El Dorado Service Representative

Jaimya Stephens

**************@*****.*** 870-***-**** El Dorado, AR

SUMMARY

Detail-oriented professional with 6 years of customer-facing and managerial experience, adept in financial analysis and problem-solving. Excelled in roles requiring analytical thinking and interpersonal skills, ensuring client satisfaction and business growth. Seeking a Remote role to leverage expertise in client service, process management, and team leadership. WORK EXPERIENCE

Domino's El Dorado, AR

Customer Service Representative Oct 2023 - Present

• Process customer orders with a high level of accuracy, ensuring all personal information is accurately captured and transactions are completed efficiently.

• Troubleshoot customer issues effectively, contributing to the maintenance of positive brand recognition through exemplary problem resolution skills.

Jackson Hewitt El Dorado, AR

Tax Preparer (Seasonal) Jan 2024 - Apr 2024

• Assessed client financial records to identify deductible expenses and credits, effectively reducing overall tax liability.

• Utilized strong analytical and interpersonal skills to explain complex tax concepts to clients, ensuring clarity and compliance.

HMS and Associates Little Rock, AR

Warehouse Associate Dec 2021 - May 2022

• Ensured quality control by meticulously inspecting plastic materials before palletization for shipment.

• Facilitated efficient product distribution by coordinating with forklift operators for timely truck loading. Popeye's Restaurants

Manager Feb 2020 - Dec 2021

• Enhanced store operations by identifying and addressing areas for improvement, thereby elevating overall performance and efficiency.

• Fostered a collaborative environment, contributing to team development and enriching coworker relations.

• Drove business growth through strategic management and effective problem-solving. Dairy Queen El Dorado, AR

Shift Leader Apr 2017 - May 2021

• Facilitated comprehensive training for new staff, ensuring efficient operations and adherence to company standards.

• Oversaw team performance during low-traffic periods, optimizing staff productivity and workflow.

• Guided employees on opening and closing procedures, contributing to effective shift transitions and store readiness.

EDUCATION

The University of Central Arkansas

B.B.A., Business Management

May 2022

SKILLS

Microsoft Excel • PowerPoint • Microsoft Word • Microsoft Office • Microsoft Outlook • Filming • Data Entry • English • Organizational Skills • Paralegal Experience • Litigation • Business Development • Account Management • Sales • B2B Sales • Outside Sales • Live Chat • Outbound Calling • Time Management • Front Desk • Computer Skills • Administrative Experience • Communication Skills • Phone Etiquette • Cash Handling • Databases • Office Experience

• Analysis Skills

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