

•Monitored clients’ nutritional requirements, performed light housework duties.

• Assisted with activities of daily living, including serving meals, feeding patients, ambulating, turning, and positioning patients; provided fresh water and nourishment between meals.

• Administered adjunct care such as enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths, applied restraints when necessary.

• Maintained patient stability by checking vital signs and weight; conducted urine tests and recorded intake and output information.

• Ensured patient comfort by utilizing available resources and materials, transporting patients, responding to call lights and requests, and reporting patient observations to the nursing supervisor.

• Documented actions thoroughly by completing forms, reports, logs, and records.

• Upheld work operations in accordance with established policies and procedures. Authorized to work in the US for any employer.

Education:

GEDWesley Chapel High School2009 to 2010

Skills:

•Customer Service (6 years)

•Communications (5 years)

•Bilingual (10+ years)

•Hospitality (2 years)

•Training (3 years)

•Scheduling (7 years)

•Operations (8 years)

•Payroll (3 years)

•Inventory (3 years)

•Inventory Management (3 years)

•Microsoft Word

•Team Building

•Word (8 years)

•Alzheimer’s Care

•Dementia Care

•Caregiving

•Senior Care

•Live Chat

•Food Production

•Nursing

•Food Preparation

•Laundry

•Hospice Care

•Personal Assistant Experience

•Cleaning Experience

•Memory Care

•Scripting

•Java

•Microsoft SQL Server

•SQL

•MySQL

•Git

•JavaScript

•Linux

•IT Support

Languages:

•Spanish - Fluent

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