Call Center School Bus

Suzan Edwards

917-***-**** ad8cm9@r.postjobfree.com

EDUCATION

Medgar Evers College Brooklyn, NY

Associates of Liberal Arts June 2013

QUALIFICATION SUMMARY

Critical thinker and problem solver; Able to find solutions to difficult problems through analysis and

innovative ideas.

Ability to interact with relational databases at an higher level, Attention to detail and excellent analyst

Excellent communication and interpersonal skills; comfortable speaking to large groups and wide audience,

also, proficient preparing written communications and developing presentation material. Flexible & Quick

learner, who can adapt and execute in any fast-paced environment.

Demonstrated ability working with confidential information, and in deadline driven environment.

Excellent knowledge of healthcare industry, Medical Terminology, Healthcare Billing, CMS and HIPAA

rules.

Comprehensive understanding and working on various projects, (SOPs) Standard Operating Procedures to

process improvement in the client’s database.

Experience with inbound and outbound communication in support of case review activities including

collection and confirmation of data integrity in support of clinical review services.

Highly proficient with Microsoft Word, PowerPoint, Outlook, SharePoint, Excel and Access

Act as a subject Matter Expert (SME) for key systems/processes in subject teams and day-to-day functions.

WORK & LEADERSHIP EXPERIENCE

Thornton Dental Associates Washington DC

Front Desk Receptionist December 2019 – Present

Greet and welcome patients as they arrive at the office.

Answer and resolve phone calls in a polite and professional manner.

Schedule and confirm patient appointments.

Maintain and update patient records while maintain patient privacy standards and complying with HIPAA.

Handle patient inquires and provide accurate information about service.

Maintain a positive demeanor and attitude in challenging situations.

Assist with insurance verification and billing processes.

Mange the reception area to ensure it is clean, organized, and presentable

Coordinate with dental staff to ensure efficient patient flow.

CoreSite Washington D.C. Washington DC

Call Center Receptionist November 2015 – November 2019

Answering or making calls to patients to schedule appointments, scheduling procedures.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client’s feel supported and valued.

Utilizing software, database, scripts, and tools appropriately

Understanding and striving to meet or exceed call center metrics.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Contact this candidate