Customer Service Administrative Assistant
Resume:
Terri Brown
Denver, NC 28037
ad8by3@r.postjobfree.com
Professional Summary
Answered customer calls, processed orders, entered complaints and sample orders.
Examined financial transactions, accounts, and balances to identify discrepancies.
Handled the invoice processing.
Education
High School Diploma
Lincolnton High School, Lincolnton, NC June 1989
Fundamentals of Real Estate
Gaston College, Gastonia NC 1995
Administrative Assistant Program
Carolina Business & Computer College, Lincolnton, NC 1992
Career Readiness Certificate
Gaston College, Gastonia, NC February 2014
Office and Computer Skills & Computers for Medical Billing
Gaston College, Gastonia, NC February 2014
Notary Public Gaston College, Gastonia, NC July 2014-2019
Skills
Excel Word
Quick books
Power point
EDI, Terminals
Kea system
Made2manage System
JD Edwards
Tetra
Syspro System
Excellent communication
Organizational
Interpersonal skills
Team Player
Professional Experience
Client Care Court Specialist- Hope United- Gaston County Courthouse -Contract July 2023- Present
Assists Domestic Violence victims with all aspects and inquiries regarding court services and programs.
Accompany them to court.
Watch children while parents are in court.
Greet visitors and answer incoming calls on 24/7 crisis line.
Provides routine assistance; refers callers to other staff members as appropriate; forwards call to appropriate departments; and takes and/or returns messages.
Provides information/assistance regarding court services, resources, or other issues; responds to routine questions, or requests for service.
Administrative Assistant / Auditor - Contract
Belmont, NC July 2022 to Feb 2023
Assisted president, engineers, sales dept in products audit.
Entered items in QuickBooks received, transferred stock from warehouse in NY.
Organized products in warehouse and setup up locations in QuickBooks.
Pull products for customer orders.
Oversaw the COA, SDS of products while printing product labels.
Prepared orders to be shipped out to customers by FedEx.
Examined financial transactions, accounts, and balances to identify discrepancies.
Presented audit results to management and provided insights for improvement.
Handled the invoice processing.
Customer Service/ Inside Sales Logistics- Contract
DePalo Foods Inc. Belmont, NC June 2021 to May 2022
Oversaw the receptionist duties.
Handled all invoicing processing and switchboard.
Assisted vendors and answered all company emails and customer service calls.
Managed the A/R transactions of customers.
Supported the sales dept, brokers, quality assurance dept, purchasing dept.
Coordinated transportation for all in-house logistics between the plant and third-party cold storage facility.
Quoted competitive freight rates, following up on orders, date changes.
Updated pricing increases in the system.
Set up new items.
Entered all orders and invoice in Global Bake System & EDI system.
Entered orders in Lineage System, CH Robinson Portals, I-3PL. Fast-paced environment.
Customer Service Representative
Aplix Inc. Charlotte, NC Nov 2018 to June 2021
Answered customer calls, processed orders, entered complaints and sample orders.
Assisted salesman, expedited orders, traced shipments, investigated.
Handled and responded to customer inquiries regarding accounts, services, or products and resolved the issues.
Issued return goods authorization on shortages, adjustments, and issued credits.
Entered important data through JD Edwards, Transplace, Fortigo, Sales force systems, EDI.
Proficient in multitasking in a fast-paced environment.
Administrative Assistant Contract
American & Efird, Inc. Mt. Holly, NC Aug 2015 to Nov 2018
Assisted Vice-President in IS dept and managed all administrative duties.
Oversaw all the billings and transactions.
Coded for accounting, time sheets, spread sheets.
Checked invoice for discrepancies and entered purchase orders for products ordered.
Handled employee confidential information.
Project Coordinator /Administrative Assistant - Contract
UCG Denver, NC May 2014-April 2015
Assisted President and Vice-President with payroll in QuickBooks.
Ordered and entered data of purchase order, set-up reservations for out-of-town jobs, paid over the phone for building supplies needed for jobs and notarized documents.
Handled A/P and A/R transactions.
Followed-up with vendors and handled employee confidential information.
Assisted employees with inquiries, organized and scanned documents attach to correct jobs, entered Comdata reports.
Handled different tasks in a fast-paced environment.
Reason for gap- Looking for employment
Customer Service Representative
Deb Group-Stanley, NC Jan 2010-Sep 2013
Assisted distributors, end users, representatives & regional managers.
Ordered processing, answered customer questions on products.
Answered and distributed calls, mailed to the correct departments.
Pulled back-up, and called customer to collect facts, on any deduction received from customer.
Prepared/circulated return goods authorization as requested and faxed to customer in a timely manner.
Prepared complaint forms in a timely manner.
Followed up on open RGA’s and opened orders weekly.
Investigate/handle any problems orders to get released timely.
Enter pricing letters as needed and keep up with updates.
Freight tracing for customers, and OS&D related issues.
Inside Sales/ Customer Service
Wireway-Husky Corp., Denver, NC May 1997-Jan 2010
Prepared quote pricing for steel products.
Processed sales orders, input data, Prepare return authorizations.
Prepared sketches and layout drawings for wire system.
Consulted with customers to discount pricing for bids.
Tracked weekly quote follow ups on MS excel spreadsheets.
Complied with company policies and procedures while meeting all deadlines.
Freighted tracing for customers, and OS&D related issues.
Maintained a perfect work record.
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