Desktop Administrator.
Resume:
BRYAN GREEN
System Administrator
Experienced System Administaor with 5 years of overseeing daily building operations, leading IT teams with extensive experience in providing Tier 1 and Tier 2 support for Windows and Apple desktops, servers, and iOS devices. Proven ability to configure, install, and maintain hardware and software while ensuring robust network security and system performance. Strong communicator with a track record of delivering superior customer service and managing complex technical issues in a dynamic environment. Employment History
Systems Administrator Lead Aug 2021 - Present
San Diego, CA
• Delivered Tier 1 and Tier 2 support for Windows OS and Apple desktops, servers, and iOS devices, resolving issues efficiently and maintaining high customer satisfaction.
• Configured, installed, and maintained hardware and software, ensuring compliance with security requirements and company policies.
• Planned and scheduled the installation of new or modified hardware, operating systems, and application software.
• Managed systems configuration, including the integration of fixes, upgrades, and enhancements to ensure optimal performance.
• Administered network user accounts and performed routine maintenance on network equipment, including troubleshooting, break-fix, and warranty management.
• Managed backup and recovery processes, supporting IT Helpdesk escalations and providing after-hours and on-call support as needed.
• Monitored and troubleshot server and network performance using various toolsets, proactively managing operations to prevent issues.
• Created and maintained documentation related to WAN, LAN/VLAN security, and ensured antivirus solutions were up-to-date.
• Implemented Access Control Lists (ACLs) for Layer 3 and Layer 4 security, controlling router interface traffic and protecting the network from external threats.
• Collaborated with the IT Department to analyze and resolve technical issues, recommending and implementing effective solutions.
IT SUPPORT SPECIALIST Mar 2019 - Aug 2021
Chino, CA
Delivered comprehensive technical support to a diverse user base, troubleshooting hardware, software, printer, mobile device, audio/visual equipment and network issues to ensure optimal system functionality.
• Identified and communicated potential issues at the proper times and provided decision- quality information to facilitate solutions.
• Delivered comprehensive technical support to a diverse user base, troubleshooting hardware, software, printer, mobile device, audio/visual equipment and network issues to ensure optimal system functionality.
• Troubleshot, maintained, and configured computer systems running Linux, MacOS or Windows 10/11 and Microsoft Office, including imaging and deployment, streamlining Contact Information
La Mesa, CA 91941
ad8c75@r.postjobfree.com
linkedin.com/in/bryan-
green-9ab9306a/
Skills
Hardware: Desktop, Laptop
and Tablets Troubleshooting,
System Imaging and
Deployment, Network setup,
Switches & Routers
Configuration.
Software: Mobile Device
Management Apple &
Android, Efficient with
Windows OS, MacOS &
Linux, Network
Troubleshooting, Printer
Support, Python, Debugging,
Microsoft Azure, Microsoft
Office, iCloud, Google
Services.
Workstation Management:
User Account Management,
Workstation Configuration &
Deployment, System
Maintenance, Patching for
Security Purposes & Backups.
Communication: Effectively
communicate technical
information to users of
varying technical
backgrounds, fostering clear
understanding and positive
interactions.
Customer Service: Dedicated
to providing exceptional
customer service, prioritizing
user needs and satisfaction
through prompt and
professional issue resolution.
PARAGON SERVICES SAN DIEGO, CA
AMERICAN SOLAR ADVANTAGE CHINO, CA
processes and productivity.
• Performed and completed system checks, resolving 90% of users' issues the same day.
• Documented troubleshooting procedures and solutions to enhance knowledge sharing and ensure efficient future problem resolution.
• Communicated effectively and actively sought opportunities to develop new technical skills in a dynamic IT environment.
• Supported mobile device deployment and troubleshooting for Apple and Android devices, leveraging experience in Mobile Device Management (MDM) practices.
• Collaborated with internal departments and external vendors to facilitate timely and effective resolution of complex technical challenges. Information Technology Consultant Sep 2013 - Present Apple
• Tested BETA versions of IOS 18, MacOS, IPadOS, and WatchOS
• Documented and reported software and security issues to enhance device functionality and security protocols
• Conducted system audits to evaluate device performance and CPU benchmarks, including system maintenance and debugging
Education
Certificate
San Francisco, CA
FSNA Certification Computer Systems Security May 2024 - Present NexgenT
Certifications
CompTIA Network+ - Pending.
CompTIA Security+ - Pending.
CCNA - Pending
Network Defense Essentials - Pending
Ethical Hacking Essentials - Pending
Digital Forensics Essentials - Pending
Problem-Solving: Excellent
analytical and critical thinking
skills to diagnose and resolve
technical issues.
Teamwork: Collaborative and
team-oriented approach
fostering positive working
relationships with internal
departments and external
vendors.
John Adams Community College, San Francisco, California
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