Customer Service Specialist

Glenda Higgins

Customer Service Specialist

Memphis, TN 38141

ad8dbx@r.postjobfree.com

901-***-****

I am seeking a position within an organization that utilizes my talents and skills as a customer service professional that provides a positive return for the company and enhances attributes for my personal and professional growth.

Authorized to work in the US for any employer

Work Experience

Customer Service Specialist

First Tennessee Bank - Memphis, TN

2006 to 2015

• Resolution Team for deposit and revolving accounts also secured lines of credit handling disputes

• Researching and applying adjustments to accounts

• Process credit card payments

• Fulfill requests from consumer and business accounts relating to monthly statements

• Manually apply rejected payments to appropriate customer account

• Adjust customer earned travel rewards points

• Incoming and outgoing calls involving banking disputes with customers

• Modify rates and fees for Mortgage accounts

• Sort and distribute incoming mail to teams for daily tasks completion

• Assist with various projects assigned by management Customer Service Specialist

Corestaff onsite at First Tennessee Bank - Memphis, TN 2005 to 2006

• Data Entry as assigned daily by team leader

• Fulfill requests from consumer and business accounts relating to monthly statements

• Research accounts for payments and/or charges

Office Manager

Farmers Insurance - Memphis, TN

2004 to 2005

• Provided customer service via phone and e-mail

• Insurance quotes

• Recommended available products to customers

• Maintained client information systematically and filing system

• Applied payments

• Daily ledger and bank deposits

Leasing Agent

Emerald Pointe Properties - Memphis, TN

2003 to 2004

• Provided onsite customer service to tenants and potential residents

• Rented properties

• Issued quotes

• Applied payments

• Scheduled maintenance for grounds and tenants

• Property showing

• Daily/Weekly/Monthly paperwork

• Bank deposits

Education

General Education Diploma

George Washington Carver High School - Memphis, TN 1973

Skills

• Customer Service Skills (10+ years)

Certifications and Licenses

Driver's License

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