Driver's Customer Service
Resume:
Catrina Davis
Indianapolis, IN. 46226
ad8bi9@r.postjobfree.com
Community Hospital Patient Financial Advocate Nov 2021-Current
Process financial assistance applications timely within 45days, send out approval/denial letters, process copays/checks for payment, determine if have active health insurance, Determine if patient is insured/unsure, or self pay verifying health insurance coverage, explain billing in my chart, receiving/returning phone calls to patients timely
Prior authorization treatments must be approve 3 days prior to appointment, approve Walmart gift cards, offer housing/utility assistance through oncology.
State of Indiana State Eligibility Consultant August 2018- November 2021
Complete full eligibility interviews over phone for SNAP, TANF and Medicaid Disability, approve or deny all government aid benefits, provide personal, private information.
Examines Data Matches to discern discrepant and unreported data, correct case issues, resolve matters.
Manages Caseloads with personal information, process and review documents, cancel and reschedule appointment, create aux, overrides for back benefits.
Approve or denied eligibility recommendations made by contract staff for appropriate benefits and waiver programs.
Xerox Eligibility Specialist April 2013 – August 2018
Processing health coverage applications for Medicare, Healthy Indiana Plan, Medicaid disability.
Complete phone interviews, process documents provided by clients to determine eligibility.
Interview clients in person or speak on phone advising case information, resolving issues.
Complete redeterminations to determine if eligible for government aid programs.
Indy Go Transportation Paratransit Driver January 2012 – March 2013
Driving clients to and from destinations in a timely manner.
Providing excellent customer service making sure clients made it on and off safely.
Bureau of Child Care Clerical assistant II April 2007 – December 2011
Answering calls from the help desk daily, Perform accurate data entry
Payment processing/ordering office supplies, processing travel claims.
Skills
Strong Communication skills, both written and verbally. Great customer service, positive attitude, data entry skills, typing 45wpm, able to work independently or in a group. Great computer skills, Microsoft Word, PowerPoint, Excel.
Education
General Education Diploma August 1999
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