Customer Service Tier 1
Resume:
Taylor Slagle
Customer Service Excellence in Glass Advisory: Navigating Claims with Care and Precision DeLand, FL 32720
ad8bxq@r.postjobfree.com
Results-driven professional with a strong commitment to excellence and a proven ability to adapt quickly to new challenges. Possesses excellent communication and problem-solving skills, with a keen eye for detail. Demonstrated capability in working collaboratively within a team and thriving in dynamic environments. Eager to leverage a combination of interpersonal and organizational skills in a role that values initiative, growth, and dedication.
Authorized to work in the US for any employer
Work Experience
Glass Advisor
Questx Work from home-DeLand, FL
July 2023 to August 2024
• Guided customers through the glass damage claims process, assuring efficient and accurate submissions.
• Gathered policy information and vehicle details to facilitate timely claim submissions.
• Coordinated with authorized repair shops for prompt service dispatch.
• Conducted outbound calls to insured customers to gather comprehensive claim information and complete online submissions.
• Utilized claim systems and databases proficiently to streamline processes and maintain accurate records.
• Addressed customer inquiries and concerns, delivering exceptional service and ensuring a smooth claims experience.
• Collaborated with cross-functional teams to enhance claims processing and customer satisfaction. Savings Specialist
Alorica Work at Home-Lake Mary, FL
November 2022 to May 2023
• Specialized in handling escalation calls, addressing complex issues and customer dissatisfaction, and assisting with escrow wires to title companies.
• Resolved customer concerns by providing guidance and support, particularly for those encountering difficulties.
• Assisted Tier 1 agents with call handling, procedures, and systems beyond their access.
• Maintained detailed documentation of all calls for reference and future analysis.
• Demonstrated expertise in navigating complex procedures and systems to facilitate efficient issue resolution.
• Collaborated with cross-functional teams to improve overall customer service effectiveness.
• Contributed to training material development to enhance Tier 1 agent proficiency and efficiency.
• Recognized for professionalism and effective communication in managing customer interactions. Customer Service Representative - Agent
Sitel (Formally Sykes, now Foundver) Group Work from Home-DeLand, FL July 2021 to July 2022
• Provided exceptional customer assistance with a warm and professional demeanor.
• Processed various transactions, including utility, car payments, real estate taxes, and more, with a strong attention to detail.
• Managed customer accounts, verifying accuracy and promptly addressing billing issues.
• Efficiently handled a variety of customer concerns, contributing to a positive experience through attentive service and problem-solving.
• Maintained a high standard of professionalism in all customer interactions.
• Proactively assisted customers with navigating and resolving account-related matters. Shift Leader
Smoothie King-DeLand, FL
October 2018 to August 2021
• Started as a Team Member, specializing in smoothie preparation and blending.
• Managed tasks such as taking orders, using drive-thru headsets, and processing payments through the POS system.
• Provided exceptional customer service, assisting with retail purchases, answering questions, and addressing concerns.
• Prepared all items to ensure smooth daily operations and maintained cleanliness in the FOH, BOH, lobby, and restrooms.
• Efficiently handled dishwashing duties and managed inventory.
• Promoted to Shift Lead within six months, taking on leadership responsibilities including planning meetings, creating schedules, and overseeing inventory.
• Demonstrated strong organizational and problem-solving skills, managing keyholder and cash holder duties.
• Motivated and encouraged coworkers through incentive programs.
• Expanded responsibilities to include operating the smoothie truck, contributing to business outreach and growth.
Team Member
KFC-DeLand, FL
August 2014 to April 2016
• Effectively communicated with customers regarding menu items and promotions.
• Proficient in taking orders and managing drive-thru headset operations.
• Processed payments seamlessly using the POS system.
• Maintained a clean and sanitary environment by regularly cleaning the lobby and restrooms.
• Packaged and distributed orders with attention to detail and efficiency.
• Prepared menu items and demonstrated cooking skills using grills and ovens at high temperatures.
• Successfully transitioned to a cooking role, showcasing competence in meal preparation.
• Contributed to dishwashing tasks and adhered to rigorous cleaning procedures.
• Departed due to a commitment to education and family responsibilities. Education
Bachelor's degree in Allied Health Management
Florida Technical College - DeLand, FL
June 2023 to Present
Graduate in Medical Billing & Coding
Florida Technical College - DeLand, FL
July 2021 to March 2022
Skills
• Shift Lead (2 years)
• Food Safety (4 years)
• Customer Service (8 years)
• Claims Processing (1 year)
Certifications and Licenses
ServSafe
November 2018 to November 2023
National Certified Insurance and Coding Specialist August 2022 to August 2025
Assessments
Customer service — Proficient
June 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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