Front End Customer Service

MB Mechelle Baldwin

Arlington, TX ***** 601-***-****

ad8djc@r.postjobfree.com

PROFESSIONAL

SUMMARY

Dedicated Front End Manager well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 5 years of experience to dynamic new position. Results-focused Manager offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Skilled Font end team leader bringing 5-year background in customer service settings with progressive management responsibilities. Talents include building and motivating strong teams to enhance overall store operations. Develop and deepen customer relationships to enhance business revenue. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Social Perceptiveness

Organize Inventory

Staff Coaching and Training

Digital Payments

Team Supervision

Time Management

POS Inventory System Operation

Front-End Support

Cash Handling

Retail Industry Experience

Serve Customer Needs

Delivery Schedules

Shift Checklists

Opening and Closing Procedures

Refunds Exchanges and

Adjustments

Price Verifications

Workflow Management

Staff Management

Goals and Performance

Customer Loyalty

Hospitality Service

Effective Working Relationships

Listening Skills

Staff Supervision

Refund Processing

Fraud Prevention

Front-End Operations

Problem-Solving Skills

Customer Inquiries

Customer Needs Assessments

Financial Recordkeeping

Motivational Leadership

Cash Register Operations

Financial Management

WORK HISTORY FRONT END TEAM LEAD 01/2019 to CURRENT Walmart Arlington, TX

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Monitored cash drawers in 12 checkout stations to verify adequate cash supply.

Trained team members in successful strategies to meet operational and sales targets.

Utilized store analytics to identify areas of improvement in customer experiences.

Managed efficient cash register operations.

Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Built customer loyalty and retention by delivering excellent shopping experiences.

Engaged in friendly conversation with customer to better uncover individual needs.

Stocked merchandise, clearly labeling items, and arranging according to size or color.

Listened to customer needs and desires to identify and recommend optimal products.

Created employee schedules to align coverage with forecasted demands. Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers. Used in-store system to locate inventory and place special orders for customers.

Recommended complementary purchases to customers, increasing revenue.

Monitored customers for signs of security concerns and escalated issues to management.

Developed strong rapport with customers and created positive impression of business.

Monitored cash drawers in 19 checkout stations to verify adequate cash supply.

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Created inviting environment for customers by maintaining store organization and cleanliness.

Maintained up-to-date knowledge of store sales, payment policies and security standards.

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Answered customer questions about products and services, helped locate merchandise, and promoted key items.

CASHIER 03/2021 to 11/2021

DD's Discount Store Arlington, TX

Greeted customers entering store and responded promptly to customer needs.

Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Welcomed customers and helped determine their needs. Helped customers complete purchases, locate items, and join reward programs.

Restocked and organized merchandise in front lanes. Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Stocked, tagged and displayed merchandise as required. Assisted customers with returns, refunds and resolving transaction issues. Answered questions about store policies and addressed customer concerns.

Worked closely with shift manager to solve problems and handle customer concerns.

Addressed customer needs and made product recommendations to increase sales.

Tallied cash drawer at beginning and end of each work shift. Performed cash, card and check transactions to complete customer purchases.

Operated cash register to record transactions accurately and efficiently. Handled cash with high accuracy and took care to check bills for fraud. Used POS system to enter orders, process payments and issue receipts. Processed refunds and exchanges in accordance with company policy. EDUCATION High School Diploma 06/1999

Murrah High School, Jackson, MS

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