Customer Service It Support
Resume:
Aleksandra Opalka
Administration and Sales
Algonquin, IL 60102
ad8cx3@r.postjobfree.com
To obtain a position as a Service Professional in a company where I can use my extensive knowledge in customer service with excellent communication skills. ad8cx3@r.postjobfree.com is the best email to reach me. Thank you. Authorized to work in the US for any employer
Work Experience
Bartender/Server
X-Golf
February 2022 to Present
Bartender/Sever. Assist with simulator golf course game. Set up and clean up. Team player.
Bartender/Cook/Server
Twisted Rose-Algonquin, IL
April 2021 to December 2023
Responsible for opening and closing the restaurant. Restock bar and kitchen inventory. Troubleshooting equipment.
Maintain the restaurant regularly to comply with health/food/safety and financial regulations. Serve with a smile and provide excellent service.
Service Desk Analyst
CareTech Solutions-Troy, MI
August 2015 to December 2015
• Received incoming calls from Client Community and provided first level IT support, including verifying client information and troubleshooting.
• Researched and resolved questions via telephone calls, emails, and call backs in a timely manner, in accordance with standards.
• Assisted in resolution of user and support issues.
• Provided accurate and creative solutions per user problems of moderate nature to ensure user productivity.
• Experience in resolving escalated customer and vendor issues in healthcare information technology.
• Ability to troubleshoot, analyze and resolve customer concerns. Sales Representative
Nordstrom-Clinton Township, MI
2015 to December 2015
• Primary Goal was to sell high-end merchandise to the clientele.
• Worked on Creating Customer Relations by keeping in contact with clients via telephone, email or mail.
• Worked on register.
• Successfully reached my department sales goal.
• Interacted with customers and ensuring great customer service.
• Replenish Inventory
• Remove merchandise that has been discontinued and prepared for shipment. Loan Officer
Town and Country Mortgage-Troy, MI
September 2013 to April 2014
• Created Introduction Newsletters, marketing brochures and fliers to establish new clientele.
• Used Outside sales techniques to create a customer pipeline.
• Assist Clients with the mortgage process.
Loan Officer
First American Funding Co-Schaumburg, IL
September 2010 to January 2011
• Assist clients with the mortgage process and advice on loan structure to fit the client's financial needs.
• Handle a wide variety of complex and confidential situations while resolving conflicts involving the clerical and administrative functions of the office.
• Responsible for confidential and time sensitive material, prepare routine advanced correspondence including letters and reports.
Senior Mortgage Banker
Home Financial Group Inc-Chicago, IL
March 2007 to October 2008
• Assist clients with the mortgage process and advice on loan structure to fit the client's financial needs.
• Handle a wide variety of complex and confidential situations while resolving conflicts involving the clerical and administrative functions of the office.
• Responsible for confidential and time sensitive material, prepare routine advanced correspondence including letters and reports.
Office Manager
Midtown Mechanical Corporation-Chicago, IL
June 2006 to November 2006
• Responsibilities included managing and organizing all office duties.
• Maintaining records, Accounts Receivable, Accounts Payable.
• Responsible for the company's Payroll, scheduling, writing out all the contract/bids for new work projects.
• Kept all staff informed and updated throughout the day. Senior Mortgage Banker
Prime Financial Group Inc-Sterling Heights, MI
February 2005 to June 2006
• Analyzed and verified all required submitted documentation for the application approval process, such as pay stubs, individual or business income tax, W2's, credit report, bank statements and investment accounts. Recommended ways to invest funds properly and setting up the client to ensure that I have presented the best possible loan scenarios before the commitments are in place when purchasing a home or business.
• Worked with numerous wholesale lenders to develop a business partnership not only to receive the best rates, close loans in a timely manner but to ensure all parties are working for a successful closing. Responsible for soliciting, negotiating and closing deals, by making arrangements with clients and their agents from companies such as Title, appraisal, condominium associations, insurance and real estate bureaus from all over the country.
• Arranged meetings, scheduling appointments, prepare compelling presentations in person or on the phone with clients, business associates, agents and companies
• Conducted a financial risk assessment and decide if loan is approved or denied by processing the loan from beginning to the end. Started the process with choosing an appropriate lender and made difficult last minute decisions while ensuring the closing will not be delayed.
• Multitasked variety of responsibilities promptly and with urgency.
• In charge of meeting scheduled deadlines, incoming and outgoing invoices, data entry and data tracking.
• Made sure all files and loans are up to date, keeping track off all the orders placed and ensuring the loans are ready to close in a timely manner as agreed on contract. Mortgage Banker
Rock Financial-Auburn Hills, MI
July 2003 to March 2005
•Responsibility included converting incoming calls from prospect clients into mortgage applications for loans.
• Assisting clients with the mortgage process and advising on loan structure to fit the client's financial needs.
•Networked within the community to obtain potential clients. Education
High school diploma in Business Administration
Macomb Community College - Macomb, MI
2011 to 2012
Business Law and Administration
Wayne State University - Detroit, MI
2000 to 2002
Skills
• Accounting
• Network Administration
• Serving
• Software Troubleshooting
• Desktop support
• Cash handling
• Active Directory
• Help Desk
• Payroll
• Sales
• Accounts receivable
• Network support
• Hospitality
• Outside sales
• MS OFFICE
• Excel
• IT Support
• Microsoft SQL Server
• Technical Support
• Sales
• Linux
• Serving
• Desktop support
• Windows
• Loan Officer Experience
• Peachtree
• Allscripts
• QuickBooks
• Banking
• Customer service
• Help desk
• Outside sales
• Mac OS
• Microsoft Windows Server
• LAN
• Direct sales
• Remote Access Software
• Office management
• VPN
• Quicken
• Accounts Payable
• Restaurant experience
• Restaurant experience
• Oracle
• ACH
• Underwriting
• Bartending
• Troubleshooting
• Microsoft Office
• Cash handling
• Office experience
• Operating Systems
• Clerical experience
• Accounts payable
• QuickBooks
• Customer service
• Cash register
• DNS
Languages
• Polish - Expert
Links
http://aleksandraOpalka.com
Certifications and Licenses
Driver's License
Food Handler Certification
CNA
Bartender License
Assessments
Customer focus & orientation — Proficient
March 2023
Responding to customer situations with sensitivity Full results: Proficient
Technical support — Proficient
January 2022
Performing software, hardware, and network operations Full results: Proficient
Sales skills — Proficient
June 2021
Influencing and negotiating with customers
Full results: Proficient
Bartending — Proficient
September 2020
Understanding, pouring, and mixing drink orders
Full results: Proficient
Technical support: Customer situations — Proficient January 2022
Responding to technical support situations with sensitivity Full results: Proficient
Medical receptionist skills — Proficient
January 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Food service: Customer situations — Proficient
March 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skilled and experienced Business Professional with over ten years of experience in Mortgage industry and sales Provide efficient strategies to maximize production from a business perspective. Excellent Communication and organizational skills. . A strong sense of urgency and the ability to multitask effectively with attention to detail. High-energy individual with a great work ethic. Commitment to customer service. Great attitude and a strong desire to succeed. Computers Skills: Allscripts, Oracle, Peachtree, QuickBooks, Quicken, Microsoft Office Suite; including but not limited to, Word, Excel, Access, PowerPoint and Troubleshooting.
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