Los Angeles Customer Service

Theresa Lindsey

Email: ad8dsf@r.postjobfree.com

Cell: 310-***-****

Training and Development

Greater Los Angeles Area

Qualification Summary

An industrious, trainer that takes an energetic consultative approach to deliver web-based and virtual training to attendees that support professional growth, proficiency, productivity, ethical conduct, and efficiency in accordance with organizational goals and mission. My past achievements honored innovation to create appealing solutions for challenging customers, my ability to communicate complex technical solutions in a simple manner, working and supervising site staff, technology managers, and directors. Served as main point of contact and subject matter expert for twenty-five global accounts, (such as Meyers Nave, Gibson Dunn and Crutcher, Parker Milliken, Colleges, and Universities (such as Pepperdine, UCLA, and USC). Provided technical advice and guidance to internal and external customers for full range of Canon hardware/software solutions. Delivered quantifiable value to clients while exceptionally contributing to team efforts. Proven satisfaction in product and services; exceeding expectations. My enthusiasm through follow-up, and collaborative team building delivers high quality training with a focus on consistency, via phone, GoToMeeting, Teams, and Zoom. Professional Competencies

Enthusiastic Innovative Web Conferencing Tech (familiar) Flexibility Training/Mentorship Time Management

Workforce Diversity MS Office Suite 2013/2016/2019/365 Collaborator Adobe Captivate/SnagIt Relationship Building Organizational Skills Customer Service Team Building Staff Onboarding

Fast-paced Work Environment Articulate/InDesign (familiar) Excellent Presentation Skills 2

TRAINING AND DEVELOPMENT RELEVANT EXPERIENCE 2008 – 2022 Freelance/Contract

Kroger 3/2022 - 6/2022

Contracted consultant with Kroger.

• Trained Kroger managers/bookkeepers on new Cash Management software

• Automated connectivity across all banks for bank statement inputs.

• Get global visibility into cash balances to better plan daily and weekly cash positioning activities.

• Managed device process and exceptions to ensure resolution issues for user adoption.

• Cross functional collaboration with other teams at RCS (call center, POC team etc.)

• Determined training needs of customer personnel. Robert Half International 7/18 – 9/21

• Contracted PC Tech/Helpdesk Analyst-Registrar-Recorder/County Clerk Office

• Provided technical support/ leadership to Election Worker Leads and Field Service Technicians

• Tracked issues with Knowledge Base for Ballot Marking Devices, ePollbooks.

• Analyzed issues to third party vendors for Ballot Marking Devices, and Pollbooks/BAM printers. Los Angeles Registrar Recorder County Clerk Office Election Trainer

Contracted consultant facilitating up front training sessions to diverse groups on the new voting system for all people (VSAP) throughout Los Angeles County.

• Designed and developed training materials to ensure productivity and effectiveness.

• Organized training for vote centers, utilized reference sheet tips on how to interact with LGBTQ+transgender voters, and disability-sensitivity guidelines for with voters with disabilities. Champion Service Group 03/2014-06/2018

Diversity Training Consultant (contract ended)

Facilitated Diversity training in human resources for LADWP, SCE, and Pacific Maritime Association. P.O.W.E.R = Organizational Excellence

• Facilitated employees through DEI workforce diversity objectives to achieve performance excellence.

• Reviewed company EEO policy, accountability in assigned responsibilities.

• Administered personality assessments in workgroup challenges, federal and state laws related to special classes subjected to discrimination.

• Designed and developed self-study materials, classroom training, associated coursework, lesson plans, and student guides.

• Achieved 4.8 average out of five ratings on overall satisfaction, knowledge, and preparedness.

• Created an atmosphere that encouraged participation.

• Reviewed training curriculum and identified best practices for consultant team. 3

LAUSD/Talent and Acquisition Branch 11/2013-12/23* Senior Employment Testing & Training Proctor *on call using Zoom during Pandemic Administered written employment testing modules for employment and LAUSD employees for promotion.

• Managed Test Anything Protocol (TAP) software efficiently, completion test formation, safety and compliance at test sites, and HR analyst and IT updated issues.

• Analyzed, interpreted personnel commission application process, policies, and procedures.

• Analyzed interview processes for improvements, disparities, and timelines to T & A and SMEs

Canon Solutions America -1996 08/2008-06/2013

National Trainer Solutions Integration Specialist Compliance & Standards As a Solutions Integration Specialist, facilitated creative, innovative training programs to introduce, review and educate internal/external customers in the Business Services Division. Analyzed online quantitative/qualitative data collected from Survey Monkey Application assessing progress reports to ensure customer satisfaction. Trained diverse groups on change management and delivered multi-level hardware/software application programs. Conducted WebEx and (ILT) Instructor Led Training courses for Canons’ corporate groups: Business Services University, School of Technology and customized step by step technical software instructions to capture data monitoring device usage at customer locations. Slashed cost of doing business by $10,000 which increased customer retention for major accounts: DIRECTV, Pepperdine University, USC Marshall School of Business and Gibson Dunn and Crutcher. Planned open house to introduce services provided to faculty and staff.

• Conducted hardware/software training classes for internal and external customers on solutions identified in RFP.

• Facilitated software webinars with customers and third-party vendors to ensure collaboration and support.

• Successfully conducted Train-The-Trainer (T3) customer service training for over two hundred Canon employees across regions in software applications

• Successfully created alternative training video tools for customer's remote locations using Adobe Captivate. Published URL video link for customer's website. Meyers Nave, Chicago, Pepperdine, USC, and managed multiple conflicting priorities successfully.

• Successfully conducted national WebEx via eLearning courses for Canon's School of Technology, Solutions Integration Training team, and Business Services University

(eLearning course modules) companywide. Using Quizmaker, Adobe Captivate, and Remote Viewer Kit Software.

• Assisted in developing future e-Learning modules with National Training Director that targets tangible results.

• Proactively invested in personal training hours to strengthen software application skillset for professional growth and satisfy KPI’s. (Dreamweaver) 4

EDUCATION

Master of Public Administration, MPA-California State University Northridge Bachelor of Science in Business – University of LaVerne Full Knowledge of Microsoft Office Suite

AFFILIATION

Board of Directors – Xerox Corporation – Los Angeles Black Employees (LABE) Board of Directors – Alverno Heights Academy (Alumni Engagement) 2017/2018/2019 The Association for Talent Development (ATD, formally ASTD) – Member United Negro College Fund (UNCF) – fundraising, community relations, and facilitated workshops. TRAINING

The Exceptional Supervisory Certificated Program –LAUSD The 6 Critical Practices for Leading a Team – LAUSD Project Management – Franklin Covey – LAUSD

Child Abuse Awareness Training – LAUSD

Suicide Prevention and Awareness Training – LAUSD

7 Habits of Highly Effective People – LAUSD

Essentials for Zoom Presentations - LAUSD

John Maxwell – Seminar 21 Irrefutable Laws of Leadership – John Maxwell Certified Coach Navigating Through Conflict – Canon

TK Conflict Mode – Canon

Working as a Team – Canon

Executive Boot Camp-Platinum Resource Group

AWARDS

Canon awards: Circle of Excellence Winner Circle Bronze Medal of Distinction

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