Customer Service Sales Ambassador

ANICA JASPER

804-***-**** ad8d4y@r.postjobfree.com *481 W ERIE ST, CHICAGO, IL 60642

PROFESSIONAL SUMMARY

Highly accomplished and results-driven Bartender and Brand Ambassador with over 20 years of relevant experience providing exceptional customer service in upscale lounges and bars resulting in repeat customers. Elevated the performance and profitability of organizations through expert alignment of innovative Brand Management, Marketing, and Sales strategies. A visionary leader who utilizes “out of the box” strategies to spark ideas that generate growth. Committed to building a customer base by providing a positive service experience and enhancing guest satisfaction. Highly skilled in identifying new sales opportunities, communicating with customers, and increasing profits. Demonstrated history of successful brand representation while providing high-quality service to clients and management. Seeking a position in a thriving company, where I can positively impact the business and communities served.

SKILLS & CORE COMPETENCIES

• Remarkable experience in providing exceptional

customer service and hospitality. Comprehensive

understanding of bar management and best practices

• Extensive knowledge of spirits and sales with an ability to engage customers of all types

• Superior cross-selling skills

• Ability to adhere to, enforce and practice all alcoholic beverage laws, policies, and regulations

• Ability to generate repeat business through exceptional customer service

• Strong presentation and public speaking skills with small to large groups

• Able to perform well under pressure in fast-paced environment with minimal supervision

• Excellent verbal and written communication skills

• Effective interpersonal skills with the ability to foster and sustain cordial and professional relationships with coworkers, customers and managers

• Strong organizational and prioritization skills as well as ability to multi-task simultaneously within tight

deadlines

WORK EXPERIENCE

SALES AMBASSADOR PUENTE INTERNACIONAL

2018 – 2020

• Represented 3 brands with Puente Internacional – Gustoso Aguardiente, La Luna Mezcal, and Tequila Gran Dovejo, across Chicago and the Midwest

• Frequently traveled to Mexico for incentive tours with our biggest accounts, and visited other markets in the US to track sales and progress.

• Performed various duties including demonstrating and selling products in the market, conducting tastings both on and off premise, training staff, marketing, and supporting the brand and other brand ambassadors in other markets/territories.

• Maintained awareness of best practices, trends, and competitor brands.

• Developed, implemented, and executed engaging brand educational presentations for trade and consumers.

• Created and maintained relationships with key accounts; local trade community, distributor partners and local partners, and continuously promoted assigned brand(s).

BARTENDER ROYAL PALMS SHUFFLEBOARD CLUB – CHICAGO, IL APR 2018 – 2022

• Provide bar patrons with exceptional service and an enjoyable, memorable experience.

• Adhere to proper alcohol handling, sanitation, and safety procedures.

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