Customer Service Team Member

RAUL RODRIGUEZ

ad8bi4@r.postjobfree.com 469-***-**** Dallas, TX 75203

Summary

Inventive Operations Specialist with comprehensive knowledge of business techniques, methods, and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities.

Skills

●Advanced Spanish ability

●Continuous development

●Safety understanding

●Call Center Operations

●Equipment operation

●Quantitative skills

●Experience in leadership

●Collaboration

Home Depot team Member 12/2018- 08/2023

Customer service

Customer service driven environment in which patience and a positive attitude is a necessity

Ability to attain the knowledge of our processes and services and clearly communicate that knowledge to our wide array of customers

Equipped with the ability to work in a fast paced, high pressure environment with a customer oriented focus

Strong focus on accuracy when following process and regulation guide lines

Basic computer knowledge and the aptness to learn new applications in a quick manner

Strong attention to detail when handling money, reading receipts, obtaining reports, creating reports, and recalculating totals

Flexibility of schedule to assist in day-to-day or special events

Utilize time management skills during low volume business along with the ability to handle high volume business individually and as a team player

Addeco Technician 08/23-4/24

Testing batteries

Performs testing of electronic components and assemblies using automated test equipment

May perform mechanical assembly of electromechanical subassemblies and devices

Ability to read, comprehend and follow written procedures; understand and follow verbal instructions. May instruct others in the use of all manuals, test procedures and documentation associated with specialized equipment.

Reads and interprets engineering drawings, schematics and complex test procedures.

Participates in continuous improvement/quality initiatives in order to enhance production processes to achieve quality and profitability metrics.

Maintains accurate records to ensure Device History Records and quality documents are accurate, all parts are traceable and quality issues can be addressed to assure the quality of all products.

Prioritizes work by determining the sequencing and timing of different jobs based on

Experience

McFadden transport and warehouse Dallas, TX

Team Member 10/2009 - 12/2018

●Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.

●Worked hard to learn required tasks quickly to maximize performance.

●Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.

●Exceeded quality scores on a consistent basis by diligently following production orders and maintaining company standards.

●Rotated through a series of different stations based on team needs.

●Completed additional learning opportunities to advance knowledge and move into senior team member position.

●Inspected production equipment, troubleshoot problems and completed minor repairs to maintain functionality.

●Used proper safety procedures to load and unload materials and components.

●Performed various troubleshooting tasks to address assembly issues.

Roofing Dallas, TX

Roofing Assistant 05/2009 - 10/2009

●Repaired and replaced roof membrane, sub roofing, sheathing and base materials.

●Maintained and repaired roofing tools and equipment.

●Cut roofing paper to size and nailed and stapled paper to roof in overlapping strips to form base for roofing materials.

●Repaired and maintained surface materials to make building exteriors weatherproof and waterproof.

●Overlapped successive layers of roofing material, determining distance of overlap using chalk line, gauge on shingling hatchet and lines on shingles.

●Cemented and nailed flashing strips of over joints to achieve watertight seals.

●Maintained job site records, daily reports, delay requests and weather reports.

●Completed and submitted accurate work orders to office staff promptly to avoid lags in commencing projects.

●Produced time and cost estimates for change orders.

●Planned, organized and oversaw daily activities of multiple production crews.

●Trained and oversaw individuals in roofing system installations.

●Tyson's Chicken Warehouse Dallas, TX

Team Member 09/2003 - 04/2009

●Worked hard to learn required tasks quickly to maximize performance.

●Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.

●Built and maintained working relationships with peers and upper management.

●Looked for ways to go above and beyond job requirements.

●Rotated through a series of different stations based on team needs.

●Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency.

●Moved supplies and finished products by operating forklifts and overhead cranes.

●Used proper safety procedures to load and unload materials and components.

●Operated heavy industrial equipment to efficiently move heavy loads and maintain production schedules.

Sonic Garland, TX

Team Member 02/1997 - 08/2003

●Worked hard to learn required tasks quickly to maximize performance.

●Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.

●Looked for ways to go above and beyond job requirements.

●Drafted meeting agendas, supplied advanced materials and executed follow-up for meetings and team conferences.

●Assembled complex components after careful review of project specifications and directions.

●Operated heavy industrial equipment to efficiently move heavy loads and maintain production schedules.

Education and Training

Continental Academy Edinburgh, TX High School Diploma 06/2000

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